100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
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Jun 29,2018
Jun 29,2018
5
people found
this helpful
this helpful
I employed Hackney & Leigh Lettings to manage an inherited property in Windermere for a number of years, as living in London, it was almost impossible to manage it myself.
Unfortunately I would have to say that the service which I received during this time was well below what I would consider to be of an acceptable standard.
This culminated towards the end of our contract in my contacting the tenants directly, as I grew increasingly sceptical of the information and service which I was receiving.
It subsequently transpired that Hackney & Leigh Lettings had been, for want of a better term, taking advantage of my absence and the nature of our long distance contract. The fees for the final month of this contract were waived, in some acknowledgement of the failings in their service, but this was only after I personally visited the Windermere office with a list of examples of my dissatisfaction and demanded compensation.
The failings included, but are not limited to, misrepresenting me to the tenants and them to me; failing to manage repair works, such that jobs were in some cases incomplete and in others completed to an appalling standard - apparently in all cases void of the management supervision for which I believed I had been paying; in at least one instance, family members of Hackney & Leigh staff were employed to conduct some of the required works, without disclosure of this fact, when I believed that a proper and formal tender process had been used. In this case some windows/doors were fitted without FENSA certification, requiring me to later obtain indemnity insurance at my own cost when the property was subsequently sold.
Once I had begun to complain about the above, the staff at Hackney & Leigh Lettings in Windermere became uncooperative and in some cases even obstructive, failing to respond to emails when challenged or even provide some documents necessary for the subsequent sale of the property.
I write this review with no agenda other than to highlight an experience which I believe to have been utterly unsatisfactory. In these times of online reviews, only by sharing these experiences can we hope for an improvement from the companies concerned.
Unfortunately I would have to say that the service which I received during this time was well below what I would consider to be of an acceptable standard.
This culminated towards the end of our contract in my contacting the tenants directly, as I grew increasingly sceptical of the information and service which I was receiving.
It subsequently transpired that Hackney & Leigh Lettings had been, for want of a better term, taking advantage of my absence and the nature of our long distance contract. The fees for the final month of this contract were waived, in some acknowledgement of the failings in their service, but this was only after I personally visited the Windermere office with a list of examples of my dissatisfaction and demanded compensation.
The failings included, but are not limited to, misrepresenting me to the tenants and them to me; failing to manage repair works, such that jobs were in some cases incomplete and in others completed to an appalling standard - apparently in all cases void of the management supervision for which I believed I had been paying; in at least one instance, family members of Hackney & Leigh staff were employed to conduct some of the required works, without disclosure of this fact, when I believed that a proper and formal tender process had been used. In this case some windows/doors were fitted without FENSA certification, requiring me to later obtain indemnity insurance at my own cost when the property was subsequently sold.
Once I had begun to complain about the above, the staff at Hackney & Leigh Lettings in Windermere became uncooperative and in some cases even obstructive, failing to respond to emails when challenged or even provide some documents necessary for the subsequent sale of the property.
I write this review with no agenda other than to highlight an experience which I believe to have been utterly unsatisfactory. In these times of online reviews, only by sharing these experiences can we hope for an improvement from the companies concerned.
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Jul 09, 2018
Having worked together successfully for over 4.5 years, during which time you had no cause for complaint, we are disappointed to have received your review. Feedback is very important to us, and we are sorry you feel we fell short of our usually high standards. If we can be of service again in the future, we would welcome the opportunity to try again and demonstrate our ability to manage property professionally, and some of the reasons over 700 landlords use our services. We wish you all the very best for the future.
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Latest Reviews
25th Sep 2018
reviewed by 'Jason'
29th Jun 2018
reviewed by 'BSC'
11th Oct 2015
reviewed by 'Disappointed'R'Us'
Opening Hours
Address
Hackney & Leigh
Ellerthwaite Square
Windermere
Cumbria
LA23 1DU
015394 44461
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £47,500 | £47,500 |
| Lettings | 100% | 50% | £850 | £1,260 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sep 25,2018
Sep 25,2018
0
people found
this helpful
this helpful
Thank you so much Sarah and Colette for making our move to langbank so smoothie,
Always on the end of the phone for any issues.
Very professional service with a smile....
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read full review
Comment on agent fees
Good
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Jun 29,2018
Jun 29,2018
5
people found
this helpful
this helpful
I employed Hackney & Leigh Lettings to manage an inherited property in Windermere for a number of years, as living in London, it was almost impossible to manage it myself.
Unfortunately I would have to say that the service which I received during this time was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09, 2018
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(1)
Having worked together successfully for over 4.5 years, during which time you had no cause for complaint, we are disappointed to have received your review. Feedback is very important to us, and we are sorry you feel we fell short of our usually high standards. If we can be of service again in the future, we would welcome the opportunity to try again and demonstrate our ability to manage property professionally, and some of the reasons over 700 landlords use our services. We wish you all the very ...
Oct 11,2015
Oct 11,2015
10
people found
this helpful
this helpful
Two weeks before our completion date re purchase of a house with 'Hookme and Lie' , I received a phone call telling me our future home was being taken off the market, the next business day, I received another call saying that the vendors had received ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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