I have been letting a 2 bedroom flat from the letting people since august 31st 2011, and can say that my experience is that they do not value their tennants in the slightest.
Reporting issues has to be done by e-mail, not much of a problem, but they do not respond to you in any form to advise of any repairs for at least a week, then its by text message.
There are fees everywhere. I\'ve just been hit with an \'Inventory checkout administration fee of £112.50!!!!!! I phoned to question them about how they could justify such a charge and they couldn\'t give me a straight answer.
All in all I would not recommend the letting people to anyone.