Rhapsody Property Consultants
Jesmond, Newcastle upon Tyne, NE2
3.5/5, 28 reviews
61% recommended
100% lettings valuation accuracy
79% lettings fee satisfaction



Property Features


“WARNING DO NOT USE RHAPSODY...”

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Jul 29,2018
Minithumbdown
By: 'Sam'
Jul 29,2018
0 people found
this helpful
Ridiculously overcharge end of tenancy fees and provide insufficient evidence to support the ludicrous fees. Having cleaned the property for several days with parents to ensure it was up to standard the company charged in excess of £700 for work which should have been predominantly covered by the landlord. Having worked in a letting agents for 2 years I know that this is NOT how tenants should be dealt with.
Was this helpful? Yes
By: Sarah
Jul 31, 2018
Thank you for taking the time to leave us a review. All of Rhapsody's properties are professionally cleaned to a very high standard before tenants move in, and unfortunately, the property you lived in was not left in the same condition when you moved out.
Due to the size and condition of the property, the total cost of cleaning was £360 plus costs to clean the oven and windows. The remaining costs were due to excessive damage in the property - all of which was highlighted at your regular inspections.
Your deposit was registered with the DPS, who are now in the process of gathering evidence from both sides to reach a fair decision.
Should you wish to discuss this further, please do not hesitate to contact us.

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Opening Hours
Address

Rhapsody Property Consultants
49 St Georges Terrace
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2SX
01912818758

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 79% £390 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 13 10 0 0 0 0 0 1
Areas covered
  • NE2
  • ne7
  • ne1
  • ne9
  • ne3
  • ne10
  • ne6
  • ne12
  • ne12
  • ne15
  • ne28
  • ne4
  • ne5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I rented a property through Rhapsody lettings......”

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Jul 04,2022
Minithumbup
By: 'Paddy'
Jul 04,2022
0 people found
this helpful
I rented a property through Rhapsody lettings for two years. Throughout the tenancy, I found them to be friendly, polite and professional and I cannot fault their overall standard or service. I received a full tenancy deposit refund within one day of the checkout inspection. ...
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Was this helpful? Yes

“In retrospect, I wish I'd fallen down a sewer......”

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Nov 30,2021
Minithumbdown
By: 'Eric'
Nov 30,2021
0 people found
this helpful
In retrospect, I wish I'd fallen down a sewer and never heard of this lot. AVOID. AVOID. AVOID. AVOID. AVOID....
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Was this helpful? Yes

“I believe it's typically terrible behaviour......”

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Aug 26,2021
Minithumbdown
By: 'Struan'
Aug 26,2021
0 people found
this helpful
I believe it's typically terrible behaviour for estate agents/landlords to try and squeeze out as much as they financially can from every last tenant. Their last, desperate attempt to finish this off is through charging exorbitant rates for purportedly 'necessary' end of tenancy cleaning ...
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Was this helpful? Yes

“Rhapsody is King ( not Queen)....”

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Aug 28,2020
Minithumbup
Nicole
By: 'Ian'
Aug 28,2020
0 people found
this helpful
I cannot recommend Rhapsody Letting agency highly enough . The staff are thorough in their selection of tenants and having Let with Rhapsody for 6 years I have peace of mind in their management of the property . As a landlord it is necessary to keep a property ...
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Was this helpful? Yes

“This was my first time renting a property so ......”

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Aug 19,2020
Minithumbup
Sarah
By: 'Lucy'
Aug 19,2020
0 people found
this helpful
This was my first time renting a property so I was a little anxious as you hear so many bad reviews about agents. I have to say, Rhapsody were great. They totally excelled my expectations! I had a really smooth move, a peaceful quiet year ...
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Was this helpful? Yes

“Unfair deposit deductions, proceed with caution!...”

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Aug 04,2020
Minithumbdown
By: 'Harry'
Aug 04,2020
0 people found
this helpful
We had a good experience with Rhapsody up until it came to getting our deposits back at the end of the tenancy. They were good at managing the property and resolved any issues quickly. We left the property in immaculate condition, however Rhapsody charged us ...
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Was this helpful? Yes

“**DO NOT PAY YOUR LAST MONTHS RENT**...”

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Jun 19,2020
Minithumbdown
By: 'Guy'
Jun 19,2020
0 people found
this helpful
**DO NOT PAY YOUR LAST MONTHS RENT** Oh I'm sure they were very friendly and polite for the majority of your tenancy but they are, as is essentially every student letting agency, leeches. No matter how thoroughly you think you've cleaned your property, they will ...
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Was this helpful? Yes
By: Rhapsody Property Consultants
Jun 22, 2020
View all comments (1)
I sincerely apologise if you are not happy with your end of tenancy check out. I would greatly appreciate if you could please contact the office to provide us with more information regarding the property you were in so we can investigate this further. All security deposits for properties managed by ourselves are protected by The Deposit Protection Service, who offer a free arbitration service for any disputes with deposit claims and would make the final decision. We appreciate a lot of tenants h ...

“Fantastic Service...”

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Apr 27,2020
Minithumbup
Gail
By: 'Shelagh'
Apr 27,2020
0 people found
this helpful
During a time of uncertainty for everyone, I just wanted to say a massive thank you to Gail at Rhapsody who has continued to manage my properties and deal with any issues swiftly and professionally. Rhapsody have managed my properties for a number of years ...
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Was this helpful? Yes

“Such a helpful agent! I've used a few local a......”

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Mar 12,2020
Minithumbup
Sarah
By: 'Emily'
Mar 12,2020
0 people found
this helpful
Such a helpful agent! I've used a few local agents in the past and none of them have been as knowledgeable or friendly. The property is great too!...
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Was this helpful? Yes

“Excellent Service...”

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Oct 14,2019
Minithumbup
By: 'David'
Oct 14,2019
0 people found
this helpful
As a landlord I have been extremely impressed by the services provided by Rhapsody. Prospective tenants have been introduced to accommodation in a highly professional manner and fully acquainted with the requirements of the tenancy agreement and their obligations at the end of their tenancies. ...
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Was this helpful? Yes

“I'm a landlord with numerous student properti......”

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Oct 09,2019
Minithumbup
Gail
By: 'Nick'
Oct 09,2019
0 people found
this helpful
I'm a landlord with numerous student properties in Jesmond. I have found Rhapsody to be absolutely excellent with regards to looking after my hard earned investments, and also finding tenants that look after the places for me. The Rhapsody team are very friendly, and are ...
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Was this helpful? Yes
By: Kim
Oct 09, 2019
View all comments (1)
Thanks Nick.. its a pleasure working with you too.. It's great to have a Landlord who likes to invest in his properties. ...

“Can't recommend enough!...”

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Oct 08,2019
Minithumbup
By: 'Candice'
Oct 08,2019
0 people found
this helpful
Having recently rented a property from Rhapsody, I can't recommend them enough. They were so helpful throughout and the house was immaculate ready for me to move in....
read full review
Was this helpful? Yes
By: Kim
Oct 08, 2019
View all comments (1)
Thank you so much for your kind review - so nice to be appreciated. ...

“Can't recommend enough!...”

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Oct 08,2019
Minithumbup
By: 'Candice'
Oct 08,2019
0 people found
this helpful
Having recently rented a property from Rhapsody, I can't recommend them enough. They were so helpful throughout and the house was immaculate ready for me to move in....
read full review
Was this helpful? Yes

“Stress free house move. Property was spot on!......”

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Aug 09,2019
Minithumbup
By: 'Steven'
Aug 09,2019
0 people found
this helpful
Stress free house move. Property was spot on! Thank you for all your help! Would definitely recommend Rhapsody for lettings....
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Was this helpful? Yes

“Easy letting process...”

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Jun 05,2019
Minithumbup
Sarah
By: 'Katie'
Jun 05,2019
0 people found
this helpful
We just wanted to leave a review to thank Rhapsody Lettings for all their help with our recent letting. In particular, Sarah was really friendly, efficient, and professional and made the whole process very smooth and straight forward. The whole team were very pleasant to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Wilce
Jun 28, 2019
View all comments (1)
Thank you for your lovely review Katie and Ian! All the best in your new home. ...

“Great service!...”

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Jun 04,2019
Minithumbup
Sarah
By: 'Sophie'
Jun 04,2019
0 people found
this helpful
I've just moved into a property with Rhapsody. The house is spotless, and the team have been really helpful through out what is usually a very stressful experience! I can't recommend them enough...
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Comment on agent fees
Fair fees
Was this helpful? Yes

“A lot of aggravation for a refund...”

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May 30,2019
Minithumbdown
By: 'CLB1997'
May 30,2019
0 people found
this helpful
We rented through Rhapsody last summer. The flat they found us when we turned up in the summer was basically a health hazard. When the realised the flat didn't just need cleaning they were helpful in getting all our money back off the landlord. Environmental ...
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Comment on agent fees
rip off.
Was this helpful? Yes

“Great, friendly agent...”

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May 22,2019
Minithumbup
By: 'Natalie'
May 22,2019
0 people found
this helpful
I would recommend Rhapsody to any of my friends and would definitely rent with them again. They were friendly and informative from my first enquiry. Applying for and moving into my flat was smooth, and throughout my time in the flat they were always on ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great lettings agents...”

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May 20,2019
Minithumbup
Gail
By: 'Nigel'
May 20,2019
0 people found
this helpful
Was a very nice flat, freshly decorated and clean. Was recommended Rhapsody by a couple of friends who've used them the last fews years at Uni. The whole process was easy, and Gail was very helpful. We were renting as a group of four, and ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Great...”

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Sep 21,2018
Minithumbup
By: 'Neil'
Sep 21,2018
0 people found
this helpful
I found these guys really friendly, quick to respond and just generally great to deal with. Plus they got us a great place to live. It was a lovely flat. They regularly came in to check that we were OK, that the flat was being ...
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Comment on agent fees
The fees were as expected.
Was this helpful? Yes

“Cheap solutions for you, expensive end of term...”

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Sep 12,2018
Minithumbdown
Sarah
By: 'Paul'
Sep 12,2018
0 people found
this helpful
Great and friendly when collecting your rent and selling you their services, however will over exagurate to take money off you at the end of term and use cheap contractors during the term then price you up with expensive contractors' 'Estimates' when they expect you ...
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Comment on agent fees
Fair
Was this helpful? Yes

“WARNING DO NOT USE RHAPSODY...”

Share on :
Jul 29,2018
Minithumbdown
By: 'Sam'
Jul 29,2018
0 people found
this helpful
Ridiculously overcharge end of tenancy fees and provide insufficient evidence to support the ludicrous fees. Having cleaned the property for several days with parents to ensure it was up to standard the company charged in excess of £700 for work which should have been predominantly covered ...
read full review
Was this helpful? Yes
By: Sarah
Jul 31, 2018
View all comments (1)
Thank you for taking the time to leave us a review. All of Rhapsody's properties are professionally cleaned to a very high standard before tenants move in, and unfortunately, the property you lived in was not left in the same condition when you moved out. Due to the size and condition of the property, the total cost of cleaning was £360 plus costs to clean the oven and windows. The remaining costs were due to excessive damage in the property - all of which was highlighted at your regular inspe ...

“Avoid This company...”

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May 28,2018
Minithumbdown
By: 'AS'
May 28,2018
0 people found
this helpful
The service given during our tenancy was up to standards. However when it came to ending our tenancy they picked on literally anything and everything and provided over priced quotes to get as much as possible from the deposit . For example they asked for £305 just ...
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Was this helpful? Yes

“In an industry with a lot of awful lettings agents, ......”

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Nov 10,2017
Minithumbup
Gail
By: 'Nick'
Nov 10,2017
0 people found
this helpful
In an industry with a lot of awful lettings agents, and dodgy landlords, I have found Rhapsody to be absolutely brilliant. All the places I looked at were lovely and clean and well looked after. The staff there were very helpful and were happy to ...
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Comment on agent fees
Very reasonable as to be expected....
Was this helpful? Yes

“We were looking for a flat that wasn't a standard ......”

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May 08,2017
Minithumbup
By: 'Joanne'
May 08,2017
0 people found
this helpful
We were looking for a flat that wasn't a standard Tyneside set up and hadn't found anything yet. Went to Rhapsody and Nicole showed us a gorgeous flat which was exactly what we were looking for. Service after that was very efficient and quick getting ...
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Comment on agent fees
Fees are absolutely no expensive, just standard price especially for all the help and advice they give you.
Was this helpful? Yes

“Throughout our tenancy with Rhapsody, we have experienced numerous problems, ......”

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Sep 15,2015
Minithumbdown
Gail
By: 'Disgruntled'
Sep 15,2015
0 people found
this helpful
Throughout our tenancy with Rhapsody, we have experienced numerous problems, which have come to a head in us trying to reclaim our deposit back. Having left the property in a better condition than that which we inherited, their double standards have resulted in us taking ...
read full review
Was this helpful? Yes
By: Kim
Apr 26, 2016
View all comments (1)
We are very sorry to hear that you are unhappy with the service that we provided. If a deposit went to the arbitration service the DPS would have resolved in a fair manner. Please contact me to discuss the service you received in detail so I can assess the complaint as we strive to offer a high standard of customer service. ...

“the agent involved in our letting was rhapsody, at jesmond ......”

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Dec 03,2013
Minithumbdown
By: 'DISGUSTED'
Dec 03,2013
0 people found
this helpful
the agent involved in our letting was rhapsody, at jesmond and we realy do regret walking into their offices and misplacing our trust our eyes have been well and truly opened and we are sickened by them. in july we moved into the flat from ...
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What agent could do to change your mind?
HAVE LOST ALL TRUST IN THEM
Attached Filesnbsp;
Was this helpful? Yes
By: Kim
Apr 26, 2016
View all comments (1)
We take complains very seriously and have a complaints procedure in place for anyone who is dissatisfied with our service. This property was definitely not managed by Rhapsody Property Consultants although I do not know which property it is we would never hand over a property in that condition. I would be happy to discuss any concerns you may have with the level of service you have received and would ask that you contact me directly to discuss. ...

“Nobody turned up at the property I was meant to ......”

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Oct 04,2013
Minithumbdown
By: 'Ayan'
Oct 04,2013
0 people found
this helpful
Nobody turned up at the property I was meant to view today. I called the agent James who the appointment was with and was informed that he didn't come into work today and another colleague was supposed to take over the viewing. I called the ...
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What agent could do to change your mind?
Don't lie and say someone called you when blatantly nobody did. Don't book viewings for propeties you don't have the keys for or have access to and try to make an effort to help your customers.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:42 PM 06/06/2017 by Gail Harbottle

Awards won by Rhapsody Property Consultants, Newcastle upon Tyne NE2 2SX



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