Aug 01,2012
By: 'Miss Austen'
Aug 01,2012
7 people found
this helpful
The initial search period is ok, if all smiles and done with little respect or efficiency. Once you sign, it\'s obvious these people have no idea how to run a business, much less treat people like decent human beings. Every time we would call or write an email stating the things that frequently broke down in our apartment, we were largely met with indifference and/or complaisance. Alisa Ardini\'s okay, once you get her attention, but incapable of action without first having read your request in email form. This experience is only partly due to the staff though - because the biggest moron I\'ve ever met was definitely the landlord. Not only did he have no idea where anything in his own property was, but the whole thing was poorly designed - the bedrooms completely exposed to the elements, with little to no insulation, while each of the bathrooms seemed to have ventilation created to breed fungi along with chronically breaking lights. As well as tiles which are both hideous and impossible to clean. All this could be forgiven if he actually appeared to give a flying f*** when we tried to look after his investment, and then were forced to give everything short of a stool stample before being permitted to sign. That, and the staff let in a stranger to our apartment today even though I expressly prohibited it.
What agent could do to change your mind?
They could have: - Given a flying fuck about the people with whom they\'re dealing - actually known something about the apartment they were showing - been flexible and courteous to the people paying them the past year when we both wanted to renew, and then wanting to be selective about the people they\'re parading through our rooms - If selectivity is not an option, a modicum of sensitivity to the fact that having any half-interested jackass looking for an apartment in London is suddenly permitted to go through our bedrooms without so much as an id check is not uncalled for; actually, it\'s absolutely necessary.
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Aug 06, 2012
Miss Austen,
I am sorry that you have needed to complain, we work hard at customer service and want you to be happy with the service received. Please provide your property details so matters can be looked into urgently. Again my apologies.

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Black Katz

69 Parkway Camden Town, London
Greater London

020 7284 3111

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Branch - Camden West Central Office, London, NW1