I am without warm water for more 2 weeks now! Stay away from Black Katz! Before you sign the contract, they are friendly and helpful, however, as soon as you sign a contract with them, they do not care about their tenants anymore! 2 weeks ago my boiler broke down. After an initial attempt to repair it by an independent engineer and another British Gas engineer, it took BlackKatz another week to arrange for an electrician to come and have a look at the boiler. It turned out some parts had to be ordered to repair it. However, it apparently took Black Katz another few days to communicate the issue to the landlord. Also, I am living alone and cannot take days off from work - Black Katz reassured me that they would arrange for an engineer to come during the evening hours, which did not happen. Instead I had to make my way to their office in London Bridge before work and collect my keys in the evening. I have no idea what the engineers, who were (thanks to Black Katz) left alone in my flat were doing, but repairing my boiler clearly was NOT on the to-do list.
I had to continuously chase Black Katz to get them to do something, they did not communicate the issue properly to the landlord, they are not helpful at all and just leave their tenants alone.
Do not be tricked into signing a contract with Black Katz. They are friendly in the beginning, but a nightmare to deal with once you signed the contract!
What agent could do to change your mind?
They could repair my boiler!!!!