Admittedly some of the employees were polite and patient to deal with but most were extremely rude and impatient. This company is not at all flexible or helpful, instead they try and charge/fine people as much as they think they can get away with.
The company deals with too many students and does not consider individual circumstances, and they are not even open on a saturday. Really helpful for speaking to them about trying to get items fixed/deposit back!!
From the other students I know who have used this estate agents they seem to try and charge tenants for damage/unfair cleaning when moving out regardless of the actual state of the property probably because they think they can get away with it when dealing with students.
I would not recommend this agency to others, and will not be using it again for finding a student property.
What agent could do to change your mind?
The agent could have been helpful when asking questions and given some fair leighway when it comes to dealing with customers.