98% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
May 09,2018
May 09,2018
5
people found
this helpful
this helpful
I'd like to be writing a positive review, but sadly not. The house transaction went smoothly but I can't reward Lauren for this. Within the whole process I barely had any communication from her. I did receive a call suggesting I needed to move within a week of her call & if I didn't both the seller of my new house, and the buyer of my current house were pulling out. This was completely incorrect - thanks for the added stress!
Other poor communications included not advising what paperwork needed to be left at the house and was quite rude about it. For confirmation the paperwork had been handed in to the solicitor 8 weeks before.
I offered Lauren feedback on email but she never contacted me for it.
The cost for Scrivens was more than our solicitors (Tracey Bailiss), and in all honesty we relied on Tracey and the estate agents of the house we were buying to keep us up to date.
Having previously used Scrivens I was hoping to get a helpful service but on this occasion we were hugely let down. I wouldn't and haven't recommended them.
It was disappointing that they weren't interested in my feedback but I guess customer service for some at the branch isn't important.
Other poor communications included not advising what paperwork needed to be left at the house and was quite rude about it. For confirmation the paperwork had been handed in to the solicitor 8 weeks before.
I offered Lauren feedback on email but she never contacted me for it.
The cost for Scrivens was more than our solicitors (Tracey Bailiss), and in all honesty we relied on Tracey and the estate agents of the house we were buying to keep us up to date.
Having previously used Scrivens I was hoping to get a helpful service but on this occasion we were hugely let down. I wouldn't and haven't recommended them.
It was disappointing that they weren't interested in my feedback but I guess customer service for some at the branch isn't important.
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Opening Hours
Address
Scrivins & Co
98 Castle Street
Hinckley
Leicestershire
LE10 1DD
01455890480
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £86,500 | £585,000 |
| Lettings | 92% | 94% | £395 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 7 | 1 | 124 | 6 | 76 | 2 | 4 | 4 |
Areas covered
- LE10
- CV13
- LE9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Jun 16,2023
Jun 16,2023
0
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I cannot express what an outstanding service I received from Scrivins Sales and Lettings, my property had been on the market with a competitor of theirs since Jan 23’, once it had came off with them it took no less than 48 hours for Scrivins to arrange ...
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May 16,2023
May 16,2023
0
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Scrivins and Co have been brilliant in helping me lease my property from start to finish. They were very prompt in preparing the listing and arranging viewings of my property - it was off the market within one week!! I have moved to Australia and ...
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Jan 26,2023
Jan 26,2023
0
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Working with Scrivens has been bliss! The communication has been exceptional. We are still in the process but they give us much confidence moving forwards. We would highly recommend this company and I will be using them in the future if needed....
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Feb 14,2022
Feb 14,2022
0
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I have let a property from scrivins for around 4 months and honestly have nothing but compliments for their team.
I needed a quick turn around getting into the property, they were fast, friendly and offered guidance on what needed to be done.
Around 2 weeks ago ...
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Sep 23,2022
Sep 23,2022
0
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We recently used Scrivens to sell our house and received a fantastic service. We didnt have the smoothest of house moves however the staff at scrivens really went above and beyond to help us. We would recommend to others and use their services again....
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Oct 20,2024
Oct 20,2024
0
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Being a first-time buyer, it was lovely to deal with Lydia at Scrivins. She explained everything throughout the process, was super helpful and would always respond to our questions. I would highly recommend anyone thinking of selling or buying to use the team at Scrivins (...
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Aug 20,2024
Aug 20,2024
0
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My husband and I wish to convey our thanks to Scrivins and Co.
Becky and team were amazing in achieving a smooth completion to buy our new home.
We have always found their negotiating skills and personal service are exceptional which is why we have ...
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Aug 08,2024
Aug 08,2024
0
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Lydia and all the team at Scrivins &Co have provided a great service throughout the sale of my mum's house. Brilliant communication from start to finish. Very efficient and professional, I would highly recommend Scrivins & Co....
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Mar 06,2024
Mar 06,2024
0
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Scrivins & Co have recently sold my Father’s home and the service was excellent. The listing was professionally made and we soon started to get lots of interest, quickly leading to an offer. They kept us informed throughout the whole process and helped make a ...
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Feb 06,2024
Feb 06,2024
0
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I have recently sold my house through Scrivens and found Alisha to be very professional, knowledgeable and helpful, she was also lovely to deal with and answered all my many questions very promptly, I can highly recommend....
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Feb 28, 2024
Thankyou very much, we really appreciate your recommendation. Feb 01,2024
Feb 01,2024
0
people found
this helpful
this helpful
Alisha was great at keeping us updated and chasing the progress of our purchase. Whether there was no news, good news or bad news - we were kept in the loop as promised! Thanks, Alisha!...
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Feb 28, 2024
Lovely thankyou Elle! Jan 15,2024
Jan 15,2024
0
people found
this helpful
this helpful
Scrivins have been great in the process of selling my first home, from Will, Alisha, Lydia and Becky they kept me updated throughout, worked with me on the sale price, advertising and negotiating. They offer competitive rates and always got back to me quickly with ...
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Feb 28, 2024
No problem Jon, thankyou for your lovely review of our team! Jan 12,2024
Jan 12,2024
0
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Great communication regarding our recent property purchase via Scrivins. The Staff were polite, friendly and professional...
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Feb 28, 2024
We really appreciate your review, thankyou Julie! Jan 11,2024
Jan 11,2024
0
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We purchased a house through Scrivins. This was not a local move as we were moving from out of area. We were disappointed that when dealing with Alisha and she was on annual leave there was not 'out of office' automatic email sent out therefore ...
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Feb 28, 2024
Thankyou for taking the time to leave us a review Lucy. Our staff will usually an out of office on their emails if they are on annual leave so if this was missed on this occasion we do apologise. Jan 10,2024
Jan 10,2024
0
people found
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Scrivens in Hinckley were very good when we recently sold a property with them. The sales team especially Alisha and Lydia communicated really well with us throughout the whole process and were very accessible at all times.
The service was exceptional....
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Feb 28, 2024
Thankyou Suzanne. We are pleased that you found our sales team to be exceptional. Your review is much appreciated. Jan 08,2024
Jan 08,2024
0
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Alisha was a delight and a credit to the company. I felt well informed of progress and timelines throughout. I'd highly recommend her! Thanks for everything...
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Feb 28, 2024
Thankyou Samantha, that's much appreciated! Nov 23,2023
Nov 23,2023
0
people found
this helpful
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Fantastic estate agent,efficient, great communication and work hard on your behalf when it comes to negotiation of buying a property. Would highly recommend. I couldn't have got my property without the support of this estate agent and very happy with my outcome....
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Mar 06, 2024
Thankyou Michelle, we really appreciate your kind words and were so happy we could help! Nov 21,2023
Nov 21,2023
0
people found
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Great service from the team, especially Alisha,very organised and efficient. Very knowledgeable and are clearly experienced in the industry. Definitely the best estate agents we've ever come into contact with. Thanks!...
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Feb 28, 2024
Thankyou Anish. . All of our staff are qualified property experts with lots of experience selling property locally. Great to work with you on this sale. Nov 17,2023
Nov 17,2023
0
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Extremely helpful and professional through out. I would recommend Scrivens for their attention to detail and consistent oversight of each stage of the process....
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Feb 28, 2024
Thankyou very much for your kind recommendation. Nov 17,2023
Nov 17,2023
0
people found
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Outstanding experience selling our house with Scrvins & Co. We have dealt with Alisha who has been nothing but helpful and accommodating with our needs and always gets back to us quickly! Would recommend to anyone selling their house to use Scrivins & Co....
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Feb 28, 2024
We really appreciate your kind review, it was great working with you. Nov 07,2023
Nov 07,2023
0
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Fantastic service, we were kept informed at all times, would use again....
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Feb 28, 2024
Thankyou for the 5 stars! Nov 01,2023
Nov 01,2023
0
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Highly recommended
Very friendly & professional.
Everything was explained & house on market very quickly,...
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Feb 28, 2024
Thankyou Linda. We aim to have our properties on the market within 48 hours! Oct 04,2023
Oct 04,2023
0
people found
this helpful
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I have used Scrinvins and Company to get my first home in UK. They are really professional team and always helpful. Thanks to their sales team, they are on top of the things and always respond in timely manner and all the questions raised were ...
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Feb 28, 2024
Thankyou Satish, it was great working with you! Sep 27,2023
Sep 27,2023
0
people found
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Many thanks to Becky and all the staff at the Hinckley branch for acheiving a sale for our flat in three weeks from offer to completion. I was very pleased with the level of local market knowledge, organisation and communication throughout and would not hesitate ...
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Sep 26,2023
Sep 26,2023
0
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When we found our dreamed home, staff at Scrivins & Co were always there to help us though the whole purchase process.
As a customed we are very pleased and would recommend people to use them!!!...
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Aug 25,2023
Aug 25,2023
0
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It’s been 20 years since last selling a house and things have moved on . Now it’s all on line which is better to filter what you’re looking for and to know what’s out there. Scrivens was very on the ball with this ...
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Aug 15,2023
Aug 15,2023
0
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Alisha Ellis has been a pleasure to deal with she is professional ,efficient,and has offered a 5star service,constantly chasing the buyers solicitor,we has a family are endebted ,and would highly endorse scrivens....
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Jul 31,2023
Jul 31,2023
0
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I was hugely disappointed with the lack of empathy when trying to sell my home. Was told from the off it was 'tired...
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Feb 28, 2024
We are sorry to hear that you felt our service wasn't up to our expected levels Karen. The survey and feedback did reflect the condition of the property and we are pleased that the property sale has now completed. Jul 07,2023
Jul 07,2023
0
people found
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I used Scrivins to sell my house recently and could not recommend them enough, from the initial appointment with Becky right through to completion, every interaction was friendly and helpful. It’s always an added bonus when you accept an offer in under 24 hours but ...
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May 25,2023
May 25,2023
0
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Have been amazing throughout the whole process. We are first time buyers and had a lot of issues with other parties involved in the purchase however Alisha Ellis and Lydia York were happy to help the whole way through and kept us up to date ...
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Becky
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Lydia
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Jamie
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Tina
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a comprehensive complaints procedure. In the first instance complaints should be put in writing to [email protected] for the attention of Rebecca Scrivins.
Last updated at 3:35 PM 22/12/2020 by Rebecca Scrivins
Best Estate Agent in Hinckley 
Thankyou for taking the time to provide us with a review. We are very sorry that you found our service to be disappointing on this occasion.
I did attempt to resolve the situation with my email dated 18th of January. However as there is still an outstanding issue I would certainly be very keen to look into this further for you. Please contact me at your earliest convenience to discuss in more detail either by email or by telephone 01455 890480.
I look forward to hearing from you in order that we can come to a satisfactory conclusion.
Best Regards, Rebecca (Office Manager)