Kennington Oval, London, SW9
4.6/5, 853 reviews
94% recommended
97% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
84% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“I have had the misfortune to deal with the Oval ......”

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Sep 24,2009
Minithumbdown
By: 'Brixton landlord'
Sep 24,2009
1 people found
this helpful
I have had the misfortune to deal with the Oval office of this sad excuse of a letting agent. They found tenants quickly to be fair, but after that nothing that they said would happen actually happened. The tenants signed the tenancy agreement a week later than we agreed which has cost me rent, they have charged me for services (check in, gas certificate, signing the tenancy agreement) that I said I did not need or want, they have hung on to my deposit for over 3 weeks now (7 days) and now they refuse to answer my emails or phone calls. Definitely one to avoid at all costs.
Was this helpful? Yes
By: Ldlow Thompson Customer Services
Oct 23, 2009
Dear Brixton Landlord,

Thank-you for your full and frank feedback on the website. It is vital that LT have an understanding of the customers experience to ensure a good experience for tenant and landlord alike. The legal obligations of tenant, landlord and agent can be demanding and the implementation of these may on occasion cause delay as it did in this instance. However the proper provision of a gas safety certificate, the check in (for administration, protection and prevention of tenant disputes) and execution of a valid tenancy agreement are paramount. We aim to learn, act and execute new measures and systems to ensure such delays to a complicated process are minimised and in future we will request that the contractors employed carry out these provisions report back to us within a much swifter time frame to prevent move in delays. We understand the incorrectly charged fees have been returned and a compensatory gesture made.

Please let Ludlow Thompson know if there is anything further that we can do to help by emailing customerservices@ludlowthompson.com.
By: Customer Services
Oct 07, 2009
Dear Brixton Landlord,
If you would like to contact customerservices@ludlowthompson.com we would be happy to look into the specifics of this case once we are aware of the property concerned. But please be assured if fees have been charged in error they will be returned as soon as possible. Kind regards
By: Walworth
Sep 25, 2009
The lack of replies to correspondence when things go wrong is a constant theme with Ludlow Thompson.

Does anyone have a phone number for Customer Services at Ludlow Thompson that they can post on here?

For what it's worth, I'm now complaining to the The Property Ombudsman (www.tpos.co.uk) about Ludlow Thompson. Reviewing the issues, I have three solid grounds for complaint. It's an Ombudsman service and you don't need a lawyer so costs are low. Others might wish to consider taking the same route.

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Opening Hours
Address

ludlowthompson
4 - 6 Clapham Road
Lambeth,London
Greater London
SW9 0JG
020 7820 4141

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £250,000 £8,000,000
Lettings 91% 84% £346 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
198 11 377 29 72 1 111 0 46 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
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“Competent team....”

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Sep 13,2020
Minithumbup
Kirsty
By: 'Rosalie Roach-Cousins'
Sep 13,2020
0 people found
this helpful
So far it's been great. Kirsty and the team have done well. Taken by surprise the very short time it took to get offers. Would highly recommend Ludlow Thompson, Oval....
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“At the beginning things went well. But over t......”

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Aug 19,2020
Minithumbdown
By: 'john acford'
Aug 19,2020
0 people found
this helpful
At the beginning things went well. But over the period of 6 years everything went from bad to worse. Property managers changed frequently, I consistently received false information. One manager lost the tenancy renewal which meant I had to spend my holiday in vommunication I thought ...
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By: Gemma Heaton
Aug 19, 2020
View all comments (1)
Dear Mr Acford Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Gemma Heaton Head of Property Services ...

“Excellent service...”

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Nov 08,2019
Minithumbup
Kirsty
By: 'Beverley Jerome'
Nov 08,2019
0 people found
this helpful
Kirsty and her team have been excellent throughout the process of selling my buy to let flat. They always responded quickly to my queries and kept me informed at all stages. Kirsty was particularly helpful in advising me regarding the sensitive and compassionate handling of ...
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“Joao and Sophie have provided a five star ser......”

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Sep 10,2019
Minithumbup
Joao
Sophie
By: 'James Hornigold'
Sep 10,2019
0 people found
this helpful
Joao and Sophie have provided a five star service from search to completion. Simply excellent. There is nothing more to say. JH...
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“I am writing this review to highlight my disgust in ......”

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Jun 25,2019
Minithumbdown
By: 'TG'
Jun 25,2019
0 people found
this helpful
I am writing this review to highlight my disgust in the way I have been treated as a tenant leaving a Ludlow Thompson property. The first major issue I encountered was an unnecessary and unjustified 'end of tenancy' cleaning fee. When one is leaving a ...
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Comment on agent fees
Awful!! £700 to sign the contract, then extra fees for contents insurance, contract extension, contract termination and, of course, end of tenancy cleaning. This can easily exceed £1000.
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“Move with Ludlow...”

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Mar 23,2019
Minithumbup
Joao
By: 'Zoe Stein'
Mar 23,2019
0 people found
this helpful
Joao was very helpful when we were searching for a property. He was able to answer any questions about the properties that we had and he helped ensure that we got the property we wanted. In addition, he was very prompt at replying to all ...
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“Swift Conversion...”

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Mar 18,2019
Minithumbup
By: 'Becki'
Mar 18,2019
0 people found
this helpful
Georgie was great from start to finish. She encouraged me to look at a property which she knew I would love. I hadn't originally considered and I had a lot of questions which she was able to answer straight away either by phone, email or ...
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Comment on agent fees
N/A
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“Excellent customer service...”

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Mar 05,2019
Minithumbup
Joao
By: 'Yasmin'
Mar 05,2019
0 people found
this helpful
Staff were very helpful and professional. Joao provides excellent customer service. He kept me informed at all times, worked very hard to find me a tenant and negotiate a fair price....
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Comment on agent fees
Good
Was this helpful? Yes

“Exceptional service and understanding...”

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Feb 02,2019
Minithumbup
By: 'Wyn Williams'
Feb 02,2019
0 people found
this helpful
It having been a long time since I last looked for a rental property in London, Alex was a shining beacon of hope in a confusing World. He took time to get to understand me and my search criteria. Properties were well chosen. Information was ...
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Comment on agent fees
Fees very similar to competitors. Not the lowest but also not the highest. Alex clear about fees up front. No hidden charges
Was this helpful? Yes

“All went so smoothly...”

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Jan 31,2019
Minithumbup
By: 'Mandy Gold'
Jan 31,2019
0 people found
this helpful
Alex was such a great help from start to finish. I'm not good with change but Alex helped me all the way. He took the stress out of the whole thing. Saved my brain!...
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Comment on agent fees
good
Was this helpful? Yes

“Fantastic agent...”

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Jan 15,2019
Minithumbup
By: 'Rachel'
Jan 15,2019
0 people found
this helpful
Alex has been helping me with my search for a flat. He is genuine, has immense patience, but most of all he has good humour. I feel like he knows what it is I'm looking for, and has gone above and beyond to ensure I ...
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“Amazing Selling Experience...”

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Jan 11,2019
Minithumbup
Kirsty
Surasak
By: 'Chrissie'
Jan 11,2019
0 people found
this helpful
Until recently, for seven years I was a landlord with Ludlow Thompson. I always found them very effective and efficient, and it was as a direct result of this, I took the decision to sell through them. The sales manager, Kirsty Rowley was absolutely brilliant, ...
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Comment on agent fees
Given they took care of everything from start to finish, great value for money
Was this helpful? Yes

“Finally a sale...”

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Dec 18,2018
Minithumbup
Kirsty
Surasak
By: 'D. Le Gendre'
Dec 18,2018
0 people found
this helpful
After 18 months on the market, my house was finally sold to the right owner and I have no doubt that Ludlow Thompson did everything possible to match potential buyers with this unique house in a unique and exceptional location. Thank you Kirsty and Surasak for ...
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Comment on agent fees
The best thing about Ludlow Thompson and sales is the reasonable agents fees.
Was this helpful? Yes

“Sale of properyty...”

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Dec 03,2018
Minithumbup
Kirsty
By: 'Ms Drysdale'
Dec 03,2018
0 people found
this helpful
We have just sold our property through Ludlow Thompson, with the help of Kirsty's and her team, very helpful...
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Comment on agent fees
Good
Was this helpful? Yes

“Incompetent doesn't begin to cover it...”

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Nov 07,2018
Minithumbdown
By: 'Avoid Ludlow Thompson Oval'
Nov 07,2018
0 people found
this helpful
I would highly recommend using Ludlow Thompson if you enjoy dealing with incompetent estate agents who fail to grasp even the simplest of concepts. They're especially good if you enjoy long tedious phone calls where the person on the other end completely ignores what you're ...
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Comment on agent fees
Ridiculous fees that are forced on tenants and landlords for nothing in return.
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“Shameful....”

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Oct 18,2018
Minithumbdown
By: 'Federica'
Oct 18,2018
0 people found
this helpful
Anyone else tired of the London renting Mafia? Well you're not alone people! Yes, that's right, I've spent two years paying a small fortune to live in a mouldy hole. Paid exorbitant fees for ludlowthompson shamefully unprofessional services. Been left without hot water on several ...
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“Worst customer service experience ever...”

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Aug 13,2018
Minithumbdown
By: 'Thibault'
Aug 13,2018
1 people found
this helpful
Disrespectfull with my partner, not patient, terrible customer service. I came to the agency after i moved in to ask questions regarding the property and i have been served in the worst possible way....
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By: ludlowthompson
Aug 23, 2018
View all comments (1)
Dear valued customer, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowt ...

“Friendly professional and responsive...”

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May 29,2018
Minithumbup
Jibby
Joao
By: 'David'
May 29,2018
0 people found
this helpful
I have used Jibby for a number of years now and he is always responsive and eager to secure good tenants quickly.Jibby was ably assisted by Joao this time round too, excellent service...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick response to questions and informative...”

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May 23,2018
Minithumbup
Kerry
By: 'BS'
May 23,2018
0 people found
this helpful
My overall experience with the agency stuff is really positive. Very friendly, ready to help and prompt answeres to all email communications. However, I felt the new starters should have been given more guidelines when they start showing properties and meeting with clients, to assist ...
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Comment on agent fees
It is on the high side of the scale, and not all have been processed yet to comment fully. I can only hope there are no hidden charges showing up later.
Was this helpful? Yes

“Joao and Jibby...”

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May 15,2018
Minithumbup
Joao
Jibby
By: 'ALEX'
May 15,2018
0 people found
this helpful
Outstanding work from Joao and Jibby. Did a brilliant job screening tenants, sorting paperwork etc etc. All in all made renting my flat a breeze....
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Comment on agent fees
fine
Was this helpful? Yes

“Review - Revaz Chapodze...”

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Apr 05,2018
Minithumbup
Jibby
By: 'GeorgiaC'
Apr 05,2018
0 people found
this helpful
Revaz was a fantastic agent through which my best friend and I secured our first rental property together. We had had a long hard search elsewhere in London before choosing to look around Oval / Stockwell area, and he was prompt, professional, clear and responsive at ...
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Comment on agent fees
Slightly excessive but I guess it's to be expected in the current market.
Was this helpful? Yes

“Letting...”

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Apr 03,2018
Minithumbup
By: 'Gazza'
Apr 03,2018
0 people found
this helpful
Alex done a good job in finding the tenants he knew the area very and good understanding of my requirements always on the phone to help thanks...
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Comment on agent fees
A bit on the high side
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“Friendly, helpful and attentive service...”

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Mar 30,2018
Minithumbup
By: 'LucindaT'
Mar 30,2018
1 people found
this helpful
Alex was really supportive and helpful throughout the process, making time for all of our questions and requests so that the process was really smooth. He's really friendly and kind and so the process was enjoyable and easy!...
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“Friendly, but messy and unorganised....”

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Mar 26,2018
Minithumbup
By: 'Q'
Mar 26,2018
0 people found
this helpful
Although very polite and friendly the whole process was incredibly messy and a struggle to keep up with. All my information was initially sent to the wrong email address. I was also told I didn't need a guarantor until less than a week before we ...
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Comment on agent fees
Good - very reasonable agency fees.
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“14 Dawes House...”

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Mar 21,2018
Minithumbup
Kirsty
By: 'Ricky'
Mar 21,2018
0 people found
this helpful
From selling numerous properties in other areas of the country I can honestly state that the level of service and proactive approach from Kirsty was far better than I've ever received from any other agent. Addressing damp issues prior to valuation is common sense but ...
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Comment on agent fees
Good
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Staff picture Jibby
(166)
Staff picture Kirsty
(113)
Staff picture Joao
(35)
Staff picture Alexander
(30)
Staff picture Sophie
(17)
Staff picture Surasak
(5)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:11 PM 03/03/2016 by allAgents

Awards won by ludlowthompson, London SW9 0JG


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ludlowthompson

Branch - Kennington Oval, London, SW9