“The initial move to the property through Alan and Harvey (......”
1 Star Review
Aug 03,2012
By:
'Deepika'
Aug 03,2012
Branch: London, 658 High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 658 High Road
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
The initial move to the property through Alan and Harvey (Leytonestone branch) was ok.However we are having problems with the property manager Sezin Kok with getting the necessary work done in the flat. The scheduled appointments got cancelled due to the workmen suddenly deciding to go on a 'holiday' for a week. When this was reported Sezin was not at all apologetic for the inconvenience caused as I had taken a day off work. When we requested that the work was important to us as we had guests over the weekend we were given a rude reply saying 'we are not here to accommodate your guests'. Well definitely we are not expecting them to accommodate our guests but we are paying for a service and when that does not happen we expect that the matter be dealt with in a professional way rather than be rude to the customers. The manger who was involved decided to be a mute spectator! Well if this is the attitude of the staff then we would not consider Allan and Harvey for our next move or even recommend them to a friend!
What agent could do to change your mind?
The initial move to the property through Alan and Harvey (Leytonestone branch) was ok.However we are having problems with the property manager Sezin Kok with getting the necessary work done in the flat. The scheduled appointments got cancelled due to the workmen suddenly deciding to go on a 'holiday' for a week. When this was reported Sezin was not at all apologetic for the inconvenience caused as I had taken a day off work. When we requested that the work was important to us as we had guests over the weekend we were given a rude reply saying 'we are not here to accommodate your guests'. Well definitely we are not expecting them to accommodate our guests but we are paying for a service and when that does not happen we expect that the matter be dealt with in a professional way rather than be rude to the customers. The manger who was involved decided to be a mute spectator! Well if this is the attitude of the staff then we would not consider Allan and Harvey for our next move or even recommend them to a friend!
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes