Jacob Fox
Canary Wharf, London, E1W
4/5, 43 reviews
81% recommended
50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction



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“I was interested to rent 1 bedroom flat for a period ......”

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Jul 31,2012
Minithumbdown
Rennie
By: 'student123'
Jul 31,2012
5 people found
this helpful
I was interested to rent 1 bedroom flat for a period of 5 weeks during Olympic Games for my parents. I started my search of property in the beginning of May 2012.

In reply to my request, I was contacted by Rennie Sanger, property Advisor at Jacob Fox. They had a property available and I came to their office to discuss details.

The details of the property:
Flat 709, Indescon Court, South Quay, London.
For the price:

Rent: £580.00pw

Bills: £7.50 per day

Security deposit: £1500 flat rate

Booking fee £150.00

I was not allowed to view the property. I was told I am short period tenant and can not view the property. Rennie asked me to transfer half of the rent in order to hold the property. Since I am full time student, I had no money to pay half rent in advance, I asked him to allow me to transfer £1000 in order to hold the property. I was in constant pressure that the price is great for an Olympic period and if I do not transfer money immediately, the property will be taken by others.

I had some doubts about the agency so I asked Rennie to show me some documents of company registration at least since I could not find the name of the Estate Agent in Companies House registration list. Rennie did not know company registration number and said he will ask his manager and come back to me later with details. Instead he showed me some magazines with their logo and assured I should not worry about legitimacy of their company. I believed him. For the reference, I have never received ay information about their registration since then.

Scared, that I may lose the property, I transferred £1000. Only then was emailed with confirmation, not a contract. I asked Rennie for a contract and Rennie explained that confirmation is a contract itself and I should not worry. The confirmation stated the following notes:

-Acceptance of your reservation fee does not imply a tenancy.
-If you cancel you will incur a £1000 administration fee. This is non-refundable under any circumstances.
-All deposit monies are to be paid in the form of credit/debit card or cash - the balance must be settled within 5 working days after the offer is accepted.
-All tenant application forms (including references) to be fi lled in online within 24 hours.
-There is an administration charge of £1000 should you fail the referencing criteria or fail to supply any information required by our referencing department.
-In any circumstances where the £400 Reservation Fee is refundable, we will require a maximum of 10 working days to refund the money.

I called Rennie immediately that I am not happy with the listed notes since I was not told about these notes when I was at office. He assured that these notes do not apply to me since I am a short-term tenant and these notes apply to long term tenants only and they have only 1 confirmation form that is why I was emailed with this paper.

I called my bank to cancel the payment but it was too late to cancel. Bank registers every call and if needed I am sure it is possible to find out my call.

I called Rennie again and asked him to cancel everything and return me money back. He assured again that everything is ok and asked me not to worry. I believed him and followed the instructions for payments.

When I completed all the transactions (deposit, rent, bills and fees) it became unsure for my parents to come to London. I called Rennie to ask if it is too late to cancel since my parents may not come. He said it was too late. I asked him to inform me if there is anyone interested in the flat. He said he won't find anyone since there is not much time left. I asked him not to search for someone specifically but if happens that someone needs a flat he can contact me and we may arrange something. He agreed and insisted it won't be possible. Later that day I received a call from Rennie. He suggested that he can refund me £2000 in stead of £4812.5 paid by me and he can find somebody else to move in. I refused the offer. He asked me why I am not accepting the offer. I said the money I have paid is far bigger than the amount he is offering and I rather keep the flat and my parent still may come. He asked what amount I am willing to get back. I said that I want all my money back that is £4812.5. H said it won't be possible. And he asked the question again. Out of blue I said that I may accept 80-90% but not £2000 only and I still would prefer to get all my money back. Rennie said that it won't be possible. I asked him to forget everything and keep everything as it is.

The dates of tenancy were 11 July-14 August (5 weeks).

On 9th of July I emailed Rennie asking to confirm if the flat is ready to move in on 11th of July and how to collect keys. Rennie did not answer my email but called me later that day. He said I cannot move in to the flat since it has been rented to somebody else. It was shocked by this news! That's where the real nightmare started for me. There were 2 days left before the occupancy and I was given options:

Option 1: Take the flat from the 11th July - 19th July and we will refund 90% of the rent back.

Option 2: 90% refund of the rent and no stay in the apartment.

Option 3: Take the £910pw Pan Peninsula property I sent you details for in a previous email for the whole duration ( 11th July ¢â‚¬â€œ 15th August 2012) at the same price as Indescon.

Option 1: did not work because I needed flat for 5 weeks starting from 11th July.
Option 3: the alternative flat was studio size that is not I was interested for.

I had no choice but take the Option 3.

I emailed Rennie on 10th of July:

Sent: 10 July 2012 15:06
To: [email protected]
Subject: RE: D709 INDESCON COURT
Dear Rennie,

I would like to accept you offer of returning 90% of the rental cost which I calculate to be returned to me £4552.5.



And received an answer:

From: [email protected]
CC: [email protected]
Subject: RE: D709 INDESCON COURT
Date: Tue, 10 Jul 2012 15:12:45 +0100

Dear Dora,
I have passed this onto the accounts team who will make the necessary refund arrangements.

I have emailed accounts department of Jacob Fox several times, they have ignored all my emails.

Today is 23rd of July 2012. I received from Jacob Fox only £4346.25 that came from Group 23 Ltd:

Transfer of £1500 on 18th of July,

Transfer of £2846.25 on 20th of July, 2012


I am still short £466.25

I have checked the Group 23 Ltd in Companies House register and it shows that the company is dissolved. I also can find the company (Real Estate) neither in the Property Ombudsman nor in the Ombudsman Services: Property.


This situation caused me not only lost of £466.25, but great stress and worry. For some people £466.25 means nothing but for the foreign full time student like me £466.25 is fortune.
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Opening Hours
Address

Jacob Fox
29th Floor, One Canada Square
Canary Wharf,London
Greater London
E1W 3HH
0207 100 5070

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 0% 33% £1,300 £2,166
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 2 18 4 4 0 6 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Apr 21,2017
Minithumbdown
Nicola
By: 'Daisy'
Apr 21,2017
1 people found
this helpful
Pure con artists. Once they took the deposit and we moved in we never heard from them again, despite numerous emails and trying to call. Their office does not exist ! Their Companies House records show they wound up the company then recreated in a new ...
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By: Another Victim
Jun 08, 2018
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“Simple con artists. Stole deposit. When confronted, they promised to ......”

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Apr 05,2017
Minithumbdown
Nicola
By: 'Wrong'
Apr 05,2017
1 people found
this helpful
Simple con artists. Stole deposit. When confronted, they promised to pay.Then disappeared without paying. Big mistake. Companies House shows Jacob Fox Properties is close to winding up. I am on their case, and not just with lawyers!...
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“ImRe : flat 10 , 254 Broad walk place I am been absolutly ripped ......”

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Nov 12,2016
Minithumbdown
By: 'Avoid'
Nov 12,2016
4 people found
this helpful
ImRe : flat 10 , 254 Broad walk place I am been absolutly ripped off by Jacobs* Rent above flat from them last year and moved out on 14 october 2016 and since then they are not answering my calls, have left 10 msg on their answering machine and no one got ...
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“Sonny Sanger and Shaidul of Jacob Fox are owing the ......”

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Oct 10,2016
Minithumbdown
Sonny
By: 'Joe'
Oct 10,2016
2 people found
this helpful
Sonny Sanger and Shaidul of Jacob Fox are owing the deposit of about GBP2500 of my tenant, Cisse Anta and they refused to refund her after the tenancy and clearance from the Landlord. They have to be called to order...
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Comment on agent fees
Not straight
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“We sold our apartment through Jacob Fox and followed their ......”

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Oct 03,2015
Minithumbup
Dominic
By: 'Kerren'
Oct 03,2015
0 people found
this helpful
We sold our apartment through Jacob Fox and followed their suggest selling price and had a full asking price offer within 12 days of going to market. Dominic ensured the team looked after our sale and kept us fully informed. We were running to a really ...
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Comment on agent fees
Comparable to service, in line with the competition, a real personal and warm experiance in comparison to other high street agents i have used in the past.
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“I purchased a property through Jacob Fox this year, all ......”

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Sep 14,2015
Minithumbup
By: 'Sujit'
Sep 14,2015
1 people found
this helpful
I purchased a property through Jacob Fox this year, all went through smoothly and would use them again. Thanks a lot to the team....
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“First time customer and greatly appreciated the amazingly fast turnaround- ......”

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May 09,2014
Minithumbup
Nicola
By: 'Elena'
May 09,2014
2 people found
this helpful
First time customer and greatly appreciated the amazingly fast turnaround- great service and so knowledgeable, a very professional staff; I can tell you they really pay attention to exactly what you're looking for, they have great properties with great value for the money and they ...
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“Property was let and is managed by Jacob fox, proffesional ......”

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Apr 29,2014
Minithumbup
By: 'David'
Apr 29,2014
0 people found
this helpful
Property was let and is managed by Jacob fox, proffesional and pleasant experience, good referenced city tenants, competitive fees, hassle free. Pleasure doing business....
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“Good service, good communication, pleased with the sale price and ......”

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Apr 24,2014
Minithumbup
By: 'Aldgate'
Apr 24,2014
0 people found
this helpful
Good service, good communication, pleased with the sale price and fee! Would use again...
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“I recently let my property in Limehouse through Jacob Fox ......”

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Apr 10,2014
Minithumbup
By: 'praz'
Apr 10,2014
1 people found
this helpful
I recently let my property in Limehouse through Jacob Fox estate agents 10 months ago. Initial thoughts were to give the company an opportunity to let one of my properties. After successfully doing so, 10 months later i have no regrets transferring my portfolio over. Rent is ...
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“Rennie was extremly helpful, meeting us and showing us around 2 ......”

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Apr 09,2014
Minithumbup
Rennie
By: 'Linda'
Apr 09,2014
2 people found
this helpful
Rennie was extremly helpful, meeting us and showing us around 2 properties. The flat that my daughter and her friend took was really conveniently situated and just what they were looking for. He was efficient with sorting out the references and helpful when we had a ...
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“The guys at Jacob Fox were helping us when we ......”

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Apr 06,2014
Minithumbup
By: 'Ann-Marie'
Apr 06,2014
3 people found
this helpful
The guys at Jacob Fox were helping us when we were looking for an apartment to rent. We was let down by other large high street agents last minute leaving us in a very stressful situation. Based on the service we received from the lettings ...
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“We rented a flat in Wapping from Jacob Fox. All ......”

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Apr 02,2014
Minithumbup
By: 'Jozsef'
Apr 02,2014
3 people found
this helpful
We rented a flat in Wapping from Jacob Fox. All the agents had a positive way of responding to our needs as tenants, ensuring we and the property are looked after in a timely, friendly manner. At each step the service has been excellent. Since ...
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“I like many perspective sellers signed up with the "big ......”

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Mar 21,2014
Minithumbup
Shaidul
By: 'Brian'
Mar 21,2014
5 people found
this helpful
I like many perspective sellers signed up with the "big brand" agents before stumbling upon Jacob Fox on a recommendation. My expectations were therefore fairly low and honestly I expected to sell through one of the big name agents. The reality was that Jacob Fox ...
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“The staff are quite friendly. I stayed for 5 months, almost ......”

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Feb 17,2014
Minithumbup
By: 'Michael'
Feb 17,2014
2 people found
this helpful
The staff are quite friendly. I stayed for 5 months, almost trouble free. Since it was a short-term renting, there were no formal printed contract. Rent has to be paid upfront....
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“I've had an excellent experience with Jacob Fox and, more ......”

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Jan 06,2014
Minithumbup
Rennie
By: 'Pedro'
Jan 06,2014
4 people found
this helpful
I've had an excellent experience with Jacob Fox and, more importantly, with the agent Rennie Sanger. Rennie was always kind and very responsive regarding the queries I had - before, during and after the tenancy period. Information given was always clear and precise. Issues were ...
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By: Jacob Fox Admin
Jan 06, 2014
View all comments (1)
Dear Pedro, Thank you for your review. I'm very pleased to hear you were satisfied with the service Rennie and the Jacob Fox team provided you with. I'll be sure to pass on your kind words to Rennie about his individual service too. We wish you a very happy new year and all the best in the future! ...

“The viewing of the flat was arranged very quickly and ......”

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Dec 20,2013
Minithumbup
Rennie
By: 'Jowita'
Dec 20,2013
2 people found
this helpful
The viewing of the flat was arranged very quickly and without a hassle. Agent was there on time. Ever since we have moved in, the process of paperwork was smooth. Rennie has responded to every issue we have had via email very quickly and dealt ...
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By: Jacob Fox Admin
Jan 06, 2014
View all comments (1)
Dear Jowita, Thank you for your review. I'm pleased to hear you had a smooth moving in process and we were responsive to issues during your tenancy. We will pass on your kind words about Rennie's service. All the best! Jacob Fox Admin ...

“Very professional service. Found a tenant for my flat in ......”

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Dec 12,2013
Minithumbup
By: 'Michelle'
Dec 12,2013
2 people found
this helpful
Very professional service. Found a tenant for my flat in one day! Friendly staff and quick response. overall service quality is high....
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By: Rennie
Dec 17, 2013
View all comments (1)
Thank you Michelle, it was a pleasure. I know the Odyssey development very well, so although I had not viewed the property myself, I described the apartment and it's facilities to clients I already had registered and they secured the property just 15 minutes after our first meet (at the valuation)! Wishing you a Merry Christmas and a Happy New Year! ...

“Sonny is the rudest man I have ever spoke to ......”

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Dec 10,2013
Minithumbdown
Sonny
By: 'Sonny'
Dec 10,2013
1 people found
this helpful
Sonny is the rudest man I have ever spoke to in my life. He has a serious attitude problem and even resulted in swearing at me and calling me all sorts. I would rather go to foxtons than assosiate with this man and that is ...
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What agent could do to change your mind?
DO NOT USE THIS AGENT. COMPLETE RIP OFF MERCHANTS AND SONNY SANGER IS THE MOST DISGUSTING MAN I HAVE EVER MET. THE LANGUAGE HE USES I WOULD NOT USE ON MY WORST ENEMY
Attached Filesnbsp;
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By: Sonny
Dec 11, 2013
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I'm confident that the person writing this review is a competitor, I have never sworn at a client before, the fact that the person that is supposed to have to written the review is also 'Sonny Sanger' rings alarm bells. ...

“The process of taking the tenancy was hassle free which ......”

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Dec 06,2013
Minithumbup
Rennie
By: 'D.'
Dec 06,2013
2 people found
this helpful
The process of taking the tenancy was hassle free which was a big help due to work commitments. A tenancy handover document would have been useful to explain use of appliances and to familiarise with the building....
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By: Jacob Fox Admin
Dec 17, 2013
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Hi D.Wood, I'm glad to hear Rennie was able to provide you a hassle free service. At Jacob Fox we appreciate our clients have busy lifestyles and work commitments, so we pride ourselves in being pro-active and flexible to ensure a smooth moving in process. Most developments will offer a user manual in the apartment and if not we are a phone call away and are more than happy to order a replacement for you. Thanks ...

“All the process was well leaded by the agent. His ......”

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Nov 29,2013
Minithumbup
Rennie
By: 'Rennie'
Nov 29,2013
2 people found
this helpful
All the process was well leaded by the agent. His availability was total and always with a pragmatic approach about all possible options. Very flexible considering that I was not in UK at the moment we were discussing all terms. Very helpful even after I ...
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By: Rennie
Dec 02, 2013
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I imagine this is Nuno, I think you typed my name as username too. Never mind though. Thank you for your kind words and I hope you enjoy your stay at Ontario Tower. All the best! ...

“Rennie was very professional and very quick in all form ......”

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Nov 12,2013
Minithumbup
Rennie
By: 'Bren'
Nov 12,2013
6 people found
this helpful
Rennie was very professional and very quick in all form s of correspondence either by phone or email. An appointment to view the property was prompt and hassle free and we were shown the property abd guided through the amenities available. An overall helpful and ...
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By: Jacob Fox Admin
Dec 17, 2013
View all comments (1)
Dear Bren, thank you for taking time to leave a review. I'm happy to hear Rennie provided you with a good letting experience and was quick to respond to any queries. I'll be sure to pass on this positive feedback to Rennie. Wishing you all the best, Jacob Fox Team ...

“I would like to recommend jacob fox agancy to anyone ......”

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Nov 03,2013
Minithumbup
Rennie
By: 'Zuzanna'
Nov 03,2013
6 people found
this helpful
I would like to recommend jacob fox agancy to anyone looking for a property. It was a pleasure to deal with them, especially with the agent Rennie Sanger. He was very helpful on every stage of renting the property, responded to my queries very quickly ...
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By: Jacob Fox Admin
Dec 17, 2013
View all comments (1)
Dear Zuzanna, Thank you for taking time to leave a review. Rennie is one of our senior property consultants, therefore it is no surprise he had a pragmatic approach to any issues that may have arisen. It's always great to here positive reviews about our staff, it means we are doing a good job at training and retaining the best to offer an excellent service to our clients. We wish you all the best in your new home. Jacob Fox Team ...

“I used Jacob Fox to sell my property in Ability ......”

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Oct 31,2013
Minithumbup
By: 'Dmitry'
Oct 31,2013
6 people found
this helpful
I used Jacob Fox to sell my property in Ability Place, E14. The sale was completed in 6 weeks to a cash buyer at market price. They contacted the solicitors for both parties and kept me informed of the progress. I am happy with the service ...
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By: Jacob Fox Admin
Jan 07, 2014
View all comments (1)
Thank you for your review Dmitry. We are glad we could help you achieve the price you wanted and within a time frame you were happy with. All the best! ...

“A good service from Sonny and the team at Jacob ......”

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Oct 31,2013
Minithumbup
Sonny
By: 'Purchaser'
Oct 31,2013
6 people found
this helpful
A good service from Sonny and the team at Jacob Fox. They managed to keep both sides together ithrough a tricky, time sensitive purchase and were always professional and easy to deal with....
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“Excellent service provided by Rennie and the Jacob Fox team. ......”

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Oct 29,2013
Minithumbup
Rennie
By: 'Priyanka'
Oct 29,2013
5 people found
this helpful
Excellent service provided by Rennie and the Jacob Fox team. I have rented two properties with this agency over the course of 3 years. It has been a hassle free process on both occasions. Rennie is very good at his job and is extremely knowledgeable about ...
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“Didnt know much about the Canary Wharf area but Michael ......”

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Sep 16,2013
Minithumbup
Michael
By: 'Samantha'
Sep 16,2013
6 people found
this helpful
Didnt know much about the Canary Wharf area but Michael was so helpful and informative. We were supposed to see three flats but the first one was perfect we saw we had to take it!. Good work! Would reccomend to anyone ;)...
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By: Jacob Fox Admin
Jan 06, 2014
View all comments (1)
Samantha and Chris, we appreciate your review. We understand our clients are not always knowledgeable about the area, so we try and be as helpful and informative as possible, whether it is explaining commuting distances or advising on social life, we always have the answer. All the best! ...

“Excellent service provided by Rennie. He went out his way ......”

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Sep 13,2013
Minithumbup
Rennie
By: 'Aman'
Sep 13,2013
5 people found
this helpful
Excellent service provided by Rennie. He went out his way to find me the perfect property with no problems. highly recommended. Thanks Rennie!...
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“After having trouble with previous agents, who promise me the ......”

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Sep 05,2013
Minithumbup
By: 'Nicholas'
Sep 05,2013
5 people found
this helpful
After having trouble with previous agents, who promise me the world before I instruct them, promises such as a professional tenant, someone who can move in immediately etc etc, I soon realised it was a lot of hot air. As soon as I instructed agencies, ...
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“Excellent provider of service.Rennie is currently responsible for the ......”

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Aug 21,2013
Minithumbup
Rennie
By: 'Quincy'
Aug 21,2013
6 people found
this helpful
Excellent provider of service. Rennie is currently responsible for the management of my property. He is extremely professional and is a natural at organisation and management. My tenants are very happy with his service and so I am. He is never difficult to get in ...
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