1 Star Review
Jun 27,2018
By:
'Living'
Jun 27,2018
Branch: Exeter, Feltrim House, 4 Paris Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EX5
Branch: Exeter, Feltrim House, 4 Paris Street
Lettings (as a Landlord)
Postcode: EX5
1
people found
this helpful
I am an owner of a 3 bed house and I used FULFORDS Exeter for full management. They signed up 3 overseas students. They took only 6 months upfront for a 1 year rental and no guarantor which I discovered 6 months later. All the other agents say they would never do this, always a year up front and if not a uk guarantor. My son is a uk student and had to pay 1 year ahead as he had no guarantor earning enough. 6 months later the property was in a dreadful state, broken chairs, ashtrays full, house stunk of smoke, ants everywhere, stunk of BO, black hair all over carpet that filled the skirting brds, they left large windows open and went out leaving the property unsecured. Also double bed in lounge, made up with ashtray and glass next to the bed do assume subletting. This was not mentioned to me by FULFORDS even though they attended the property once. After 6 months they were in rent arrears and I was told it was fine and we eventually received full payment. FULFORDS also told us early 2018 that the tenants want to stay for another year and 2 had signed the contract. I chased them to find out about the third person to be told eventually they were not staying and had given 3 months notice so we're leaving early July. I had no time then to advertise to new students as it was too late in the season. I phoned their office last week and was talking to a new of staff who hung up on me and told her manager I was shouting which I was not, not was I abusive or personal in anyway towards her. She just didn't know how to handle the situation. I asked her if I could speak to Jacob and was told he was not in the office. I've just had an email from Jacob to say he was if the office and heard her talking to me. Who is lying!, had enough, so relieved that I do not have to deal with them ever again
Comment on agent fees
Reasonable
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