“SHOCKINGLY POOR EXPERIENCE...”
1 Star Review
Jun 05,2018
By:
'Mark'
Jun 05,2018
Branch: Totnes, The Granary Coronation Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: TQ9
Branch: Totnes, The Granary Coronation Road
Sales (as a Buyer)
Postcode: TQ9
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people found
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We agreed a cash purchase of a property in South Devon and agreed to exchange within 3 weeks if the agent stopped marketing the property. 8 days later we arrived at the property to find that the 'For Sale' board was still up and the property was still being marketed on Rightmove and the agents own website despite having emailed and asking them to remove it. When we phoned and spoke to Linda, she screamed at us over the phone and said that 'she doubted we had the funds to complete the transaction'. We spoke to the manager James whilst we could hear Linda wailing in the background of the call, he made no apology nor did he attempt to get the board taken down. Instead the vendor had to ask a neighbour to remove the board and called 3 times to the agent to tell them to remove it from their website. There is something very unhelpful, rude and suspicious about an agent that behaves in this way: they are either extremely disorganised and incompetent or just a bunch of cowboys. We exchanged in 3 weeks as we had said we would despite the agent's unhelpfulness - we liaised directly with the owner throughout the course of the transaction and things went very smoothly. It is a great shame as we have a long standing and good relationship with Stags in Honiton and Bridport and feel that we are unlikely to use them again.
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