From the get-go Outlook were pro-active in finding a solution to my problem. The property I wanted had been taken, however another was suggested starightaway, a viewing was organised and within hours I went from no home to new home. Paperwork, completed a few days later, was all prepared in advance which made what can be a fraught process stress-free. Almost all questions were answered on-the-spot, and any issues I had were ironed out swiftly. No problems getting in touch via phone, and whenever I pass the shop-front I get a wave!