100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
May 05,2018
May 05,2018
16
people found
this helpful
this helpful
Moving house is deeply transformative. The ground gives way beneath your feet as you close down one section of your life and open up another, terminating not just utilities, contracts and relationships, but also habits, memories and life strategy. The tenant is vulnerable They need a roof over themselves. There is urgency, there is uncertainty. It's often a case of out of the frying pan, into the fire, especially at the bottom of the housing pyramid.
Stags charged me £216 to endure their background checks, the same as 18 months before with another agency. I comitted, and paid for everyone else's suspicion of me to be assuaged once again.
After this was cleared, they charged me £42 to register the deposit with a scheme. This means I was charged £42 for some fund manager to enjoy my entire deposit for the length of my stay. All of this is announced as being standard for the industry. No interest on my deposit was mentioned, and even this, from the Tenency Deposit Scheme advisory themselves:
âTDS is funded by the membership subscriptions and deposit protection charges that lettings agents and landlords pay. TDS makes no charge for protecting the deposit.â
But you thought you may as well pass it on to me anyway. F**k you. Maybe you thought we weren't paying attention.
âStags. Protecting Your Businessâ it says on the headed paper. That says a lot.
âOur reputation is your guarantee.â Your reputation is s**t.
But the addendum which really showed the nature of what we're dealing with, was the cat tax. A two page, photocopied bully letter which outlines the measures they will take if your cat is a cat. For this you are charged a non-refundable £90.
So I bought it. I paid their sleight of hand rip-off tax. Now that I've bought it, I'm going to tell everyone about it. This is not a service. This is a raid.
It is the proof positive of a cruel temperament, to impose tolls on those who need to find that most basic of necessities, a safe place to be. This is pure opportunistic financial gain, expressed with a veneer of law and service, but taking vast, bloody bites out of vulnerable parties.
Stags Lettings charged me a total of £348 in fees, for one person to enter a one bedroom flat in rural Somerset. They charged the Landlady £465 in addition. Therefore Stags profited £813 for doing what a simple computer program could do.
This is not central London, we are not millionaires. Where did the cat tax go? It has gone to fund some crook's bulls**t aspirational Range Rover lifestyle. Each tenancy involves a vicious kind of legal tyranny, executed in the moments of a transaction between landlord and tenant, the agency as a parasitical opportunist, attaching itself to the deal, using suspicion, doubt and distrust to play the grift on both sides.
Stags, and others, usurp the authority of both landlord and tenant, by creating a triangle relationship where they usurp control. Easily-led landlords fall for it, and that is used as fuel to ambush the next mark. Landlords do not even check to see how much the agency is ripping off their tenants. With our sleeping consent, the agent has turned us into the servants.
It's not like we don't notice, having our pockets rummaged through by the school bully. A toll road, created of their own design and legitimised by suits and paperwork. The spirit of it is theft, coercion, and greed. Everyone who passes through is subject to being fleeced in this way. Lettings agents have been studying the tricks of their lawyer cousins, and adopted the same techniques of getting rich quick.
It would take a person earning £8.75 per hour a full 40 hour working week to equal the charges levied by Stags on the tenant alone. The inequity of this is staggering.
So you start your tenancy under the shadowy heartbreak of a heist. You got had, you got fleeced⦠move on, they urge, take the hit, there's nothing you can do about it. It's standard for the industry. Everyone's charging fees, it's fine. Shut up and move on.
Gaslighting is a term used when controlling, coercive behaviour is employed to cover up abuse. Lots of people use it. Lots of 'prodfessionals'. It's a sales technique.
The gig is up. You have been busted. You got caught bullying the other kids in the playground. In my 25 years as a therapist, I have come accross several narcissistic psychopaths. Their excuse for manipulating and using people is invariably that if the recipient didn't want to be treated like that, they would say so, but until they say so, it's fine to continue with the agenda of exploitation. What you do is not worth the money you charge. You are not trustworthy.
You are not trustworthy. And yet no opportunity was given for me to inspect your ethical barometers. None whatsoever. I wouldn't trust you any further than I could throw you. Quit your job, do something useful for humanity.
And yet there is hope. Instead of enforcing ludicrous financial tolls on passers by, perhaps Staggs lettings agents might turn around to their paymasters and ask âWHY?â Have a voice. Have a backbone. Each push toward tyrannical rip-off is making the world a crappier place. You know it's a scam. You know it, and yet you set your alarm each morning and set out to impose a load more fees so your boss gets a villa in Tuscany. Work hard, play hard and all that crap. Turn the bullshit machine and get money, all at the expense of the person on the very bottom.
After this, a voluntary payback of tenants' fees would absolve some of the insult. Yes, you'd have to convince your boss that it was the right thing to do. Perhaps the gamblers in you would prefer to have a long, drawn-out PPI scenario where more sharks come to feed on the carcasses of the sharks who were there before. Either way, say goodbye to the Range Rover.
We're fed up. We're fed up of the feeding frenzy, the 'business as usual' apprach to organised grifting. This is not exchange, this is punching your clients in the teeth and stealing their resources so you can have them instead. Well, this client has nothing left to lose, and that's a danger for you. F**k you.
And this is the world which you will leave to your children. A world of more competition, lower ethics, greater inequality. You've swallowed the lie and given it to them; they will not thank you for it. All over the world there is deperation; the forests are being felled, the oceans are being poisoned, the human species is pushing an agenda of destruction on the planet. And here you are, floating in a privileged pool, stuffing your pockets before anyone notices. Well, you've been noticed. By us all. Feed off me no longer.
Purposeful, intentional insertion of distrust between landlord and tenant for the purpose of financial gain by agencies is being glossed over as procedural. In addition to this, there are tricks which the industry uses in order to ensure your compliance. These include faux surprise when someone questions the scam, and an assurance that you are the first to complain. This is a very mean trick. It speaks of narcissism, compulsive lying and erratic defence. âThere's someone else who really wants it, you'll have to move fastâ, they say, as the photocopier churns out another £90 punch in the nuts or ovaries.
It's like shooting fish in a barrel for agents. There are more houses needed than there are available, so they continue to knowingly push sub-standard accommodation, looking to turn a trick from a desperate tenant. By adding your signature to tyranny such as this, you are bound by law. It's a trap. It's a tax, it's the same sh*t the robber barons were doing in the middle ages, the exact same crap, over and over again.
The world will not magically become a lovely place by usury, theft or selfish coercion. You're actually going to have to change. You're going to need to extend kindness and compassion, not panic and punishment. What is this pressure, this agonised terror which runs in the blood of lettings agents? You may be addicted to anxiety, but it's not appreciated here. You are being used as canon fodder in the front lines by tyrants. In all four cases of lettings agency misery I have experienced in as many weeks, the front line agents were always women. The men were in charge further up the pyramid. Think about that, ladies. You're being used by aggressive pricks and their Mercedes dreams.
Keep away from me. In no uncertain terms. I always dig out parasites. With this statement, know that the moment has come, and this is where we start to say no. Send back my £348 and that will be a start.
And here, from the government website, is the state of your industry and the true feeling from the tenants you abuse with fees. It's amazing you need to actually be told this. No wonder you've been ramping up the cowardly shake-downs of late:
The draft Tenant Fees Bill will:
âCreate a civil offence with a fine of £5,000 for an initial breach of the ban on letting agent fees and creating a criminal offence where a person has been fined or convicted of the same offence within the last 5 years. Civil penalties of up to £30,000 can be issued as an alternative to prosecution.â
âMore than 9 out of 10 tenants who responded to the government consultation backed the action to ban letting agent fees, with 7 out of 10 of them saying these fees affected their ability to move into a new property.â
This places some degree of suspicipon on your 5* reviews from other 'tenants' here, don't you think? Lies are easy to spot, especially from people we already know are untrustworthy. For any tenants reading this, current or prospective, find your voice. Become difficult. Say no.
I am absolutely livid with the treatment I have had from all lettings agents. It may be that you need to end up homeless in order to feel the real squeeze of what you have done, and what you continue to do daily.
So let's just wish you the most perfect thing that anyone can wish for anyone:
May you get what you're giving. Threefold.
(You have been charged £696 for this review).
Stags charged me £216 to endure their background checks, the same as 18 months before with another agency. I comitted, and paid for everyone else's suspicion of me to be assuaged once again.
After this was cleared, they charged me £42 to register the deposit with a scheme. This means I was charged £42 for some fund manager to enjoy my entire deposit for the length of my stay. All of this is announced as being standard for the industry. No interest on my deposit was mentioned, and even this, from the Tenency Deposit Scheme advisory themselves:
âTDS is funded by the membership subscriptions and deposit protection charges that lettings agents and landlords pay. TDS makes no charge for protecting the deposit.â
But you thought you may as well pass it on to me anyway. F**k you. Maybe you thought we weren't paying attention.
âStags. Protecting Your Businessâ it says on the headed paper. That says a lot.
âOur reputation is your guarantee.â Your reputation is s**t.
But the addendum which really showed the nature of what we're dealing with, was the cat tax. A two page, photocopied bully letter which outlines the measures they will take if your cat is a cat. For this you are charged a non-refundable £90.
So I bought it. I paid their sleight of hand rip-off tax. Now that I've bought it, I'm going to tell everyone about it. This is not a service. This is a raid.
It is the proof positive of a cruel temperament, to impose tolls on those who need to find that most basic of necessities, a safe place to be. This is pure opportunistic financial gain, expressed with a veneer of law and service, but taking vast, bloody bites out of vulnerable parties.
Stags Lettings charged me a total of £348 in fees, for one person to enter a one bedroom flat in rural Somerset. They charged the Landlady £465 in addition. Therefore Stags profited £813 for doing what a simple computer program could do.
This is not central London, we are not millionaires. Where did the cat tax go? It has gone to fund some crook's bulls**t aspirational Range Rover lifestyle. Each tenancy involves a vicious kind of legal tyranny, executed in the moments of a transaction between landlord and tenant, the agency as a parasitical opportunist, attaching itself to the deal, using suspicion, doubt and distrust to play the grift on both sides.
Stags, and others, usurp the authority of both landlord and tenant, by creating a triangle relationship where they usurp control. Easily-led landlords fall for it, and that is used as fuel to ambush the next mark. Landlords do not even check to see how much the agency is ripping off their tenants. With our sleeping consent, the agent has turned us into the servants.
It's not like we don't notice, having our pockets rummaged through by the school bully. A toll road, created of their own design and legitimised by suits and paperwork. The spirit of it is theft, coercion, and greed. Everyone who passes through is subject to being fleeced in this way. Lettings agents have been studying the tricks of their lawyer cousins, and adopted the same techniques of getting rich quick.
It would take a person earning £8.75 per hour a full 40 hour working week to equal the charges levied by Stags on the tenant alone. The inequity of this is staggering.
So you start your tenancy under the shadowy heartbreak of a heist. You got had, you got fleeced⦠move on, they urge, take the hit, there's nothing you can do about it. It's standard for the industry. Everyone's charging fees, it's fine. Shut up and move on.
Gaslighting is a term used when controlling, coercive behaviour is employed to cover up abuse. Lots of people use it. Lots of 'prodfessionals'. It's a sales technique.
The gig is up. You have been busted. You got caught bullying the other kids in the playground. In my 25 years as a therapist, I have come accross several narcissistic psychopaths. Their excuse for manipulating and using people is invariably that if the recipient didn't want to be treated like that, they would say so, but until they say so, it's fine to continue with the agenda of exploitation. What you do is not worth the money you charge. You are not trustworthy.
You are not trustworthy. And yet no opportunity was given for me to inspect your ethical barometers. None whatsoever. I wouldn't trust you any further than I could throw you. Quit your job, do something useful for humanity.
And yet there is hope. Instead of enforcing ludicrous financial tolls on passers by, perhaps Staggs lettings agents might turn around to their paymasters and ask âWHY?â Have a voice. Have a backbone. Each push toward tyrannical rip-off is making the world a crappier place. You know it's a scam. You know it, and yet you set your alarm each morning and set out to impose a load more fees so your boss gets a villa in Tuscany. Work hard, play hard and all that crap. Turn the bullshit machine and get money, all at the expense of the person on the very bottom.
After this, a voluntary payback of tenants' fees would absolve some of the insult. Yes, you'd have to convince your boss that it was the right thing to do. Perhaps the gamblers in you would prefer to have a long, drawn-out PPI scenario where more sharks come to feed on the carcasses of the sharks who were there before. Either way, say goodbye to the Range Rover.
We're fed up. We're fed up of the feeding frenzy, the 'business as usual' apprach to organised grifting. This is not exchange, this is punching your clients in the teeth and stealing their resources so you can have them instead. Well, this client has nothing left to lose, and that's a danger for you. F**k you.
And this is the world which you will leave to your children. A world of more competition, lower ethics, greater inequality. You've swallowed the lie and given it to them; they will not thank you for it. All over the world there is deperation; the forests are being felled, the oceans are being poisoned, the human species is pushing an agenda of destruction on the planet. And here you are, floating in a privileged pool, stuffing your pockets before anyone notices. Well, you've been noticed. By us all. Feed off me no longer.
Purposeful, intentional insertion of distrust between landlord and tenant for the purpose of financial gain by agencies is being glossed over as procedural. In addition to this, there are tricks which the industry uses in order to ensure your compliance. These include faux surprise when someone questions the scam, and an assurance that you are the first to complain. This is a very mean trick. It speaks of narcissism, compulsive lying and erratic defence. âThere's someone else who really wants it, you'll have to move fastâ, they say, as the photocopier churns out another £90 punch in the nuts or ovaries.
It's like shooting fish in a barrel for agents. There are more houses needed than there are available, so they continue to knowingly push sub-standard accommodation, looking to turn a trick from a desperate tenant. By adding your signature to tyranny such as this, you are bound by law. It's a trap. It's a tax, it's the same sh*t the robber barons were doing in the middle ages, the exact same crap, over and over again.
The world will not magically become a lovely place by usury, theft or selfish coercion. You're actually going to have to change. You're going to need to extend kindness and compassion, not panic and punishment. What is this pressure, this agonised terror which runs in the blood of lettings agents? You may be addicted to anxiety, but it's not appreciated here. You are being used as canon fodder in the front lines by tyrants. In all four cases of lettings agency misery I have experienced in as many weeks, the front line agents were always women. The men were in charge further up the pyramid. Think about that, ladies. You're being used by aggressive pricks and their Mercedes dreams.
Keep away from me. In no uncertain terms. I always dig out parasites. With this statement, know that the moment has come, and this is where we start to say no. Send back my £348 and that will be a start.
And here, from the government website, is the state of your industry and the true feeling from the tenants you abuse with fees. It's amazing you need to actually be told this. No wonder you've been ramping up the cowardly shake-downs of late:
The draft Tenant Fees Bill will:
âCreate a civil offence with a fine of £5,000 for an initial breach of the ban on letting agent fees and creating a criminal offence where a person has been fined or convicted of the same offence within the last 5 years. Civil penalties of up to £30,000 can be issued as an alternative to prosecution.â
âMore than 9 out of 10 tenants who responded to the government consultation backed the action to ban letting agent fees, with 7 out of 10 of them saying these fees affected their ability to move into a new property.â
This places some degree of suspicipon on your 5* reviews from other 'tenants' here, don't you think? Lies are easy to spot, especially from people we already know are untrustworthy. For any tenants reading this, current or prospective, find your voice. Become difficult. Say no.
I am absolutely livid with the treatment I have had from all lettings agents. It may be that you need to end up homeless in order to feel the real squeeze of what you have done, and what you continue to do daily.
So let's just wish you the most perfect thing that anyone can wish for anyone:
May you get what you're giving. Threefold.
(You have been charged £696 for this review).
Comment on agent fees
Crooked, opportunistic, vicious.
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Opening Hours
Address
Stags
30 Boutport Street
Barnstaple
Devon
EX31 1RP
01237 322833
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £110,000 | £5,900,000 |
| Lettings | 100% | 89% | £675 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 1 | 34 | 1 | 10 | 0 | 1 | 0 |
Areas covered
- EX31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 02,2024
Sep 02,2024
0
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Stags have been professional, knowledgeable and supportive over the past few months. The staff have guided us through the process of selling our property. The office staff have been happy to answer any questions over the phone or via emails. A special mention must go ...
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Aug 24,2024
Aug 24,2024
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Stags Barnstaple team have been great from us first being shown a property , which we are now exchanged on 😄 first Lee then Dave who both showed us around and once the buying process was underway Lynne Knight has been brilliant at taking our calls, getting ...
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Jun 27,2024
Jun 27,2024
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From start to finish, We have had the best experience with Stags. Both Lynne and Lee have been brilliant throughout the process. Knowledgable, professional and friendly and incredibly efficient, thank you....
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May 28,2024
May 28,2024
0
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I cannot speak highly enough of the Barnstaple branch of Stags and, in particular, Simon Forman.
Simon helped us initially with a valuation for probate.
From there he helped us find the best course of action in marketing the property.
If it weren't for Simon's ...
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Mar 13,2024
Mar 13,2024
0
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Professional and efficient. Jasper has matched my property and Tennant perfectly. I have been very happy with the chosen Tennant having been in my property for 18 months now . Stags have always answered my queries in a timely and helpful manner....
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Dec 11,2023
Dec 11,2023
0
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Professional & tenacious in achieving a sale, in difficult marketing times with protracted complex conveyancing...
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Oct 04,2023
Oct 04,2023
0
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I have had the most helpful, supportive and understanding team working on the sale of my property. All members that I spoke with at Stags Barnstaple were on the ball, arranging appointments for viewings, communicating between the buyers and myself, kept up to date during ...
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Mar 30,2023
Mar 30,2023
0
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The team in Barnstaple have been fantastic to work with; available to answer our queries, supportive and professional every step of the way. We very much appreciate Lynne and Luke's input on our move who have made the whole process seamless and efficient....
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Feb 07,2023
Feb 07,2023
0
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The Stags team are brilliant, we went through some pretty tough months but Stags staff helped us throughout every stage with a positive attitude and professionalism marketing a dual property. From day one our thanks go out to Lee and Will for all there advice ...
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Dec 20,2022
Dec 20,2022
0
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I was very pleased with the way Stag's dealt with the sale of my property, friendly and very professional and
Always kept me informed....
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Dec 12,2022
Dec 12,2022
0
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Our experience of buying our house was made particularly enjoyable due to the outstanding efforts of Lee Trevellick, from the Barnstaple branch.
Lee is very knowledgeable about the area, we got the sense that he has huge affection for this part of the world and ...
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Nov 17,2022
Nov 17,2022
0
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Exceptional every step of the way. The team - Simon, Nick, Lee and Lynne were incredibly polite, professional, patient and human throughout. Would highly recommend. They give estate agents a good name!...
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Aug 17,2022
Aug 17,2022
0
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We would like to thank Lee and his team at Stags. They were professional and caring team. I work from home so viewings had to be at certain times due to the nature of my job I couldn't have people looking around whilst working. They ...
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Mar 22,2022
Mar 22,2022
1
people found
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Excellent service. Very pleased with efficient, professional service allied to the appreciated personal touch and prompt information updating. Could not ask for more....
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Oct 17,2021
Oct 17,2021
1
people found
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Stags recently sold our house, and Will & Sam were a delight from start to finish. They were professional, discreet & offered good sensible advice. They understood our property, and marketed it in just the right way. We were very happy with their service & would highly recommend ...
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Oct 08,2021
Oct 08,2021
1
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The team at Stags Barnstaple have been very helpful during the whole process of the sale of our property. At all times we have been kept informed, adviced, listened to, respected and guided. I would highly recommend Stags Team Barnstaple....
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Apr 07,2021
Apr 07,2021
0
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Grateful to the team at Stags for all their efforts these past months. I had used the Barnstaple team previously and did not even consider another agent this time around. Stags know the area and specifics to localities so well. Simon gave fantastic advise from ...
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Apr 01,2021
Apr 01,2021
1
people found
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We were buyers on this transaction, so not Stags clients, but they were absolutely excellent from the start of our property search to exchange of contracts, and if I would not hesitate to recommend them to anyone buying or selling in the West Country.
The ...
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Mar 05,2021
Mar 05,2021
1
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Very professional, friendly and helpful. Especially pleased with the service we received from Lynne after we had a buyer, who guided us through the process and liased between us. Genuinely very happy, thank you....
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Feb 14,2021
Feb 14,2021
0
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We have been very satisfied with the service from Stags. We were happy with the asking price they proposed and which they achieved, be it at a time when the market is very buoyant. They have a two tier fee structure depending on the price ...
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“Professional, friendly, reliable and trustworthy estate agents through ups and downs...”
Jan 27,2021
Jan 27,2021
1
people found
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We've only got praise for Stags throughout our a rather torturous 12 months of selling and buying a house. Sam, Lynne and Archie with whom we've had regular contact have always been professional, upbeat, full of positive suggestions, realistic about expectations, and have honestly kept us ...
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Jan 13,2021
Jan 13,2021
0
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Sold our lovely home of 20 years through Stags and the service was excellent from beginning to end. Thanks very much...
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Dec 17,2020
Dec 17,2020
1
people found
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We were so well looked after by the Stags Barnstaple team. They really understood our property and the unusual market this year in Devon. They helped us through a less than straight forward sale by giving good, friendly advice and by always being available when ...
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Nov 28,2020
Nov 28,2020
2
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I bought a property through Stags Barnstaple and have nothing but the utmost praise for the agency. All the agents were always ready to help with any query I threw at them. High praise to them all. Very professional and friendly....
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Oct 24,2020
Oct 24,2020
0
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Stags have gone above and beyond our initial expectations when instructing them as our agent to sell our home. The communication from start to finish has been great, but most of all we have been very impressed with how professional they are. Having looked around ...
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Sep 02,2020
Sep 02,2020
1
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Everyone I dealt with was extremely efficient, helpful and friendly. Thank you all very much for your time and help....
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Jun 20,2020
Jun 20,2020
0
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Moving house is stressful but the staff at Stags Barnstaple made the process easier. Their professionalism and knowledge gave us confidence that we would get the outcome that we wanted. Nothing was too much trouble and their level of communication was exactly what we wanted. ...
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Mar 03,2020
Mar 03,2020
0
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We have sold our house and holiday home through Stags.
The team I dealt with of Simon, Will and Lynne were the most professional, helpful and knowledgeable estate agents we have ever used. You will get the best service possible, even down to minute detail ...
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Jan 13,2020
Jan 13,2020
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We are grateful to Stags for sticking with us through many setbacks in our four-year journey to move home. We found their staff both agreeable and professional through numerous frustrations and we were pleased, in the end, not only to have sold through Stags but ...
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Dec 06,2019
Dec 06,2019
2
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I bought a property from Stags this Autumn. They provided a brilliant service throughout the six-month process. We were given continual help and support by agents Lee and Lynne. They were highly professional from start to finish and it was a pleasure working with them. ...
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Lynne
(25)
Lee
(14)
Luke
(13)
Simon
(9)
Will
(8)
Yvonne
(4)
Jenna
(4)
Sue
(1)
Becky
(0)
Vendor Fees
1.75% plus VATLandlord Fees
12.5% plus VATTenant Fees
Permitted payments Last updated at 21/05/2024, 11:45 AM by Simon FormanComplaints Procedure
Our complaints procedure can be found on our website.
Last updated at 10:45 AM 21/05/2024 by Simon Forman
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Having said that, we feel that many of your points are a criticism of the lettings industry in general, rather than of the particular service Stags offered to you in this instance.
Stags' charges are a reflection of the service we offer and we work hard to match the right tenants with the right properties. It is important to our landlord clients that we find them tenants who will treat their property with respect and who are financially able to pay the rent. This involves a good deal of research and is a serious responsibility. The wrong tenant can cause a landlord a great deal of expense and inconvenience.
We also work hard for our tenants to ensure that they find a home which is safe and to the right standard, that their deposit is kept safely and returned fairly and that everything from the gas certificates to the interior décor is of the required standard.
On the subject of your cat, there is undoubtedly potential for extra cost and damage when pets are introduced to a property and that has to be factored in accordingly.
We are sorry that you found the moving process stressful and we wish you well in your new home.