1 Star Review
Jun 21,2018
By:
'Galina'
Jun 21,2018
Branch: Manchester, 33 Middleton Gardens
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BL3
Branch: Manchester, 33 Middleton Gardens
Sales (Prospective customer)
Postcode: BL3
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Very disappointed with the service provided by mortgage adviser*. Because of her incompetence, we lost the house we had a higher offer on. It took her a week to do the research to get us a mortgage and at the end she just emailed saying she couldn't find us a deal. She then spoke to an estate agent** on our behalf and told her we don't have mortgage. That's how we lost the property, they both knew I wanted so much. As soon as received that email from *them, I applied to another mortgage adviser, who got us a mortgage in principle within the same day. However, it was too late. *They wasted our time, claiming she was busy. It was impossible to get through her phone. She knew the vendor was waiting for mortgage in principle, but ***couldn't prioritise her workload correctly, which made us lose the house we wanted. Very unprofessional and incompetent..
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If you take the opportunity to read any of our previous reviews, I'm sure you would agree that your experience was very much a one off situation, as the feedback we usually receive is extremely positive. Unfortunately, not all mortgage applications are straight forward, and some do take more time to research, as we need to ensure you really are receiving the best possible advice. I'm pleased to hear you did get the mortgage you wanted, and I would like to wish you well for the future.