Ludlow Thompson are excellent at finding tenants.
Ludlow Thompson are excellent at making promises to both landlords and tenants to secure business. Of course, they don't keep these, but what does that matter once contracts are signed and they have got your money.
Unfortunately they and their outsource partners, Mainstay, are atrocious at everything else: property management, communication etc.
They have no published phone number for their Customer Services Team and insist that you e-mail. This would be OK if they replied to e-mails, but they don't.
As I say, Ludlow Thompson are great at finding tenants for properties and properties for tenants. However, if you are a landlord don't pay for full management. Letting Ludlow Thompson manage your property and paying for the privilege will cost you more time and money than if you did it yourself. If you are a tenant don't be taken in by them telling you that a property is under full management by them. Repairs will take longer than if you deal with any half competent landlord direct.
Ignore the positive comments on here. Obviously made by those who have used Ludlow Thompson to find a property only, or by landlords to find tenants only.
It's the service a company provide when there is a problem which is the real test. Not what happens when everything goes well. Ludlow Thompson simply don't perform outside their comfort zone.