Touchstone CPS Ltd
Bath, BA2
3.7/5, 175 reviews
69% recommended
100% lettings valuation accuracy
66% lettings fee satisfaction



Property Features


“Absolute life saver...”

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Jul 07,2018
Minithumbup
Amy
By: 'Olivia'
Jul 07,2018
3 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ask with Amy, she made me feel like the process was actually going to go somewhere, can't thank her enough!
Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
Hi Olivia,

Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy.

Thanks again.

Kind regards
Penny Graham
Touchstone CPS Ltd

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Opening Hours
Address

Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 66% £370 £2,708
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 111 52 0 0 0 0 8 3
Areas covered
  • BA2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS TPOS Lettings TPOS SAGEagent
Latest Properties

No Properties

“They have helped me so much with the problems......”

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Mar 21,2024
Minithumbup
By: 'Louise'
Mar 21,2024
0 people found
this helpful
They have helped me so much with the problems i have. Such nice people to talk to and helpful....
read full review
Was this helpful? Yes
By: Penny Graham
Mar 21, 2024
View all comments (1)
Hi Louise Thank you for taking the time to share your experience with Touchstone, it means a lot to us. We are delighted to have been able to assist you during your time with us, and on into the future. Thanks again for your review, the team will be delighted with your feedback. Best wishes. Touchstone ...

“3 weeks without a washing machine...”

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Mar 20,2024
Minithumbdown
By: 'G'
Mar 20,2024
0 people found
this helpful
I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....
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Was this helpful? Yes
By: Penny Graham
Mar 21, 2024
View all comments (1)
Hello G Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you. Since emailing us earlier this week, we understand that our colleagues are now in direct contact and working to find the best solution for you. Kind regards Touchstone ...

“Shockingly awful. AVOID RENTING WITH THEM. Tr......”

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Feb 27,2024
Minithumbdown
By: 'Hannah'
Feb 27,2024
0 people found
this helpful
Shockingly awful. AVOID RENTING WITH THEM. Trying to move out, and their lack of reaction to me and other agents for references has cost me 2 different homes. I'm on the verge of homelessness because of them. When it comes to giving them money they're right ...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2024
View all comments (1)
Hello Hannah Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied. So that we can look into how we can get things moving for you, please could you contact us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. We look forward to hearing from you. Kind regards Touchstone ...

“Would not recommend, less than 1 star deserve......”

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Feb 12,2024
Minithumbdown
By: 'Cgritt'
Feb 12,2024
0 people found
this helpful
Would not recommend, less than 1 star deserved! BREECH CONTRACT...
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Was this helpful? Yes
By: Penny Graham
Feb 13, 2024
View all comments (1)
Hello Carolyn We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. The team will be happy to look at any further comments you may have. Please feel free to contact us at [email protected] using the Ref: allAgents with any outstanding issues, and a colleague will be in contact with you shortly. Kind regards Touchstone ...

“This is the first time to dealt with such a c......”

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Sep 15,2023
Minithumbup
kaila
By: 'Mohamed Mahgoub'
Sep 15,2023
0 people found
this helpful
This is the first time to dealt with such a company. Jack and Kayla were very helpful and quick in their response. They explained everything to me as I am new to the UK and this is my first rental here. I really appreciated their ...
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Was this helpful? Yes
By: Penny Graham
Sep 19, 2023
View all comments (1)
Hi Mohamed Thank you for sharing your experience with us, it's much appreciated.. We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and patient during this time. Best wishes to you in your new home. Kind regards Touchstone ...

“They were friendly, professional and apt to a......”

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Aug 17,2023
Minithumbup
kaila
By: 'Ademola'
Aug 17,2023
0 people found
this helpful
They were friendly, professional and apt to address all my concerns....
read full review
Was this helpful? Yes
By: Penny Graham
Aug 17, 2023
View all comments (1)
Hello Ademola Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer's feedback and Kaila will be delighted to read your feedback, so thanks again. Kind regards Touchstone ...

“Communication excellent. Polite. Always able ......”

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Jul 31,2023
Minithumbup
kaila
By: 'Gianni Honey'
Jul 31,2023
0 people found
this helpful
Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. Cheers....
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Was this helpful? Yes
By: Penny Graham
Aug 02, 2023
View all comments (1)
Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes to you in your new home. Thanks again. Touchstone ...

“Kaila and Jenna were exceptional. Both very p......”

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May 24,2023
Minithumbup
Jenna
By: 'Michelle'
May 24,2023
0 people found
this helpful
Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your help...
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Was this helpful? Yes
By: Mrs Penny Graham
May 24, 2023
View all comments (1)
Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you. We will pass your feedback to both Kaila & Jenna, it'll make their day! Best wishes to you in your new home. Kind regards Touchstone ...

“I have signed a contract to rent a property. ......”

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Feb 21,2023
Minithumbup
By: 'TV'
Feb 21,2023
0 people found
this helpful
I have signed a contract to rent a property. The agents were quick to respond and explained things very well....
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Was this helpful? Yes
By: Mrs Penny Graham
Feb 21, 2023
View all comments (1)
Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses. Best wishes to you in your new home. Kind regards Touchstone ...

“The portal is not that easy to use ask questi......”

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Feb 17,2023
Minithumbdown
By: 'Anthony'
Feb 17,2023
0 people found
this helpful
The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems out...
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Was this helpful? Yes
By: Penny Graham
Feb 21, 2023
View all comments (1)
Hi Anthony Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration. In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...

“I have had nothing but bad customer service f......”

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Oct 04,2022
Minithumbdown
Rae
By: 'Nikita Hulin'
Oct 04,2022
0 people found
this helpful
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me this....
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Was this helpful? Yes
By: Mrs Penny Graham
Oct 04, 2022
View all comments (1)
Hello Nikita Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award made by the TPO is being processed and will be honoured within the TPO’s timeframe. We hope that this clarifies the matter but would ask that if you have any further queries or concerns that you contact us direct at [email protected] for further assistance. Thank you. Kind regard ...

“The company the agents use to fix things are ......”

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Jul 12,2022
Minithumbdown
By: 'Alina'
Jul 12,2022
0 people found
this helpful
The company the agents use to fix things are rubbish. advertised balcony which now can't use. Money grabbing. Multiple issues...
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Was this helpful? Yes
By: Mrs Penny Graham
Jul 12, 2022
View all comments (1)
Hi Alina Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony. Please could I ask that you contact us at [email protected] with details of your property and all outstanding issues, and a colleague will be in contact with you. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Get ready to be ripped off...”

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Nov 22,2021
Minithumbdown
By: 'Heidi'
Nov 22,2021
0 people found
this helpful
Never in my life have i ever dealt with a company like this. Get ready on moving out of your house cause you will be billed for EVERYTHING. We lived in a house for 5 years and amongst other things were billed £25 for a mat that ...
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Was this helpful? Yes
By: Penny Graham
Nov 23, 2021
View all comments (1)
Hi Heidi I am sorry that you experienced issues during your tenancy and now, following your check-out. I understand that the matter has been raised with the Dispute Service and we await to their decision in due course. Kind regards Penny Graham Touchstone ...

“Horrific service. Everyone ignores emails and phone calls ......”

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Oct 02,2021
Minithumbdown
By: 'Nadia'
Oct 02,2021
0 people found
this helpful
Horrific service. Everyone ignores emails amd calls. Constant parking fines . No help with property management. They do not care !...
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Was this helpful? Yes
By: Penny Graham
Oct 05, 2021
View all comments (1)
Hi Nadia I am really sorry to see that you have been unhappy with the our service recently. So that we can assist you further, please could you contact us at [email protected] using the the ref: allAgents with details of your property and what we can help you with, and a colleague will be in touch shortly. Kind regards Penny Graham Touchstone ...

“Efficient, professional and friendly......”

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Sep 30,2021
Minithumbup
Jessica
By: 'Becky'
Sep 30,2021
0 people found
this helpful
Efficient, professional and friendly. We rented from Touchstone for a year and compared to previous letting agents we have dealt with they have been great. Jessica was always prompt and helpful and really easy to communicate with, very friendly and great service. We felt confident ...
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Was this helpful? Yes
By: Penny Graham
Oct 05, 2021
View all comments (1)
Hi Becky Thank you for taking the time to rate and review our service, it's much appreciated. I was particularly pleased to see your wonderful feedback about my colleague, Jessica. I will pass this on Jessica and the team. Best wishes to you for the future. Kind regards Penny Graham Touchstone ...

“Poor communication, poor property cleanliness......”

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Sep 29,2021
Minithumbdown
By: 'Nick'
Sep 29,2021
0 people found
this helpful
Poor communication, poor property cleanliness on move in, repairs not completed to a good standard and needed redoing. Just Bad...
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Was this helpful? Yes
By: Penny Graham
Sep 30, 2021
View all comments (1)
Hi Nick Apologies that the cleanliness of your new property has fallen short on this occasion. Thank you for your feedback about the repairs, we will feed this back to the team. I understand that you are in direct contact with my colleague Charley regarding this matter, so hopefully the matter can now be brought to a mutually agreeable conclusion. Kind regards Penny Graham Touchstone ...

“Communication between agency and tenants is e......”

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Apr 07,2021
Minithumbdown
Jessica
By: 'Enrique'
Apr 07,2021
2 people found
this helpful
Communication between agency and tenants is extremely deficient. The opposite of problemsolving. If you re reading this review one advise. It is quicker and cheaper to sort your own problem rather than asking to the agency....
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Was this helpful? Yes
By: Penny Graham
Apr 07, 2021
View all comments (1)
Hi Enrique I am very sorry to see that you have found contacting us difficult recently. Please may I ask that you contact us at [email protected] with details of your property and any outstanding matters so that we can look into this for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Thank you to Amy Goodlass for being so helpfu......”

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Apr 07,2021
Minithumbup
Amy
By: 'Alexander'
Apr 07,2021
0 people found
this helpful
Thank you to Amy Goodlass for being so helpful and organising our new tenancy. Amy has been very quick and responsive and has kept us up to date with everything. Thank you Amy....
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Was this helpful? Yes
By: Penny Graham
Apr 09, 2021
View all comments (1)
Hi Alexander Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated. Having worked with Amy for some time now, I know how hard she works to provide the best possible service but it's always great to see this acknowledged by our customers, so thank you. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Deposit withheld by touchstone - OVERRULED by TDS...”

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Apr 05,2021
Minithumbdown
By: 'Amanda Lynden'
Apr 05,2021
3 people found
this helpful
Disgusted by this company trying to retain our deposit despite the checkout report saying 'all good & fair wear & tear' ( apparently they employ a company to do the checkout reports but they don't have to take any notice Of said report, in other words SCAM!! ) when ...
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Was this helpful? Yes
By: Natalie James
Apr 09, 2021
View all comments (3)
Dear Mrs Lynden In response to your posts, I am sorry that on this occasion our inventory processes were not up to the expected standard and this unfortunately led to the need for the TDS’ involvement. As my colleague Dan has confirmed, the property was freshly redecorated and cleaned prior to your moving in to the property. However, it is evident from the photographs that some areas were missed. Please be assured that we have fed back your comments to both the inventory company and our ...

“Very unhelpful letting agency, would not reco......”

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Jan 08,2021
Minithumbdown
By: 'Hannah Shaw'
Jan 08,2021
0 people found
this helpful
Very unhelpful letting agency, would not recommend. Never reply to emails that are urgent, unhelpful staff. Don’t care about tenants , only care about making money....
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Was this helpful? Yes
By: Penny Graham
Jan 11, 2021
View all comments (1)
Hi Hannah We are sorry to hear that you have been experiencing some difficulty contacting us recently. Please could you email [email protected] with details of your property and any outstanding issues so that we can investigate further for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Always quick to sort out any problems very pr......”

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Dec 04,2020
Minithumbup
Amy
By: 'David'
Dec 04,2020
0 people found
this helpful
Always quick to sort out any problems very proactive In the 5 years I was there Very quick to sort out return of deposit...
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Was this helpful? Yes
By: Penny Graham
Dec 07, 2020
View all comments (1)
Hi David Thank you so much for taking the time to review the service that you received from Touchstone during your time renting with us. We are delighted that your experience was a positive one. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Charlotte Young and Jude Bragg on the AR6 des......”

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Nov 25,2020
Minithumbup
Charlotte
By: 'Tony'
Nov 25,2020
0 people found
this helpful
Charlotte Young and Jude Bragg on the AR6 desk consistently provide a service second to none, The co-ordination of good quality workmen in a very timely fashion by these two gives me great confidence that when I report an issue they will be dealt with ...
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Was this helpful? Yes
By: Natalie James
Nov 25, 2020
View all comments (1)
Hi Tony, Thank you for your 5* feedback for our colleagues Charlotte and Jude. It's fantastic to hear that you've great confidence in our team and any issues you've experienced have been dealt with promptly and professionally. Your feedback is greatly appreciated, and will be passed back to both Charlotte and Jude. Kind regards Natalie James Touchstone ...

“Professional and Reliable...”

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Nov 18,2020
Minithumbup
Amy
By: 'Joel'
Nov 18,2020
0 people found
this helpful
Amy Goodlass was very professional. She made our move swift, specially if you take in account the current circumstances. Amy was also very patient, replying to all questions we had in a timely manner, either by email or phone. I am sure we can continue ...
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Was this helpful? Yes
By: Natalie James
Nov 25, 2020
View all comments (1)
Good morning Joel and Diana, Thank you for 5* review regarding our colleague Amy Goodlass. We are delighted that you found her service professional and responsive to your questions. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“My husband and I sent countless emails for re......”

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Oct 21,2020
Minithumbdown
Kelly
By: 'Stacey'
Oct 21,2020
1 people found
this helpful
My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or ...
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Was this helpful? Yes
By: Natalie james
Oct 21, 2020
View all comments (1)
Hi Stacey, I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. If there is anything that you would like us to address then please feel free to email us on [email protected] Wishing you the best in your new home. Kind regards Natalie James Touchstone ...

“Really bad customer service. Appliance doesn’......”

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Oct 12,2020
Minithumbdown
Amy
By: 'Mohamad'
Oct 12,2020
0 people found
this helpful
Really bad customer service. Appliance doesn’t work!! No one cares. No keys for the first week of rental!! Flat was dirty at key exchange... and more...
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Was this helpful? Yes
By: Natalie James
Oct 12, 2020
View all comments (1)
Hi Mohamad, Could you please forward onto me your property address so that I can look into this as a priority for you. My email is [email protected]. Many thanks Natalie James Touchstone ...

“Both andreea and Jessica was very understandi......”

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Sep 21,2020
Minithumbup
By: 'Chris'
Sep 21,2020
0 people found
this helpful
Both andreea and Jessica was very understanding and listened to my concerns, help wherever possible, nothing was too much! Both credits to the company. Thank you...
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Was this helpful? Yes
By: Natalie James
Sep 22, 2020
View all comments (1)
Hi Chris, Thank you for your 5* star review and for leaving such wonderful feedback about our colleagues Andreea and Jessica. We're very pleased you found their service understanding and helpful. Your appreciation will be passed on. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Very smooth process, from the application for......”

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Aug 28,2020
Minithumbup
Amy
By: 'Jawad'
Aug 28,2020
0 people found
this helpful
Very smooth process, from the application form submission to hand over. All done extremely smoothly considering i was abroad for most of the process....
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Was this helpful? Yes
By: Natalie James
Sep 01, 2020
View all comments (1)
Hi Jawad, Thank you for taking the time to leave your five star review and feedback. We are delighted that you found the journey from application through to handover a smooth process. Wishing you the best in your new home. Kind regards Natalie James Touchstone ...

“It took touchstone over 2 years to repair our......”

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Aug 18,2020
Minithumbdown
By: 'Terry'
Aug 18,2020
1 people found
this helpful
It took touchstone over 2 years to repair our leaking roof. The roof allowed water to seep into one of the bedrooms which caused the ceiling to fill with mould. The agent I dealt with * was extremely incompetent and unhelpful. In fact she was so unhelpful ...
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Was this helpful? Yes
By: Natalie James
Aug 19, 2020
View all comments (1)
Hi Terry, Would you kindly email me across your property address so that I can look into this for you? My email is [email protected] I look forward to hearing from you. Kind regards Natalie James Touchstone ...

“ON LINE PORTAL...”

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Aug 14,2020
Minithumbup
By: 'Jeffrey'
Aug 14,2020
0 people found
this helpful
WAS VERY HELP FULL AND A VERY QUICK RESPONSE , STILL NEED HELP AND AWAITING TO HEAR AGAIN IF CHRIS CAN HELP ME...
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Was this helpful? Yes
By: Natalie James
Aug 17, 2020
View all comments (1)
Hi Jeffrey, Thank you for your feedback regarding my colleague Chris being responsive and helpful. I have forwarded on your review and hope that we can continue to help you moving forward. Many thanks once again. Kind regards Natalie James Touchstone ...

“I would give touchstone 0 stars if i could, w......”

Share on :
Aug 07,2020
Minithumbdown
By: 'Alex'
Aug 07,2020
0 people found
this helpful
I would give touchstone 0 stars if i could, what an absolute disgusting and appuling company! Robbing so and so's and made my life a living hell, they have no manners and are rude and tried charging me everything they could, TDS are currently handling it ...
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Was this helpful? Yes
By: Natalie James
Aug 07, 2020
View all comments (1)
Hi Alex, Thank you for your time on the phone today. Following our conversations we will investigate further with our third party and update you as arranged. Many thanks for your feedback. Kind regards Natalie James Touchstone ...
No image available Amy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 4:28 PM 07/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd, Bath BA2 2AF



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