“Wasted time and money...”
1 Star Review
Jun 08,2018
By:
'J'
Jun 08,2018
Branch: Dartford, 16 Spital Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DA9
Branch: Dartford, 16 Spital Street
Lettings (Prospective customer)
Postcode: DA9
2
people found
this helpful
Have been looking for a place to move for a few weeks now. Out of 10+ Agencies I have dealt with this has been by far the worst.
Arranged a viewing with the office for an apartment. On the day of the viewing we got there 15 minutes early as to not keep anyone waiting. 10 minutes after the viewing should have started and no one calling me I decided to call the office. They apologized to me and told me their colleague got caught up in a previous viewing and will be there shortly.
In the end we waited almost 35 minutes for the agent to arrive. In the meantime someone else had showed up, probably for the time slot after us. When the agent arrived she completely ignored me at first and greeted the other person first. After going up to her and introducing myself, saying I had the viewing 30 minutes ago. She looked at me for a second and then turned around and started speaking with the other person and continued to do so throughout the whole viewing, she never thought to at least apologize to us.
After that I had to share the viewing with someone else while the agent completely ignored me and only engaged with the other person.
It was all highly unprofessional and we left the viewing feeling like we just wasted time and money to get to the apartment.
Their office has been helpful but the viewing was horrifyingly bad.
2
people found
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