50% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
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2024
allAgents People Awards
Jun 18,2018
Jun 18,2018
3
people found
this helpful
this helpful
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, so i called them and spoke to Sasha who told me they had not got a record of the application, but she would look into it and get back to me, when she called back she said there was still no application, so i told her my partner would come in and fill another form in and she informed me that she would do the credit checks and speak to the landlord and get back to me the next day my partner then went in on the same day around 4pm and filled in the application again. the next day we had not heard anything so my partner called and spoke to Sarah, she then asked him a few questions and took his card details for the searches and fees and told him she would call us on the Monday. By Monday lunchtime we had not heard anything so i called in and spoke to Jerry the lettings director, i explained the whole thing to him and i got told none of it took place, Sarah had called us and we had not called them, that we had not provided the information requested, i was told he would look into it and call me back, I then get a call from Jerry telling me he had questioned his staff and what i had told him had not taken place and maybe my partner and i should talk as he was clearly telling me things that were untrue! bearing in mind i was sat with my partner when he called them and gave the details over the phone. Jerry was arguementative, patronising and spoke over me at no point did i recieve an apology instead he kept trying to tell me we were in the wrong. We were the only applicants on this property, the poor landlord has no idea how prospective tenants are being treated and why his house is still on the market. I am disgusted with the way i have been treated, Jerry and is staff have lied, he tells me he trusts his staff but clearly a prospective tenant would call in and lie. we have phone records proving at no point did Sarah calls us, also we were told the application form was not fully complete, he sat down with a member of staff to fill it in, if there were errors or anything missing why did the staff not pick this up, when i asked Jerry he told me this was because it was 4.45pm when my partner came in and they close at 5pm, well firstly her went in at 4pm and regardless of the closing time they should do their job and check the paperwork! and im perfectly honest i dont believe for one minute they will put our application forward.
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Latest Reviews
29th Jun 2023
reviewed by 'Jord bailey'
18th Jun 2018
reviewed by 'Karmell'
10th Nov 2015
reviewed by 'John'
10th Nov 2015
reviewed by 'John'
22nd Aug 2014
reviewed by 'Annoyed'
Opening Hours
Address
Lex Allan & Gregson
87 - 88 St. Johns Road
Stourbridge
South Staffordshire
DY8 1EH
01384 442464
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £0 | £0 |
| Lettings | 100% | 33% | £500 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 29,2023
Jun 29,2023
0
people found
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Absolutely piss poor customer service from KATIE GILLINGS. She was rude and abrasive towards me and my family members when going through the application process and then she withdrew my application after 6 weeks of waiting for a move in date because I didn't say goodbye ...
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Apr 08,2022
Apr 08,2022
0
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Absolutely terrible outfit worst customer service have ever dealt with booking arranged on 7/4/22 was outside called they forget about my booking using the excuse the emails haven’t been followed up today I called again said I would be 10 minutes late called at 10:45 again not ...
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Jun 18,2018
Jun 18,2018
3
people found
this helpful
this helpful
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, ...
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Nov 10,2015
Nov 10,2015
0
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We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property ...
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Nov 10,2015
Nov 10,2015
0
people found
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We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property ...
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Aug 22,2014
Aug 22,2014
3
people found
this helpful
this helpful
Absolutely disgusting I will never let from them again they make up the rules as they go along and are pushy ... They want to come for my 6 month inspection which they have now said is 3 month inspection and I advised I'm on holiday for two ...
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Jan 27,2014
Jan 27,2014
0
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We were a tenant of Lex Allan for 2 years. During that time I had no issues with them at all - they were very quick to do inspections (every 6 months) and generally quick to reply. Most of the problems in the flat were dealt with ...
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May 25,2012
May 25,2012
2
people found
this helpful
this helpful
All the reviews on all sites say same thing they look after landlord treat tenant like dirt jerry reeve runs the lettings he never returns phone calls no matter how many times you ring him I had to put up with no heating very cold ...
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Oct 07,2010
Oct 07,2010
4
people found
this helpful
this helpful
I have never been so frustrated by an estate agent. They never return telephone calls. I made several requests to discuss problems with marketing, but my telephone calls were never returned....
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Sep 23,2010
Sep 23,2010
1
people found
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this helpful
I have a property that is managed by Lex Allan and has just undergone an interior refurbishment. The advice and management of the project has been handled very well from start to finish and reletting was achieved in the first week of advertising. Excellent service ...
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