“Furnished for Barnard Marcus = one desk, a cupboard and a chest of drawers....”
1 Star Review
Jun 21,2018
By:
'n/a'
Jun 21,2018
Branch: London, 273 Chiswick High Road
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: W6
Branch: London, 273 Chiswick High Road
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: W6
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Ahhh Klaudia!
Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment.
I proceeded to put down a deposit on the apartment, and it was confirmed -even in writing via email- that it came furnished.
Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be present for a period. (Eventually I understood that she had been fired).
On the day of the move in:
Waiting again outside for her substitute Jamal to deliver the keys for the apartment as agreed, I had to call up to see where he was 1 hour after the appointment, only to find him in the office - where his answer was: "oh, is no one there with the keys to let you in?!"
He eventually made it over and I was handed the keys and told to "enjoy my new apartment" at which point he turned away and dashed off.
Opened the door only to find that 'furnished' for Barnard Marcus means: 1 chest of drawers, 1 cupboard, and a desk.
Had to run after him down the road and demanded that he came back into the apartment and solved the situation immediately.
After a quick resolution to get a bed in at the agency's expenses, the day after - I was told that as for the sofa, they could only provide a used red sofa - that I couldn't even have a photo of.
I was told by Klaudia's substitute, Jamal Rjoul, that "at least that's better than nothing", and "it's either that, or I can buy one myself, because then I get the choice of colour".
In the end, we agreed on the agency crediting me £100 towards a sofa of my choice (!!)
22 days after moving in and having sourced myself a sofa, and taken another day off work for delivery - still no sign of the £100.
All under the supervision of Oliver Haley the Lettings Manager at the Barnard Marcus Chiswick branch.
Well done guys - a great service .
Comment on agent fees
good
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