Lisa, working with Annette, was assiduous in working through issues around a persistent problem in the property. Lisa dealt with tenatn communication courteously but assertively; organised many site visits, arranged for expert input to resolve the issue and then took the whole project through to completion and redecoration with minimum fuss. When i was startign to lose the will to think about the different issues that seemed to be coming up, Lisa was unfailingly professional and solution oriented. What\'s more, she kept me informed appropriately all long. Very good customer service.