After booking a property viewing with this letting agent over the phone, I was severely disappointed when I went to the viewing.
In the telephone conversation with the agent I explained that I would be travelling over an hour in the car for the viewing that we had agreed would take place 2 days later. At the agent\'s request, I agreed to a morning viewing as it would be more convenient for them. I left my details with them.
Arriving at the agreed date and time and without any letting agent present, I called them, only to be told that the property had already been let but no-one had thought to call me. They then could not find my details until they realised they had booked me in for the day after the one we agreed on the phone, though this did not explain why they had not thought to call me.
The only vaguely redeeming element of all this was that they apologised on the phone.