“Poor service if you're a landlord...”
1 Star Review
Jun 07,2018
By:
'John'
Jun 07,2018
Branch: Wolverhampton, Waterloo House, 4 Waterloo Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: WV3
Branch: Wolverhampton, Waterloo House, 4 Waterloo Road
Lettings (as a Landlord)
Postcode: WV3
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As a landlord the Wolverhampton and Reeds Rains on the whole have been absolutely awful to deal with.
Very poor communication and service. They don't get back to you with any updates. Will not carry out inspection checks even when it's within the contract from the start. They even carry out inventory checks late after the tenant has actually moved in and then blame you for any changes or damage to the property!
You can rarely get through to their Wolverhampton branch and it just gets redirected to another branch!
There also seems to be like 50 people dealing with your property leaving you confused on who to contact.
You will have to deal with two places from Reeds Rains the local Wolverhampton branch and their Manchester centre for maintenance issues. They are both equally as bad. Their Manchester team for maintenance has been shockingly terrible.
I was told by them last week they have too many emails and can't deal with my queries yet. Why would you say that to one of your own customers? Meaning I had lost valuable rent on a vacant property just because they couldn't be bothered with my queries. The person dealing with my queries there has ignored all my questions as to why things have been missed, neglected by them, why they have taken so long for even simple tasks. They just keep messing me around.
Do not use Reeds Rains. I cannot recommend them at all. You will end up chasing and just feel like you're managing the property yourself. They do very little and will forget about you once they have you in their books. They don't value their customers at all.
Comment on agent fees
Acceptable.
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