Our rental agreement was originally with the letting agency Charles White in Glasgow. Sadly, they were bought by Newton Property and unfortunately our landlord continued our lease on with Newton. Since then we have found the staff at Newton to be rude, unhelpful, lazy and difficult to deal with. Their customer service is absolute rubbish. When we phone them up to sort anything out, the phone is always answered by a grumpy man who sounds like I woke him from his nap. They almost never phone back when I request them to do so. There are some repairs required at our rental house that we have asked them about repeatedly but they have done nothing. IThey seem far more concerned with having a flashy website than good tenant/ landlord relations. wouldn\'t recommend Newton to anyone as a letting agent. It is best to avoid their properties if possible.
What agent could do to change your mind?
The staff at Newton strongly require some customer service lessons.