“Poor Customer Service...”
1 Star Review
May 22,2018
By:
'George'
May 22,2018
Branch: Stoke on Trent, 459 Hartshill Road
Services: Lettings (as a Tenant)
Rent PCM: £340
Would you recommend?: No
Postcode: ST6
Branch: Stoke on Trent, 459 Hartshill Road
Lettings (as a Tenant)
Rent PCM: £340
Postcode: ST6
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At the end of our tenancy we followed all Leaders procedures.
We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow ups by us for the refund was not responded to by a Hartshill branch manager.(2017) They attempted to deduct money for a cleaned property!
Thankfully, the DPS who holds tenancy deposits gave us full refund.
We complained about poor service to Leaders North West regional manager and eventually escalated it to their Compliance Director who defended their poor service.
Leaders tried to take our money unduly and caused unnecessary delay of the deposit refund.
They tried in the name of our landlord to withhold our money to clean the already cleaned property when the landlord had not said so (agreed). We had good relationship with our landlord, so we verified to the contrary. The landlord has since changed to a different agent.
They tried to penalized us for not using their recommended cleaning agent.
They also, falsely blame us for not submitting forwarding address.
They ignored numerous calls and emails not to attempt take our money.
We took Leaders to The Property Ombudsman who supported our case and asked Leaders to compensate us.
Beware of Leaders are not professional as they claim.
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