We had huge problems with this company too. We had a major leak in our ceiling that came from the flat above, we rang them as soon as it appeared with our concerns and took them over 6 months to finally repair! During the repair they would randomly send a \'maintenance man\' who would tell us to ask upstairs to stop using their dishwasher. When we did this, the people upstairs told us that they had not used their dishwasher since they arrived. Overall the whole repair was done in an extremely unprofessional manner and we received no apology whatsoever for having to live with a damaged ceiling for 6 months. Our main problem with them however, was when we moved out and received an email from one of the agents with a list of extremely minor \'issues\' such as the curtain rail being slightly dusty and dust on the kitchen floor. We spent ages thoroughly cleaning the whole property and were shocked at the \'issues\' they seemed to have found. We had also met with another agent Harry before we left which is what we were told was our final check of the itinery, he said the property was fine and gave us a small list of things we needed to do before our final day. We did everything he asked, and it confused us as to why another final check was done by Renata without our knowledge. When I called Renata about this to complain, she was extremely condescending and useless as she kept saying she had just come back off maternity leave as an excuse for not being able to do anything. She told us that she would not go back on anything she said in the email and that she did not know how much they were going to deduct from our deposit! So it seems as though NOP\'s can leave a tenant with a serious leak for 6 months however they can be as picky as they wish when it comes to the final check.
Very unprofessional company who seem to think they are doing you a favour by letting you rent one of their properties.
What agent could do to change your mind?
Treat their tenants with respect
Tend to leaks and other problems quickly and efficiently and apologise if not
During the final check out give honest and fair feedback.
When something is discussed over the phone, pass the information on or write it down!!