They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of money for work they could not perform. They should not be in business. I will never use them again.
What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.