Gatekeeper Property Services Ltd
Swindon, SN1
4.4/5, 59 reviews
86% recommended
89% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

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“Fantastic Experience and Service...”

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May 16,2018
Minithumbup
By: 'James'
May 16,2018
0 people found
this helpful
I have dealt with a number of agents over the years and always have felt a little let down by the communication or general customer care.

My experience with Gatekeeper has broken that mold.

The communication was excellent (both written and verbal) and the staff had a great focus on my needs and always to the time to ensure that my questions were answered in detail.

A rare experience these days but very impressed,
Comment on agent fees
Excellent Value for Money
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Opening Hours
Address

Gatekeeper Property Services Ltd
165 Victoria Road
Swindon
Wiltshire
SN1 3BU
01793 536 536

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £90,000 £265,000
Lettings 100% 90% £400 £1,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 26 4 9 1 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Absolutely terrible - they put my house on th......”

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Sep 28,2023
Minithumbdown
Daniel
By: 'Sara Carter'
Sep 28,2023
0 people found
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Absolutely terrible - they put my house on the market without proper procedure leading me to incur large solicitor fees - and what do they say ' we will investigate your complaint within 28 days'. totally unacceptable and unprofessional. Avoid....
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By: vanessa
Nov 30, 2023
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Hi Sara, we sincerely apologise for any inconvenience caused and as you know we have been actively working to resolve the issues raised. We understand your frustration with the investigation timeline and assure you we're working diligently to address this promptly. Your feedback is crucial, and we're committed to improving our processes. Thank you for bringing this to our attention and we appreciate your patience and understanding. Kind Regards, Vanessa ...

“Fantastic service from start to finish. We ar......”

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Jul 12,2021
Minithumbup
Harriet
By: 'Steve Taylor'
Jul 12,2021
0 people found
this helpful
Fantastic service from start to finish. We are first time landlords and I have say we have been provided with outstanding quality by Dan and his team. We were kept updated at all stages with our dedicated move manager and genuinely felt looked after. Look ...
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By: Vanessa
Jul 20, 2021
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Hi Steve, lovely comments to receive regarding Dan and the team, they will be so pleased. Thank you so much for recommending them. Kind Regards, Vanessa - Marketing Director ...

“We are very glad,and satisfated ,Daniel thor......”

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Apr 12,2021
Minithumbup
Daniel
By: 'Mozao'
Apr 12,2021
0 people found
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We are very glad,and satisfated , Daniel thorne is excellent professional and very helpfull. Thank you very much for you attention, Regards...
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By: vanessa
Apr 20, 2021
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Hi Mozao, so pleased to hear that you found Dan to be professional and helpful and that you were happy and satisfied with the service you received. Kind Regards, Vanessa - Marketing Director ...

“After having tried a number of independent an......”

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Apr 12,2021
Minithumbup
Daniel
By: 'Rich'
Apr 12,2021
0 people found
this helpful
After having tried a number of independent and national estate agents we felt totally disillusioned by the promises made on the initial appointment that led to a complete lack of communication and any kind of productive relationship. That completely changed with Dan and the team ...
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By: Vanessa
Apr 20, 2021
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Hi Rich, wow thank you so much for such fantastic feedback on Dan, Sam and the team - they will be so delighted to hear that you have found their communication, care and attention to be superb and have helped the process of buying to be pretty much stress free! Kind Regards, Vanessa - Marketing Director ...

“Steve...”

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Jan 14,2021
Minithumbup
By: 'Steve'
Jan 14,2021
0 people found
this helpful
Hi,just recently moved with gatekeeper and Dan and the team could not have been any more helpful and informative,explained all the processes to me along the way.would highly recommend...
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By: Vanessa
Jan 21, 2021
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Hi Steve, thanks so much for leaving us a positive review and for highly recommending us. Dan and the team will be so pleased to hear that you have found them helpful and informative. Kind Regards, Vanessa - Marketing Director ...

“recently moved to a new area with the help of......”

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Oct 24,2020
Minithumbup
By: 'Lonely'
Oct 24,2020
0 people found
this helpful
recently moved to a new area with the help of gatekeepers property service ltd. very professional staff , very informative, polite and helpful. from start to moving in the staff helped and made things easier for me and my family. able to contact them and they ...
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By: vanessa
Nov 03, 2020
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Thank you so much for leaving such a positive review for us, I know that Dan, Asheley, Sam, and the whole team will be so pleased with your comments. It is great to hear that they have been polite, informative, and helpful with your move. Kind Regards, Vanessa - Marketing Director ...

“Great personable service, would recommend! ......”

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Sep 15,2020
Minithumbup
Daniel
By: 'David'
Sep 15,2020
0 people found
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Great personable service, would recommend! Dan and the team were great, he kept in constant contact throughout the process and made me feel like I had a personalised service rather than another house on there books. As a first time seller Dan explained the whole ...
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By: Vanessa
Nov 03, 2020
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Hi David, thanks so much for leaving such great comments about Dan and the team. I am so pleased that you felt that the service you had was personable and supported you through the whole process. Kind Regards, Vanessa - Marketing Director ...

“Did a good job of selling my house, kept well......”

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Aug 03,2020
Minithumbup
Daniel
By: 'David'
Aug 03,2020
0 people found
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Did a good job of selling my house, kept well informed throughout the whole process and got a good price in the end....
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By: Vanessa
Aug 28, 2020
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Hi David, many thanks for leaving us a 5 Star Review, so pleased that our communication was good and you were happy with the price achieved. Kind Regards, Vanessa - Marketing Director ...

“Sold my house recently through Gatekeeper. Sa......”

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Apr 23,2020
Minithumbup
Daniel
By: 'Chloe'
Apr 23,2020
0 people found
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Sold my house recently through Gatekeeper. Sam was brilliant with us at the valuation as it was the first time selling a house so we needed some hand holding! From there Dan was excellent at negotiating the deal for us and helping us every step ...
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By: Vanessa
Apr 30, 2020
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Hi Chloe, thanks so much for your kind words, Sam and Dan will be so pleased to hear that you would highly recommend them. Kind Regards, Vanessa - Marketing Director ...

“Great rental experience...”

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Feb 05,2020
Minithumbup
By: 'Pat'
Feb 05,2020
0 people found
this helpful
Just rented a property through gatekeeper and I have been thoroughly impressed.Everything was easy when sorting viewings to the application process and inventory.Always kept fully up to date.Thank you for a great rental experience...
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By: Vanessa
Feb 06, 2020
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Hi Patrick, brilliant to hear that you have been impressed with how easy the process has been to rent a property through Gatekeeper. Thanks so much for leaving a 5 Star Review for us. Kind Regards, Vanessa - Marketing Director ...

“Always receive excellent customer service and......”

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Feb 02,2020
Minithumbup
By: 'Miss'
Feb 02,2020
0 people found
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Always receive excellent customer service and communication. Completely takes the stress out of being a landlord. Would highly recommend ......
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By: Vanessa
Feb 06, 2020
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Dear Miss Howells, thank you so much for your kind comments, great to hear that we have taken the stress out of being a landlord and that you would recommend us! Kind Regards, Vanessa - Marketing Director ...

“It's all about the good communication...”

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Sep 26,2019
Minithumbup
By: 'Vanessa'
Sep 26,2019
0 people found
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It's all about the good communication for me, being kept up to date every step of the way by a personal telephone call then backed up with an email confirming what was said and agreed....
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By: Vanessa
Oct 15, 2019
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Hi Vanessa, great to hear that the team are on top of their communication with calls and emails to verify. Thank you so much for leaving such positive comments. Kind Regards, Vanessa - Marketing Director ...

“Fantastic...”

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May 09,2019
Minithumbup
By: 'Csaba'
May 09,2019
0 people found
this helpful
She's doing his work properly, she is the best for us we love your work is fantastic thank you...
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By: vanessa
May 21, 2019
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Hi Csaba, thank you so much for your lovely comments! We really appreciate it. Kind Regards, Vanessa - Marketing Director ...

“Brilliant service would highly recommend!...”

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Feb 23,2019
Minithumbup
Sam
By: 'Kalee'
Feb 23,2019
0 people found
this helpful
Gatekeeper and it's staff made it very easy for me and my partner, this house is our first and everything has been very straight forward. Any help that was needed was sorted by very helpful staff members and was dealt with straight away. I have ...
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Comment on agent fees
Reasonable, we were prepared to pay either way.
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By: vanessa
Mar 05, 2019
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Hi Kalee, so pleased that your first rental through Gatekeeper has been a straightforward experience, supported by helpful staff members and that you would recommend us! ...

“lucky landlord...”

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Dec 31,2018
Minithumbup
By: 'barry'
Dec 31,2018
0 people found
this helpful
as first time landlords we were unsure what the procedures were but had a meeting with phil kendall and he explained everything we wanted it fully managed so they have done everything that needed to be done and within two days we had a tenant ...
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Comment on agent fees
very good
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By: Vanessa
Jan 17, 2019
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Fantastic feedback to receive, many thanks for your kind comments. It is good to hear that Phil was clear and we were able to find a tenant quickly for you. Kind Regards, Vanessa - Marketing Director ...

“Tenant for letting property...”

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Dec 24,2018
Minithumbup
Sam
By: 'S'
Dec 24,2018
0 people found
this helpful
I use Gatekeeper's service to conduct viewings and source suitable tenants for 3 flats in North Swindon. As tenants tend to be fairly transient in this area it is important to have a reliable service to conduct viewings, vet prospects and communicate back to me. Gatekeeper ...
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Comment on agent fees
Very reasonable.
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By: Vanessa
Jan 17, 2019
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Great to hear that the team here at Gatekeeper are providing a reliable and consistent service with good communication for you. Many thanks for the positive feedback, it is much appreciated. Kind Regards, Vanessa - Marketing Director ...

“Impressed...”

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Nov 03,2018
Minithumbup
Mat
By: 'Happy'
Nov 03,2018
0 people found
this helpful
Gatekeeper manage our rental property for 3 years, they took care of all maintenance issues promptly and kept us informed all the way. Now we are living in another city and decided to sell our rental property. Gatekeeper marketed the property and it has sold within 6 ...
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Comment on agent fees
Fees are reasonable and in-line with the market.
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By: Vanessa
Jan 17, 2019
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So pleased to hear you have had such a great experience with Gatekeeper and that we have looked after you both from a rental and from a sales process point of view.Many thanks and good luck for the future, Kind Regards, Vanessa - Marketing Director ...

“customer care...”

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Oct 30,2018
Minithumbup
By: 'Graylin'
Oct 30,2018
0 people found
this helpful
I have found the property care team professional,friendly and helpful. They keep me very well informed and look after my best interest when dealing with any problems or outside agencies and always respond within any stated time frame....
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Comment on agent fees
Good
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By: Vanessa
Jan 17, 2019
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Wonderful feedback! Great to hear the property care team are professional, friendly and helpful and that they look after your best interests and respond in a timely manner. Many thanks for the 5 Star review, Kind Regards, Vanessa - Marketing Director ...

“House Move...”

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Sep 21,2018
Minithumbup
By: 'Fiona'
Sep 21,2018
1 people found
this helpful
We have recently used Gatekeeper for the 1st time to rent a property and have found all staff very friendly and professional from start to finish. Daniel showed us round the house we were interested in a couple of times and answered any queries we ...
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Comment on agent fees
I think the fees are fair.
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By: Vanessa
Jan 24, 2019
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Hi Fiona, thanks so much for the positive feedback, great to hear that Daniel and Sarah in particular have been good but also that you found all the staff to be friendly and professional. Kind Regards, Vanessa - Marketing Director ...

“Fantastic...”

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Aug 29,2018
Minithumbdown
Sarah
By: 'Mr'
Aug 29,2018
0 people found
this helpful
As a landlord, I am really happy so far. All property updates in time and with very important informations. Impartial advice to both tenant and landlord. My allocated staff used to be Kate Mittell now Sarah Evans. Both are great for me. Thank you very ...
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Comment on agent fees
I am happy with their current fees.
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By: Vanessa
Jan 24, 2019
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Great feedback, good to hear that the advice you receive is impartial with regular property updates to keep you informed. Many thanks for your review, Kind Regards, Vanessa - Marketing Director ...

“Excellent service...”

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Aug 11,2018
Minithumbup
Daniel
By: 'Chelsea'
Aug 11,2018
0 people found
this helpful
Me and my friend were looking for our first place together and these were our first viewings , Daniel knew that and didn't take advantage of that , he told us the pros and cons of each place and wanted to help us find the right place , ...
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By: Vanessa
Aug 16, 2018
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Hi Chelsea, thanks so much for leaving such great feedback for Daniel, it's great to hear that he looked after you so well. Kind Regards, Vanessa - Marketing Director ...

“Landlord & Seller...”

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Jul 13,2018
Minithumbup
By: 'Steve'
Jul 13,2018
0 people found
this helpful
I have been a customer of Gatekeeper for many years now. Through my time I have sold a property and now I am Landlord. The dealings I have had with the team have been very efficient and detailed on all occasions. The online landlord account ...
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Comment on agent fees
Excellent
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By: Vanessa
Jan 24, 2019
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Thanks so much for the 5 Star Review! Great to hear our online Landlord account is easy to use and gives a good summary of your property finances. Also that the team have been efficient and detailed in their service. Kind Regards, Vanessa - Marketing Director ...

“Polight staff and swift response...”

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Jul 12,2018
Minithumbup
Sarah
By: 'Randolph'
Jul 12,2018
0 people found
this helpful
Sarah and the whole Swindon team has been very supportive and has made my move to Swindon fairly easier as I've had no problems at the accommodation. When ever I have needed help they have responded swiftly and have been very reliable...
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Comment on agent fees
Fair pricing
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By: Vanessa
Jul 17, 2018
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Thanks so much for the 5 Star Review, it's great to hear that Sarah and the team have supported you through your move to Swindon and that they have been quick to respond and reliable. Kind Regards, Vanessa - Marketing Director ...

“Property inspection...”

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Jul 03,2018
Minithumbup
Sarah
By: 'Gemma'
Jul 03,2018
0 people found
this helpful
Sarah is friendly and approachable. She responds to any emails efficiently ensuring that any queries are answered and resolved quickly....
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By: Vanessa
Jul 10, 2018
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Hi Gemma, thanks so much for leaving a positive review. I am so pleased that you have found Sarah to be friendly, approachable and also efficient in dealing with your enquiries. Kind Regards, Vanessa - Marketing Director ...

“Selling with Gatekeeeper...”

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Jun 14,2018
Minithumbup
By: 'Martin'
Jun 14,2018
0 people found
this helpful
I found Gatekeeper though an online search as their reviews were amongst the best out there. The initial valuation of my property was very detailed and the email confirmation of the discussion was very quick to summarise the details. I gave them the green light ...
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Comment on agent fees
Excellent in the current market
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“Just rented our first home...”

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May 28,2018
Minithumbup
By: 'Lucy'
May 28,2018
0 people found
this helpful
My partner & I have just rented our first home together through Gatekeeper and I am very happy with the service I received. As neither of us had done it before we were a bit green but they held our hand through it all. Excited to ...
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Comment on agent fees
Good
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“Vacating Tenant...”

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May 21,2018
Minithumbup
By: 'Robert'
May 21,2018
0 people found
this helpful
I have just moved out of a property that I rented for 2 and a half years. Only moving on as now moving in with my partner. The care team were excellent and always answered any questions I had. They did a great job at getting ...
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Comment on agent fees
No problem at all. Very clear and reasonable
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“Viewing & Application...”

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May 18,2018
Minithumbup
By: 'David'
May 18,2018
0 people found
this helpful
I have rented a property through the Swindon Team. I had an evening viewing with Dan and completed the on-line application the next day which was very simple and easy. I then was looked after by Sarah in the central team who did the rest ...
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Comment on agent fees
Reasonable
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“Landlord Abroad!...”

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May 18,2018
Minithumbup
By: 'Nicki'
May 18,2018
0 people found
this helpful
As a Landlord that lives abroad I rely on both the local sales team and the central office to be my eyes and ears keeping an eye on my investment. Everything runs smoothly a majority of the time and I can use my online account ...
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Comment on agent fees
I shopped around when I went with them and they were the best value I could find
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“Tenancy RenewedBusy but tenancy renewed OK...”

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May 18,2018
Minithumbup
By: 'Hughie'
May 18,2018
0 people found
this helpful
My tenancy has just been renewed for the 3rd time and I am very happy with the process. All done on-line very simple and easy for me and my partner to do. Don't have to go in to offices or print and post paperwork which ...
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Comment on agent fees
No issues with them
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Gatekeeper Property Services Ltd, Swindon SN1 3BU



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