Riverside are the worst letting agency I\'ve used. Their teams badly need sending on a crash course in customer service. They come across as inexperienced and unprofessional. They deal with problems very slowly..... and that\'s if they even bother to remember or make a note of what your problem is! I\'ve been in the unfortunate position of taking a complaint to the MD, Melissa Rason who is rude and confrontational on the telephone, and who is anything but interested in dealing with issues in a reasonable and even handed manner. It\'s a shame they seem to have a monopoly over Victoria Dock, I\'m sure it won\'t last.