It\'s almost reassuring to find the same problems as we suffered have been suffered by others... They are impossible to contact, they overcharge for work, they mismanaged the building\'s finances to a degree that became gravely worrying, and they kept us in the dark about decisions they made -- with no authorization -- from which they benefited and the building suffered. In short, it was almost comical just how bad they were. They\'ve caused untold headaches for us, and have done nothing to try clarify what happened or to fix things. We\'re attempting to change agencies, and they\'re still causing trouble by refusing to cooperate with the replacement agency. A truly terrible and unprofessional experience.