we\'ve had a large list of issues since moving into our rented house, ranging from blocked drains(10 weeks) damp walls which now have black mould, a front door which barely opens and closes,to lesser items such as internal doors not shutting and no bind when we moved in . some of the items have been rectified but the damp and blocked drains seem to be ignored. we\'ve sent letters in and had several phone conversations with several different managers but the latest response is thats how it is!!
we\'ve been in the house 12 weeks and have had nothing but problems, we\'re now on the verge of getting environmental health involved,
when we moved in the gas safe check hadn\'t been done because the staff didn\'t want to put any money on the gas meter to complete the gas check "because we won\'t get it back" so this was down to us to wait in the property for it to be completed whilst we were trying to move our belongings in.
not impressed when we\'re paying £750 p/m rent.
we will not be using or recommending this estate agents again
What agent could do to change your mind?
sort the problems out rather than reply to a letter of complaint with a letter just covering their own back.