I am a landlord and have let out all of my flats via BES. I have used them since 2002. The customer service is excellent- siobhan and Cheri have always delivered on their actions/promises. For example, siobhan organises reputable tradesman at acceptable market rates, organises tenant handoovers very well and vets them well. She organises rental payments in a timely fashion. As a landlord I have no hesitation in recommending BES to other potential customers.