Jul 31,2012
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By:
Jul 31,2012
86 people found
this helpful
the agents were not able to answer simple questions both times. they should recommend to landlords to refurbish properties before renting. They often show the property to more than one prospective tenant at one time which doesnt allow much chance for the tenant to view.
They have their own inventory clerk who they claim is independant who coincidentally works from the same main office of the parent company thamesview estates.
their basic lease is not fair to the tenant with various dubious clauses requiring the tenant to pay for as much cleaning as the landlord wants.
avoid renting from these people if you can.
What agent could do to change your mind?
be more tenant focused rather than landlord. checks to ensure property is suitable for tenants should be made by the agent also. letting a property for an 18 month lease when it hasnt been refurbished just before the tenant moves in is not going to make a satisfied client.
Was this helpful? Yes
By: Louise
Aug 09, 2012
Hello,

I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you.

I will look forward to hearing from you.

Louise

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Dexters

1 Sheen Road Richmond
Greater London
TW9 1AD

020 82889988

Opening hours