The first thing Ian did right was value our property correctly. We didn\'t choose Williams and Donovan initially (but wish we had have done) perhaps because the other agents flattered our property with higher valuations. We went on the market with a couple of agents before coming to Ian. What a marked difference we saw from the Williams and Donovan team when comparing them to the other agents we used! These guys are total professionals. As soon as we joined them we had a lift in the number of people who came to see the property. For each and every viewing, we received good quality feedback. On occassion, when the viewers could not be contacted, Williams and Donovan would still be on the phone to us to let us know that they are still trying to get in touch with the viewers. So every step of the way, we were assured that they were doing all they could.
When we eventually gained the all-important offer and the process was handed over to the solicitors, Williams and Donovan were still part of the process to keep us informed and help ease the process along. We were unfortunate enough to get caught up in the HSBC mortgage problems in 2012 which prolonged the final sale process considerably. However, Williams and Donovan maintained their proactive role in bringing the case to a successful conclusion, keeping the lines of communication open between buyer, seller and solicitors. I would not have wanted any other agent involved during this quite stressful time. I would thoroughly recommend this agent to any friend selling their home.