1) information given regarding the property before renting was incorrect.
2)didnt return promised call backs and had to chase.
3)when checking the property before i signed the lease they hadnt checked to see if landlird had rectified issues that had been ongoing for sometime previously and did the checks the mirning i was miving in so had to wait in office! Why not do this the day before?
4) tenant agreement had to be printed out as landlord was referred to as a mr when actually a mrs
5)stated had two front door keys and two entrance keys when actually was one and three
6)they supose to have kept a set at office for repairs but hadnt so delayed the installment of the fire/smoke alarm and inconvienence me by getting key cut to give to maintenance guy- no apology
7)not set standing order/ or sent form so having to chase this
8)didnt check if all relevant information left regarding appliances
9)generally customer service lacking and not very professional poor service for the tenant
What agent could do to change your mind?
Prepared documents day before rather than keeping new tenants waiting hour when they are on a schedule. Ensured correct information verbally given and information pack correct. Take ownership of individual tenants. Return promised call backs, apologise and show empathy - simple things that do not cost anything. Be professional ensuring documents with names etc are correctly spelt. Give good service polit professional tenants are paying for this!