I found both Alex and Stuart to be friendly and helpful. They always gave a very good service replying to queries and phone calls promptly. When the roof came up as an issue on my survey Stuart arranged and attended several appointments at the property to get roofing quotes so the buyer and I could re-negotiate. I found his advice very helpful, particularly at stages when I felt like withdrawing (eg when I first found out about the roof and when the exchange date was problematic). I am very pleased to say that I have exchanged and I am very happy with the service I have received.