When our previous letting agent ceased trading suddenly and without warning, it was a great relief to find such a wonderful replacement. Rob Allen could not have been more helpful and supportive to us at what was a rather worrying time. He put in place necessary maintenance work, which had been neglected under our previous agents, even before a new contract could be signed by our tenants. He would not accept any payment for this work and was only too happy to help.. As we live abroad, it was wonderful also to have our e-mails answered immediately. Our tenants are also extremely happy with Allen Heritage so we would be more than happy to recommend the firm to any new landlords or tenants.