Aug 06,2012
Aug 06,2012
5 people found
this helpful
I was tenant and i moved from the property about 4 months ago. the service provided by conran while i was in that property was fine but once i moved out i had a difficult time to get my deposit back. i had to go through with long process and waiting and ...............i felt that communiction among the staffs not very good because i rang greenwich office to speak to one staff about my process and i was told perticular staff is not in office and will ring me back but i never recived the phone call from that office ,it happen few times. After long wait for 4months i managed to get my deposit back. i had really bad experience about deposit to get back.when you need your money and you didn\'t get it..........
What agent could do to change your mind?
impove communiction among the staffs.
Was this helpful? Yes
By: Simon Hughes
Aug 07, 2012
Dear Ramu, I find this difficult to believe that it took us 4 months to deal with a 'return of deposit' request. As deposits are held securely in a government scheme it could be feasable that you lost the log-in details as you simply apply directly on the DPS website for the return of deposit and Conran Estates shouldnt be involved. I have looked on the system and cannot find a past tenant named 'Ramu' so perhaps you could email me direct and I will be happy to look into the situation and find out why this could have been? I am on and look forward to the opportunity to answering your concerns.

Warm regards
Simon Hughes

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Conran Estates

221 Greenwich High Road Greenwich, London
Greater London
SE10 8NB

020 8312 8312

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