The agent has not responded to several emails I have sent them regarding serious defects in a property I have rented for some 10+ years, while always paying my rent on time. When I initially signed the agreement with Mrs Vizor she was terribly polite and friendly. However, since this I have only dealt twice with this agency and on both occasions it was with Mr Charles Vizor, regarding urgent property maintenance - damp walls, leaking roof, blown double glazing, faulty electrics (a sample of the problems reported a few years ago) and then recently a leak, problems with plumbing causing ceiling collapse along with continuations of previous problems which were not monitored following attempted repairs - so still require attention.
The landlord tends to be very rude, quite mysogenistic, difficult or impossible to contact and after causing communication problems seems to hand things over to this letting agent to sort out. Unfortunately,. Mr Vizor does not have the manners of Mrs Vizor and appears to have attended the same charm school as the landlord. I was sent a notice to quit by Vizors when the landlord refused to make any provision for the leaks to be attended to. I have since emailed the agent regarding my deposit and had no information or response on that whatsoever - either by email or RM. Mr Vizor made a phone call to me during which he refused to listen and spoke patronisingly, expecting me to believe the reason nothing had been responded to in over a week was because he had been on holiday! Somewhat incredulous behaviour to expect me to believe that Mr Vizor has no means of responding to emails, tenancy issues, sales issues, while the he is away from the office. Does his office really shut down with no admin for a week or so in July/August? I think not. I sent another email about an unrelated issue, using a psedonym and oddly that one WAS responded to! Bingo.
When Mr Vizor telephoned., he was far from easy to talk to, his constantly talking down to me and interrupting made it impossible to conduct a proper conversation and so I politely requested that he respond via email or in writing.
Nothing has been forthcoming - and this was nearly a week ago. In the meantime, my son and I are still having to prepare food in an unhealthy environment - plaster coming down, water leaking from above. Both of us have unsurprisingly been diagnosed with asthma since moving here.
I have met Mr Vizor once previously when he came to inspect the property when I complained once before. For an estate agent he is alarmingly ill-informed when it comes to property maintenance issues. He thinks galloping damp and black mould and wallpaper falling off the walls is as a result of the type of wallpaper I\'d used! It wasn\'t, it was a mass of cracks in the outside rendering, but he failed to spot this as he didn\'t look outside! He also said my electrical faults were all down to an iron I was using (it was brand new and was not faulty in the slightest). In other words, tenants are idiots....At a later date, fortunately some qualified tradesmen confirmed that there were indeed electrical issues with the socket I\'d reported and the faulty renderting and leaky roof causing the damp was properly diagnosed, and repaired (no thanks to Mr Vizor).
I can only assume that the reason Mrs Vizor was so polite initially was because they were taking my money and now I\'m concerned about the return of my deposit and its whereabouts, they are reluctant to provide any information whatsoever.
As a further matter of interest, I did have a property on the market around 17 years ago, Vizors were only too happy to discuss that with me! No doubt again for their own financial ends.
It strikes me that tenants are considered the lowest of the low by some, who consider themselves to be superiour beings....and sadly my current landlord and Mr Vizor fall most definitely into this category. Despite now being a tenant, I am no different than the person I was when I was lucky enough to be mortgaged up to the hilt and selling a property - apart from the fact that now I tend to be a far more understanding person as a result of certain unhappy circumstances I have endured over recent years. Mr Vizor on the other hand, could do with a taste of the same lessons I\'ve been dealt. He might just be a better person as a result.
As an agent, Mr Vizor ought surely to be informing the Landlord of his duties, given that he is a client and acting on behalf of that Landlord (although he has yet to confirm this formally to me). As it stands, Mr Vizor has only been too happy to perpetuate the bullying and lack of service along with poor quallity living accomodation that many tenants have to endure.
Tescos Customer service has a bad reputation, but Mr Vizor could knock spots off them.
What agent could do to change your mind?
As mentioned above - respond to emails (or in writing).
Give tenants the same respect as any other individual.
Be polite and professional.