All the staff were very helpful from David Thirlby who showed us the property, got the ball rolling and helped us with our initial bid. Then there was Nikki Heathcote who handled all our troubles and traumas associated with the bidding process with professionalism and understanding. Also Jacqueline Rix who held our hands when Nikki was unavailable. All the help that the staff provided in finding a plumber, gas engineer and electrician and providing them with access when we were in Loughborough and our property purchase in Cornwall! Nothing was too much trouble. What a terrific team, professional, helpful and supporting.