78% lettings valuation accuracy
69% lettings fee satisfaction
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Jul 28,2018
Jul 28,2018
6
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this helpful
this helpful
Failed to meet basic expectations with regards to communication between landlord/tenant.
Was also subjected to petty deposit grabbing tactics. AVOID AT ALL COSTS.
Was also subjected to petty deposit grabbing tactics. AVOID AT ALL COSTS.
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Latest Reviews
13th Sep 2021
reviewed by 'Kieran'
11th Jun 2021
reviewed by 'David Anderson'
12th Nov 2020
reviewed by 'Gerry'
30th Jul 2020
reviewed by 'Steven'
Opening Hours
Address
Morna Petrano Property Leasing
2D Thistle Street
Aberdeen
Aberdeen City
AB10 1XZ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 78% | 69% | £500 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 10 | 6 | 11 | 0 | 0 | 0 | 0 | 3 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Mar 09,2022
Mar 09,2022
0
people found
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Small personal service Property Leasing Company highly recommended. I've been a Tenant in past & now have experienced having my property leased out as a Landlord. Professional service giving complete peace of mind. Thankyou Sara...
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Mar 10, 2022
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I agree with the comment regarding the Customer Service at MPPL. Gave me peace of mind regarding my property. I would highly recommend ...
Feb 28,2022
Feb 28,2022
0
people found
this helpful
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Great Property Leasing company.
Made leasing my property so easy with no hassles.
Excellent customer service and would highly recommend. I live overseas and the management is important....
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Sep 13,2021
Sep 13,2021
3
people found
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this helpful
Terrible customer service. They never gave a singular fuck about the property so long as their money was rolling in. In saying that they never actually gave a fuck about getting it let out again.
Being a landlord based outwith Aberdeen, I had to put ...
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Jun 11,2021
Jun 11,2021
3
people found
this helpful
this helpful
Dealing with Morna directly was awful. She is an incredibly rude and impatient woman. I hope she treats her landlords better than prospective tenants. Please avoid this company. Thank me later !...
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Nov 12,2020
Nov 12,2020
1
people found
this helpful
this helpful
Morna Petrano leasing agency are extremely unprofessional and do not look after their clients interests. I was one of those landlords which put my trust in this company and ended up with one tenancy loosing me over £4000, and no way of getting any of this ...
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Jul 30,2020
Jul 30,2020
2
people found
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this helpful
Horrendous agent to take on property- I am a landlord who is based overseas so put a lot of trust in this letting agency expecting some professionalism. Constantly had to chase them for updates on status of property as it was between tenants- eventually emagent ...
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Feb 19,2020
Feb 19,2020
3
people found
this helpful
this helpful
Excellent customer service! Very professional, honest and engaging. They`re friendly, always helpful and our first contact was so responsive. I highly recommend this agency to anyone renting or letting their property....
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Oct 14,2019
Oct 14,2019
1
people found
this helpful
this helpful
Horrible property agent! Do not use.. Inspite of paying bills promptly, cleaning the property to a professional standard and then referring a new tenant who moved in within no time saving hundreds of pounds in lost rent, still this agent decided take money off my ...
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May 31,2019
May 31,2019
2
people found
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this helpful
This agency treats its tenants horribly.
The problems already started the day we moved into the property. Most of the furniture in the property was broken and the flat was overall untidy and mouldy. We actually knew the previous tenants of this property and we ...
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Jul 29, 2020
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If it makes you feel any better, they treat the landlords the exact same. After 1 year of not being able to rent out the property and keep me updated at any point during this period, I was given over the keys three months after they decided they didn’t want to handle the apartment any more- place was trashed, leather sofa arm rest totally destroyed and food still all over the kitchen- no proper handover procedure of due diligence on their side, my 10 year old nephew would have handled the prop ...
Aug 26,2018
Aug 26,2018
2
people found
this helpful
this helpful
Morna and her team were so helpful in finding me a flat to rent. I am starting a new life in Aberdeen and Morna made me feel at ease, going the extra mile to find me a place I would feel at home in. She ...
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Jul 28,2018
Jul 28,2018
6
people found
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this helpful
Failed to meet basic expectations with regards to communication between landlord/tenant.
Was also subjected to petty deposit grabbing tactics. AVOID AT ALL COSTS....
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May 22,2018
May 22,2018
6
people found
this helpful
this helpful
How they treat their customers/tenants is actually appalling. From start to finish I experienced awful service.
I signed up for a year's lease and within less than a week of living there, I discovered that the property was in fact, damp and mouldy. However, ...
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Comment on agent fees
Terrible
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Mar 05,2018
Mar 05,2018
7
people found
this helpful
this helpful
They are the most unprofessional letting agency and I really wonder why they are in business. They seem nice when they want you to rent the property but once entered, they can't be bothered about repairs and ask you to leave if not happy or ...
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Jul 31,2017
Jul 31,2017
6
people found
this helpful
this helpful
I've been a landlord & a tenant with
Morna Petrano Property Leasing
Both services I can highly recommend.
Great staff who with Morna professionally & personaly go the extra mile!
Best customer service guaranteed for sure.
Thankyou guys.
R.R...
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Comment on agent fees
V Good
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Jul 05,2017
Jul 05,2017
5
people found
this helpful
this helpful
I have used Morna and her staff over the last 4 years and never once have I had any reason to question anything they have done. Neither have I had to ask twice for anything to be done. On every occasion they have dealt with my ...
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Comment on agent fees
Fees are what I expect to pay for a professional service
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Jun 28,2017
Jun 28,2017
6
people found
this helpful
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Morna Petrano & her staff are the best Leading Agents to deal with in Aberdeen.
Their professional approach to ought Tracy and full management was excellent.
The negative comments on this site was clearly bad tenants as Morna and her great
Team would not get tough ...
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Comment on agent fees
Good
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Jun 20,2017
Jun 20,2017
9
people found
this helpful
this helpful
I really wish I had read this site before renting through this agency. horrendous experience and I can only echo the comments about nastiness and a complete change once in the property. Morna Petrano as the business owner with her name quite literally over the ...
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Dec 01,2016
Dec 01,2016
5
people found
this helpful
this helpful
Morna Petrano has leased out property in Aberdeen City and thank goodness we found her. The best customer service received and her knowledge of the Aberdeen Property Leasing market was invaluable! Her contacts within the oil Industry and her relocation skills to our new tenants ...
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Comment on agent fees
Good and worth every last penny.
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“Brilliant customer service! from this Agent.would definitely recommend. Knowledgeable ......”
Nov 23,2016
Nov 23,2016
4
people found
this helpful
this helpful
Brilliant customer service! from this Agent.would definitely recommend.
Knowledgeable and helpful.
All staff and Morna so friendly.
Very surprised at some of the comments on this site....
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Comment on agent fees
Very good fran200
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Jul 26,2016
Jul 26,2016
7
people found
this helpful
this helpful
Customer service very poor. I am a prospective new landlord to this company. My first request for a return phone call from Morna did not take place (after 3 days) so I phoned and explained I was waiting for a return call. I received no explanation ...
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Sep 10,2015
Sep 10,2015
11
people found
this helpful
this helpful
I used Morna as a landlord, at first impressions she was very nice though not very punctual, I put this down to being a very busy.
However it was soon apparent that once we had our feet under the table and the property was being ...
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Feb 25,2014
Feb 25,2014
17
people found
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this helpful
I used Morna Patrano Leasing as my agent to rent a flat and I have found their service to be
a) lazy - expensive items going missing because of a lack of tracking of the ingoing and outgoing inventory
b) incompetent - mis management of ...
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Feb 10,2014
Feb 10,2014
16
people found
this helpful
this helpful
I engaged Morna's servies for the letting of my one bedroomed property in Aberdeen city centre. On our first meeting she was over half an hour late and when I called her to ask where she was she said she was still in Westhill - ...
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What agent could do to change your mind?
The level of service was terrible from start to finish. The agent should start with a review of customer service then look to all aspects of property management to ensure that files are adequately maintained and kept on top of. The agent should also work on their communication skills and level of professionalism.Attached Filesnbsp;
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Oct 23,2013
Oct 23,2013
7
people found
this helpful
this helpful
Have to say I'm happy with this letting agent as I received my full deposit back. I've had some bad experiences with letting agents in the past who have kept some of my deposit without producing proper evidence. I was careful this time to take ...
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May 26,2013
May 26,2013
15
people found
this helpful
this helpful
I have a portfolio of several properties in Aberdeen and have been dealing with letting agents for more than 20 years. I have found Morna Petrano Leasing to be the best in town so much so I nowI use her company exclusively. I have found her ...
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Oct 14, 2013
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So funny that the 3 recent reviews are all 5 stars and done in a matter of days. Looks like someone has asked friends to come on and try and bump up her abysmal rating. ...
May 26,2013
May 26,2013
13
people found
this helpful
this helpful
Just stumbled across this website. This company has managed my property for 8 years and it is fair to say that I have been satisfied with the service provided to me. I have had a mixture of tenants, some better than others but Morna Petrano has ...
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May 23,2013
May 23,2013
13
people found
this helpful
this helpful
Thankyou to MORNA PETRANO PROPERTY LEASING for finding us 3 students an HMO property. Very helpful and went out of their way to help us. We are 3 very happy students and a lovely flat. Highly recommend...
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May 08,2013
May 08,2013
17
people found
this helpful
this helpful
terrible service. flat was dirty, morna was dismissive when i complained. deposit wasn't registered, no fire alarms in property, she told me to leave property if i was unhappy, very very aggressive, smug and generally nasty. Having spoken to others in area who describe her ...
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What agent could do to change your mind?
Resigned. She really was that bad.Attached Filesnbsp;
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Oct 20, 2017
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Ditto the above, dismissive, and generally very unpleasant experience on flat viewing and clearly has a grandiose, lofty idea of the property she wants to lease. Have never had any problems leasing out flat before and the slap down was really quite a surprise to my husband and I. Were shocked at the level of distaste this person showed towards us and belittling us in our own property. We feel as though we have had a very lucky escape. Very unprofessional attitude and although did not engage with ...
Apr 16,2013
Apr 16,2013
15
people found
this helpful
this helpful
Went to view a property with this company, having previously explained on the phone that there will be 3 of requiring a flat (me my boyfriend of 2 1/2 years and my flatmate), and that we were all students. Once i got the viewing the women (ANN) was ...
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What agent could do to change your mind?
Explain things over the phone about letting to students, and relationships, rather than wasting my timeAttached Filesnbsp;
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Jan 28,2013
Jan 28,2013
23
people found
this helpful
this helpful
My experience was neutral through most of my lease UNTIL I handed in my notice. Two weeks before leaving the place I talked to my landlord an he said people were in to see the place... nobody told me. The day before that Morna called ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:41 PM 02/07/2018 by allAgents
