100% lettings valuation accuracy
94% lettings fee satisfaction
May 23,2018
May 23,2018
0
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I've been a tenant with Moore & York for a number of years for my last two homes, first at the Loughborough branch, and with the Leicester branch for the last year.
I've dealt directly with Rabia many times in person and via email and always found her extremely helpful, courteous and patient (particularly as I'm not always the most patient or responsive customer, myself). I've found that I can always count on her for a quick response and to make sure everything runs smoothly.
In contrast to many agents, I found it very easy and fast to set up a viewing of a property and make my initial application with Zoe and Rabia. I was frustrated by many other agents, who wanted so many personal details before even allowing a viewing. Moore & York made this very quick and straightforward, which cemented my decision to rent the property.
It's very easy to be frustrated by the rental process, but I feel as though Moore & York do it as well as anyone.
I've dealt directly with Rabia many times in person and via email and always found her extremely helpful, courteous and patient (particularly as I'm not always the most patient or responsive customer, myself). I've found that I can always count on her for a quick response and to make sure everything runs smoothly.
In contrast to many agents, I found it very easy and fast to set up a viewing of a property and make my initial application with Zoe and Rabia. I was frustrated by many other agents, who wanted so many personal details before even allowing a viewing. Moore & York made this very quick and straightforward, which cemented my decision to rent the property.
It's very easy to be frustrated by the rental process, but I feel as though Moore & York do it as well as anyone.
Comment on agent fees
I think the are appropriate for the level of service.
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Jun 01, 2018
David- your kind words are much appreciated! Thank you!
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Latest Reviews
18th Nov 2024
reviewed by 'Hannah'
21st Aug 2024
reviewed by 'Sanjay'
21st Aug 2024
reviewed by 'Sanjay'
19th Jul 2024
reviewed by '33 Briargate'
21st Jun 2021
reviewed by 'Stacey'
Opening Hours
Address
Moore & York Lettings
1 Rutland Street
Leicester
Leicestershire
LE1 1RB
0116 275 6360
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 94% | £495 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 31 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- LE1
- LE2
- LE3
- LE4
- LE5
- LE6
- LE7
- LE8
- LE9
- LE19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 18,2024
Nov 18,2024
0
people found
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It's pretty rare to find any company where you find ALL the staff to be to decent.
The valuation wasn't inflated, the photos were fantastic and all done in break neck speed to allow us to offer on our dream home.
Everyone at Moore & York ...
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Aug 21,2024
Aug 21,2024
0
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I've been associated with Moore & York Letting Agents for over 6.5 years now, and they truly treat their tenants like family. For any issues or assistance, you just need to call or email them. I must mention Rabia from their team. She is incredibly professional and ...
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Aug 21,2024
Aug 21,2024
0
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I've been associated with Moore & York Letting Agents for over 6.5 years now, and they truly treat their tenants like family. For any issues or assistance, you just need to call or email them. I must mention Rabia from their team. She is incredibly professional and ...
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Jul 19,2024
Jul 19,2024
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We were very pleased. The team is very understanding and helpful. We felt very happy. Especially Ms. Rabia took great care of us. It was a great experience....
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Dec 12,2022
Dec 12,2022
0
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In a extremely complicated transaction.Couldnt have asked for any more from Moore and York..Excellent communication and helped push sale over finishing line...
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Jun 21,2021
Jun 21,2021
0
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Rabia was very professional and helpful, always quick to reply to any questions or concerns we had. Thank you so much....
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Jun 21,2021
Jun 21,2021
0
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Moore and York were super helpful when we had trouble with our landlord. They helped us get a new property and even put up with me phoning 10 times a day....
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Aug 27,2019
Aug 27,2019
0
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When awesome customer service is delivered, in this day and age, it is crucial to recognise it in the same vein it is appreciated! I want to thank Claire who has been my contact and through many challenging moments, her breadth of experience, her timely ...
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Apr 03,2019
Apr 03,2019
0
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Finally! A Leicester estate agent that does what it say on the tin. Never gave me any problems with dodgy land lords , no hidden surprises in the property or extortionate fees, etc.
They were speedy and on point to sort any actual issues that arose.
...
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Comment on agent fees
Very fair fees even on a budget
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Mar 29,2019
Mar 29,2019
0
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Very helpful staff who got me into my super new apartment speedily and dealt with all issues quickly and effectively. Thank you....
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Good
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Mar 22,2019
Mar 22,2019
0
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Quick response to emails. Support available when required. Staff are kind and polite. Would like to be able to check my meter readings myself instead of having to email and wait....
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Mar 19,2019
Mar 19,2019
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Rabia is lovely, friendly and helpful in all my request. Brilliant service.
Thanks Rabia for your patience and always a wick responce....
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Mar 19, 2019
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Hi Luana,
n
nThank you for leaving such a lovely review! Hope you enjoy your new flat! :) ...
Mar 19,2019
Mar 19,2019
0
people found
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I'm a first time renter and I was happy with the service I got from the agency they are fast to respond to any issues and hope to have good communication through out my tenancy...
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Comment on agent fees
Good
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Jan 31,2019
Jan 31,2019
0
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From viewing to moving in took only 9 days, which was perfect for me as I needed to move quickly. The staff were very help full and easy to conect with, I always heard back instantly....
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Good
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Mar 19, 2019
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Hi Kate,
n
nThank you for your kind review! We hope you are enjoying your property! ...
Dec 09,2018
Dec 09,2018
0
people found
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Rabia was thoroughly professional, always called me back and took me through the process step by step. Flexibility on viewings was important to me and Rabia and colleagues went out of their way to accommodate my availability....
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Comment on agent fees
Fees pretty standard, comparable with other agencies.
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Jan 31, 2019
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Hi Joe,
Thank you for your lovely comment!
Moore & York Lettings ...
Dec 06,2018
Dec 06,2018
0
people found
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I could not recommend Claire at Moore and York highly enough. We had a very difficult situation with our landlords but she dealt with the situation exceptionally well. My only regret is not being able to stay with Claire at Moore and York but unfortunately ...
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Comment on agent fees
Good
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Jan 31, 2019
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Hi,
Thank you for your kind review!
Moore & York Lettings ...
Oct 11,2018
Oct 11,2018
0
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I think that the agent was very professional. She always was clear and respect my time. On the other hand she gave me all the information about the flat....
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Comment on agent fees
Personally I found this a little bit expensive, but is because I am not from England.
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Jan 31, 2019
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Hi Maria,
Thank you for your review, we hope you are just as happy during your tenancy!
Moore & York Lettings ...
Aug 25,2018
Aug 25,2018
0
people found
this helpful
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Moore and York sold my one bedroom flat this month. The service has been fantastic from start to finish, very professional throughout. Throughout the conveyancing process Farzana would regularly chase up the solicitors and provide updates to ensure the process happened quickly, and assisted negotiations ...
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Comment on agent fees
Good for the service provided
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Jan 31, 2019
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Thank you for your kind review for the sales office of Moore & York.
Moore & York Lettings ...
Jun 22,2018
Jun 22,2018
0
people found
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this helpful
Staff are really nice and pleasant.
I normally deal with Rabia also Zoe at times.
They are a lovely company to be with however had few hiccups regarding jobs needed doing at the flat but that is being looked at and being assist by lovely ...
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Jun 01,2018
Jun 01,2018
0
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I am happy to meet this agency. Nice Staff, good contract ever with chance in case an big issue have with the small amount of money to live the propriety. I hope will not be my case But for all which are in case That ...
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Comment on agent fees
Good fees
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Jun 01, 2018
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Lovely to meet you too Eugenia! thank you for your review! ...
May 31,2018
May 31,2018
0
people found
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Since I moved into my apartment Rabia and Natasha has been very helpful and looks after our needs attentively. Rabia has always been very quick to deal with any issues and organically cares about the well being of her tenants. Shes approachable and easy to ...
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Comment on agent fees
Very reasonable
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Jun 01, 2018
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Amal- what a lovely review!
Thank you for your generous words! ...
May 30,2018
May 30,2018
0
people found
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We always get a good service when required and always been polite and helpful and sometimes if a rent is not paid on time we get a reminder from member of staff and requesting very politely....
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Comment on agent fees
Good
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Jun 01, 2018
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Thank you for your lovely review Claire! ...
May 29,2018
May 29,2018
0
people found
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Waiting on someone to come sort my bathroom it has ben over a year since made the complaint if not longer, all windows don't close properly, my intercom does not work, have to go down myself to open dr if anyone comes, complaint to agent ...
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Comment on agent fees
Agent fees - BAD BAD - do not agree!! we already pay rent of £550 plus gas/elec. water and whatever else but on top of that you ask for £60 to renew etc if that is the case next time then I will have to cancel my agreement
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May 24,2018
May 24,2018
0
people found
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Ever since I moved into a property they manage I have had nothing but great experience and friendly customer service. They're flexible, understanding, and all in all, good people...
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Comment on agent fees
Good, and broken down
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Jun 01, 2018
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Hi Adam,
thank you for your generous words! ...
May 24,2018
May 24,2018
0
people found
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Speaking as a tenant I would describe Moore & York as being like an ideal friend - there when you need them, but not at all intrusive.
Any problems are immediately resolved, even those requiring diplomacy. All tradesmen used by them are equally professional, polite and ...
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Comment on agent fees
Good
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Jun 01, 2018
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Thank you Annette, we love your comparison- we strive to be as friendly and as approachable as possible! ...
May 23,2018
May 23,2018
0
people found
this helpful
this helpful
I've been a tenant with Moore & York for a number of years for my last two homes, first at the Loughborough branch, and with the Leicester branch for the last year.
I've dealt directly with Rabia many times in person and via email and always ...
read full review
read full review
Comment on agent fees
I think the are appropriate for the level of service.
Was this helpful?
Yes
Yes
Jun 01, 2018
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(1)
David- your kind words are much appreciated! Thank you! ...
May 23,2018
May 23,2018
0
people found
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The tenancy was quickly arranged and an earlier move-in date was helpfully accommodated. The property was in excellent condition. The team are always responsive to queries about the property. Would recommend....
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Jun 01, 2018
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Hi Neil,
Thank you for your kind words- we try to be as accommodating as possible! ...
May 23,2018
May 23,2018
0
people found
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I have been with Moore & York for the past 11 years they have always looked after us staff are courteous communicate well would definitely recommend to anyone interested in renting a property...
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Jun 01, 2018
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Thank you Joy- you are a valued tenant! ...
Mar 20,2018
Mar 20,2018
0
people found
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The service I have received has been excellent, especially from zoe in the Leicester office who went above and beyond with her fantastic friendly service. I would recommend her especially 5*...
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Comment on agent fees
Good
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Yes
Jun 01, 2018
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Thank you for your awesome review! ...
Mar 15,2018
Mar 15,2018
0
people found
this helpful
this helpful
I have worked with Rabia for a number of years now to find new tenants for my Leicester apartment. She has always been reliable and acted swiftly in advertising my property in the right places. She has been competent in finding the right tenants and ...
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Comment on agent fees
The agents fees correctly reflect the work carried out on the landlords behalf in a professional manner.
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Jun 01, 2018
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Thank you for your most generous review Rose. You are the perfect Landlady! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:34 PM 01/02/2019 by Natasha Moore
