We used Townends initially on a let only basis but more recently for a full management service. Admittedly at first we had a few issues with the service they were providing. We found their responsiveness to be quite slow and their dealing of all the admin to not be the most efficient.
I did have to send a couple of heated emails.
However, since those initial teething problems, I have found their service to have improved conisderably and really do not have any problems with them. I very much appreciate this as I understand that nobody is perfect.
Special mention must be made to Diane Armstrong who has been very helpful and supportive in helping rent out my flat. Also, when I might have had certain issues with other members from other departments of Townends, Diane has moved to quickly resolve this. She has provided a very good service and it has been a very good working relationship.