Complaints Procedure
If you wish to complain to us or you are unhappy with our service then please follow the steps below to try to resolve the issue.
1. Please call us on 024 7633 3363 or email us on
[email protected] and we will try to resolve matters with you.
2. Following Step 1, if the complaint has not been resolved to your satisfaction, then you can raise the matter with our Head of Customer Service, Anne Harrington, who will undertake an internal review and aim to reach a resolution. We will acknowledge receipt of your complaint within three days and a final viewpoint letter will be issued within fifteen working days.
You can contact the Head of Customer Service, Anne Harrington, in writing at:
Harrington and Co Lettings Ltd
47 Headington Avenue
Whitmore Park
Coventry
CV6 2GX
3. If you remain unhappy after receiving the final viewpoint letter or if eight weeks have passed since you first complained then you may contact The Property Ombudsman and they may consider your complaint
You can contact The Property Ombudsman via the following:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel. 01722 333 306
Fax. 01722 332 296