Lets by Location
Hamilton, ML3
1/5, 16 reviews
0% recommended
40% lettings valuation accuracy
0% lettings fee satisfaction



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“Fleecing landlords all over lanarkshire!...”

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May 21,2018
Minithumbdown
By: 'Mary'
May 21,2018
14 people found
this helpful
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not!

Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!
Comment on agent fees
Shocking
Was this helpful? Yes
By: D Mathieson
Dec 24, 2018
I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed.
By: Location
May 29, 2018
Hi Mary- we are still no closer to confirming who you are and have reported this to all agents. Can you please confirm your full name, or an address, or call us at the office so we can resolve this for you. Thanks- Location.
By: maggie c
May 26, 2018
hi mary, just joined it. i also have started proceedings with a lawyer against this fraud. it got worse yesterday when i discovered my tenant was made pay 3 months rent in advance. he went into locations in hamilton and jennifer gave him a false serial number for his deposit and when he contacted safe deposit scotland it did not match his address. so stenhouse has made almost 10k from my tenant and myself and paid a token of 541 pounds to me this week!
By: Mary h
May 24, 2018
Mc - please make contact through Facebook group ‘Scottish landlords network'

A few of us have action plans against Location, the more there are of us, the better!
By: mc
May 23, 2018
hey location. i see you are commenting to mary you don't know who she is? you certainly know who i am, I've been emailing you everyday, my sister and my nephew have been contacting you daily, you have lied to them. i gave my nephew permission to receive the 4285 pounds that you are illegally with holding from me, in other words, stealing. you know who i am. why not comment on me. where is my money. the stress felt by the victims of kenny, is very evident. I have been contacting these plausible liars for months. Kenny now blames gillian, who worked faithfully for him for years for mis appropriating the funds. My tenant has been informed that he can claim up to 3x his stolen deposit . they refuse to provide proof that they banked his deposit. does anyone know if they are regulated by anyone? Mary, i sym[pathise with you, we are all pawns in Kennys little game of illegally with holding our money. He doesn't seem to care, that this must have a traumatic effect on the people he his behind in surface works in hamilton, location in airdrie and location in hamilton!
By: Mary h
May 21, 2018
Oh you know who I am and despite emails and phone calls you still refuse to pay!

MC a lady posted about a Facebook group called Scottish Landlords Network. We are all exchanging info there about how we will get our money.
By: Location
May 21, 2018
Hello Mary. We can not seem to figure out who you are or the property this may relate to. Can you please contact us with further details so we are able to assist? Thanks- Location.
By: mc
May 21, 2018
he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter disgrace. i had started with martin and co and they did not inform me that the company had been taken over by this person with such a shameful and dubious business past.

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Opening Hours
Address

Lets by Location
83 Cadzow Street
Hamilton
South Lanarkshire
ML3 6DY
01698 892555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 40% 0% £450 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 10 0 5 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“STEALING DESPOSITS FROM TENANTS AND LANDLORDS!...”

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Jul 03,2018
Minithumbdown
Kenny
By: 'Liz'
Jul 03,2018
8 people found
this helpful
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Giuliana weir
May 30, 2019
View all comments (1)
I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact ?? ...

“Public at last...”

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Jul 02,2018
Minithumbdown
By: 'C'
Jul 02,2018
7 people found
this helpful
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the iceberg....
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“Thieves!!!!!!!!!...”

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Jun 14,2018
Minithumbdown
Kenny
By: 'Matt/Sarah'
Jun 14,2018
8 people found
this helpful
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property ...
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Comment on agent fees
Bad!
Was this helpful? Yes

“Family of thieves and liars...”

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Jun 10,2018
Minithumbdown
By: 'Not-taking-it-anymore'
Jun 10,2018
13 people found
this helpful
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are ...
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Comment on agent fees
Shocking
Was this helpful? Yes

“Thieves...”

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May 30,2018
Minithumbdown
By: 'Mem'
May 30,2018
8 people found
this helpful
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again ...
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Comment on agent fees
Extortionate for the "service" they provide
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“Avoid at all costs...”

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May 29,2018
Minithumbdown
By: 'Peggy'
May 29,2018
11 people found
this helpful
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day ...
read full review
Comment on agent fees
he hasn't just taken the fee - he has taken every penny that my tenant has paid to him
Was this helpful? Yes

“Fleecing landlords all over lanarkshire!...”

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May 21,2018
Minithumbdown
By: 'Mary'
May 21,2018
14 people found
this helpful
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!...
read full review
Comment on agent fees
Shocking
Was this helpful? Yes
By: D Mathieson
Dec 24, 2018
View all comments (8)
I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed. ...

“I'm not the only one!...”

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May 21,2018
Minithumbdown
Kenny
By: 'Gillian'
May 21,2018
6 people found
this helpful
Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to ...
read full review
Was this helpful? Yes
By: Jayne
Jun 02, 2018
View all comments (3)
I am owed money too and now as Location will not answer the phone i just bombard The Surface Works at Motherwell with phone calls instead. is there a facebook page for people wishing to pursue this ? ...

“Shocking!...”

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May 21,2018
Minithumbdown
By: 'JP'
May 21,2018
5 people found
this helpful
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. ...
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Was this helpful? Yes

“he is invisble...”

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May 15,2018
Minithumbdown
Kenny
By: 'FedUp'
May 15,2018
6 people found
this helpful
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have ...
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Comment on agent fees
Attrocious when I am receiving nothing !!
Was this helpful? Yes
By: Jayne
Jun 02, 2018
View all comments (3)
i have also spoken to the Property Ombudsman and Location are not registered with them as they told me . so a lawyer it is and i am going to tell my tenant not to pay Location at all. id rather be out of pocket through the tenant than location getting another penny off me which i will never see ...

“DO NOT TRUST THESE PEOPLE THEY WILL DEFRAUD, LIE AND CHEAT...”

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May 10,2018
Minithumbdown
Kenny
By: 'MC'
May 10,2018
5 people found
this helpful
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS ...
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Comment on agent fees
HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!
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“Stay away!!!!...”

Share on :
May 10,2018
Minithumbdown
By: 'Gillian'
May 10,2018
4 people found
this helpful
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told ...
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“Worst letting experience of my life! Most unprofessional agency i've ever dealt with!!...”

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Apr 16,2018
Minithumbdown
By: 'Bill'
Apr 16,2018
6 people found
this helpful
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month ...
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Comment on agent fees
I wouldn't pay them a penny to walk my dog, never mind manage my property
Was this helpful? Yes
By: Location
Apr 17, 2018
View all comments (1)
Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many thanks- Location. ...

“Dreadful service, always late in paying rent over.Impossible to ......”

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Feb 23,2018
Minithumbdown
Kenny
By: 'lindsay'
Feb 23,2018
13 people found
this helpful
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never does...
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Comment on agent fees
not worth a penny
Was this helpful? Yes
By: JM
Jul 16, 2018
View all comments (2)
Have taken out Simple Procedure claim against Stenhouse for rent owed and non registered deposit sums. Have sent you a facebook request. ...

“By far the most incompetent estate agency I've ever had ......”

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Sep 03,2017
Minithumbdown
Kenny
By: 'Ashley'
Sep 03,2017
15 people found
this helpful
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite ...
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“We have had continual problems with this estate agents. We ......”

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Apr 08,2015
Minithumbdown
Kenny
By: 'sammoore89'
Apr 08,2015
6 people found
this helpful
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they ...
read full review
Was this helpful? Yes
By: Ailidh
Sep 13, 2015
View all comments (1)
No surprise there, they never carried out ANY repairs when I was with them either. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Lets by Location, Hamilton ML3 6DY



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