Madison Brook are an absolute shambles of a company, throughout my dealings with them they were very unhelpful and this carried on right through to leaving. Anything you ask them has to be followed up by numerous phone calls to chase and most things ended up being very delayed e.g. credit reference, inventory, repairs etc... They are only concerned with making a fast profit and don\'t care about their tenants once they have been paid. They failed to organise a number of items the landlord requested at the end of the tenancy which led to a long protracted ordeal. In summary AVOID! There are plenty of other letting agents in the docklands area...
What agent could do to change your mind?
Act in the interest of your tenants and your landlord rather than just seeking a quick profit.