100% lettings valuation accuracy
67% lettings fee satisfaction
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May 29,2018
May 29,2018
3
people found
this helpful
this helpful
The worst agency I ever came across. Agents couldn't care less about any of our enquiries once we put our deposit down and signed the contract. A day before we meant to move in, in the afternoon, we received a call that we won't be able to move in when agreed and "need to" arrange different date! No sorry, no explanation, no proposal of resolving the issue so we wouldn't have to book another man with a van, take another days off work and organise someone to babysit our little baby. They just expected us to lose money for a van we already booked, pay extra for staying in our old place while already paying rent for new house and living with small child on boxes for God knows how long. After difficult conversation we've been told that it's all because they have not noticed there's smoke detectors missing while doing inventory! So for their mistake we couldn't move in. Lady on a phone just kept repeating that she understands we are upset but it's just the way it is. Again, no apology or even willingness to sort it out so we could move in. We literally felt like we're doing her job for her when we started suggesting possible solutions: send workers to install smoke alarms, get emergency once if needed, or let us sign a paper with agreement that they would install them asap as we move in... We kept getting different excuses for all suggestions. My partner offered he'd travel by train to Liverpool that day to sign what necessary and then pick up the keys so we could just go with what we agreed to in a first place but because it was already late afternoon the lady wasn't even willing to stay extra 15 minutes after hours until my partner arrived to their office. Awful experience, lack of understanding and very bad rude attitude...
In The end we requested talking to her boss but she said apparently he's on.holiday and she doesn't want to bother him. We didn't care at this point and demanded to call him regardless. She finally did and after a quick talk with him it turned out that all she has to do is to get our signed acknowledgement that alarms willbe fitted next week and we can move in tomorrow... All that stress just because she didn't care at all about young couple with a baby potentially loosing a lot of money...
If that wasn't enough the attitude of not caring just continued when we started reporting all issues in a house. It's been a YEAR and most of them are still not resolved. Only positive thing are their workers who actually did a good job once the agency and landor gave them permission to repaint and refresh mouldy back room. Shame that it took over 3 months and 4 different contractors doing exactly same reports till someone finally done something.
It takes ages then to fix anything or receive any information from agents. Only time they quite quick and productive is when they're trying to sell you the property. Even then though when asked to call the landlord with a question we had the agent saying "nah, I don't think landlord will agree to that, but house is very popular and you should take it regardless" just because she was too lazy to make one phonecall.
AVOID!
In The end we requested talking to her boss but she said apparently he's on.holiday and she doesn't want to bother him. We didn't care at this point and demanded to call him regardless. She finally did and after a quick talk with him it turned out that all she has to do is to get our signed acknowledgement that alarms willbe fitted next week and we can move in tomorrow... All that stress just because she didn't care at all about young couple with a baby potentially loosing a lot of money...
If that wasn't enough the attitude of not caring just continued when we started reporting all issues in a house. It's been a YEAR and most of them are still not resolved. Only positive thing are their workers who actually did a good job once the agency and landor gave them permission to repaint and refresh mouldy back room. Shame that it took over 3 months and 4 different contractors doing exactly same reports till someone finally done something.
It takes ages then to fix anything or receive any information from agents. Only time they quite quick and productive is when they're trying to sell you the property. Even then though when asked to call the landlord with a question we had the agent saying "nah, I don't think landlord will agree to that, but house is very popular and you should take it regardless" just because she was too lazy to make one phonecall.
AVOID!
Comment on agent fees
High fees.
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Latest Reviews
4th Jul 2019
reviewed by 'Amar'
3rd Dec 2018
reviewed by 'Anonymous'
29th May 2018
reviewed by 'Disappointed'
13th May 2018
reviewed by 'Marcus'
24th Apr 2014
reviewed by 'John'
Opening Hours
Address
Venmores
9 Dale Street
Liverpool
Merseyside
L2 2SH
0151 236 1166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £575 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 04,2019
Jul 04,2019
0
people found
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this helpful
Sat on property for 4 months and did nothing. No updates, no marketing. They didn't even know they had the property on their books when we took the keys back. Pathetic excuse for an agent....
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Dec 03,2018
Dec 03,2018
0
people found
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The worst and most unprofessional letting agency I have ever come across. After paying them the application fees to hold the property and take it off from the market, they kept it on the market and sold the property to someone and just 5 days before ...
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May 29,2018
May 29,2018
3
people found
this helpful
this helpful
The worst agency I ever came across. Agents couldn't care less about any of our enquiries once we put our deposit down and signed the contract. A day before we meant to move in, in the afternoon, we received a call that we won't be ...
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Comment on agent fees
High fees.
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May 13,2018
May 13,2018
2
people found
this helpful
this helpful
I moved into a property and had numerous issues, the biggest one was the house had been used as a cannabis farm and the house reached of the smell. I had no alarm working , no heating working, garage no key, toilet overflowed, the chimney stack ...
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Bad
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Apr 24,2014
Apr 24,2014
1
people found
this helpful
this helpful
Having had a bad experience with a previous agent, I spoke with Hayley Davies at Venmore and she immediately put my mind at ease. Hayley is the letting manager here and carried out my rental appraisal in a professional and courteous manner. Once my property ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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