Jordan & Halstead
Chester, CH1
3.1/5, 25 reviews
52% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction



Property Features

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“Amazing Customer Experience...”

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Apr 27,2018
Minithumbup
By: 'AshleyEd'
Apr 27,2018
0 people found
this helpful
We had a really good experience with this letting agency, all the reviews say bad things but we had nothing but a great experience with them!
Georgia was friendly and kind and couldn't do more to help us. It was our first time renting and she was very patient making sure to explain everything to us as we went along. When we felt like we was constantly asking questions she put our minds at ease and answered everything. I would highly recommend this letting agency, don't let the bad reviews put you off! I also just want to thank Georgia for the amazing experience we had and for all the help she gave us!
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Opening Hours
Address

Jordan & Halstead
19 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 321080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £236,000 £236,000
Lettings 67% 59% £347 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 7 8 2 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings
Latest Properties

No Properties

“For reasons outside of their control, the sal......”

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Jan 18,2022
Minithumbup
By: 'Ian Christopher Cade'
Jan 18,2022
1 people found
this helpful
For reasons outside of their control, the sales process was very protracted but Jordans persevered and eventually got it over the line. Guy was particularly determined to not lose the sale and worked hard to get it done. Thanks...
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“For various external reasons the sale of my p......”

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Mar 31,2021
Minithumbup
By: 'Mrs'
Mar 31,2021
1 people found
this helpful
For various external reasons the sale of my property was a protracted affair, but Guy and the team in Chester did everything and more to ensure that the sale finally went through. At all times they remained positive and focused and kept the lines of ...
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“Nice and clean Appartment, every thing new, s......”

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Feb 20,2021
Minithumbup
By: 'Fazeel'
Feb 20,2021
1 people found
this helpful
Nice and clean Appartment, every thing new, staff cooperative it's cctv, nice bin system, I will suggest one thing about car park it's should be there...
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“It is awasem proprtey organisation quick serv......”

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Feb 20,2021
Minithumbup
By: 'Fazeel'
Feb 20,2021
0 people found
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It is awasem proprtey organisation quick service all work paperless online no need to wait list no need to Que all work with experience...
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“I'm just writing to what excellant customer s......”

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Feb 07,2021
Minithumbdown
By: 'Nicholas'
Feb 07,2021
0 people found
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I'm just writing to what excellant customer service Katy provided in my move to brook Lane. She made the whole move seem painless and kept me up to date with everything. thanks...
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“Excellent customer service with Katy and her ......”

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Jan 05,2021
Minithumbup
By: 'Gem'
Jan 05,2021
0 people found
this helpful
Excellent customer service with Katy and her team. Very fast process, made the moving process much better! Would recommend to use...
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“Fabulous!...”

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Dec 11,2020
Minithumbup
By: 'Moira'
Dec 11,2020
0 people found
this helpful
Fabulous! We switched to Jordan & Halstead after we were left disappointed with another agent. Thrilled to say the team leaped to our rescue and found us a new tenant within the week. Special shout out to Katy and Cameron who went above and beyond to ...
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“First time renting It is the first time that......”

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Jul 01,2020
Minithumbup
By: 'Josephine'
Jul 01,2020
0 people found
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First time renting It is the first time that I have ever moved out of my parents home so I was naturally not to sure on what I needed to do or how to go about renting my first little home...Katy has been amazing ...
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“I was forced to leave the house...”

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Oct 25,2019
Minithumbdown
By: 'Phuong'
Oct 25,2019
0 people found
this helpful
Terrible service, I have to say. I am a student studying in University of Huddersfield. I rented a flat in Kingfisher House through JH national from 03/01/2019 to 27/12/2019. In 06/08/2019, there was a problem with the safety condition of Kingfisher House that every tenant was force to ...
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“Will mess you about to try and get you in a more expensive property!...”

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Jul 08,2019
Minithumbdown
By: 'Amelia'
Jul 08,2019
0 people found
this helpful
I booked through Jordan & Halstead to view a property today - I sent the link off rightmove for the property I wanted to view (a semi detached 2 bed). Got through confirmation with the house number. Arrived at site, nobody appeared, called several times and finally ...
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“Disgraceful service...”

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Aug 13,2018
Minithumbdown
By: 'J'
Aug 13,2018
0 people found
this helpful
Last year I rented a flat through Jordan and halstead, one of the worst decisions I've ever made! They charge an absolute fortune for 'application fees' 'referencing fees', when I was the one who was being bombarded with calls/emails from referencing agencies questioning me ...
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“Professional and efficient service...”

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Jun 28,2018
Minithumbup
By: 'Mr'
Jun 28,2018
0 people found
this helpful
I have a number of properties I let out so when it comes to choosing an agent I look for a company which I can have confidence in to handle every aspect of the journey, with minimal rental void periods. Hayley and Her team achieve ...
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Comment on agent fees
Fees are fair in return for the fantastic service provided. Yes, there is always a cheaper option but you get what you pay for.
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“Good Communication....”

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Jun 05,2018
Minithumbup
By: 'Sarah'
Jun 05,2018
0 people found
this helpful
We are renting a property through Jordan & Halstead on a short term basis. Any problems that have arose, such as the electric oven needing a new thermostat and a small problem with boiler have been dealt with swiftly. I have also had to extend our ...
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“Fantastic Service...”

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May 15,2018
Minithumbup
By: 'ClaireB'
May 15,2018
0 people found
this helpful
From the 1st enquiry I made about renting out my property I have dealt with professional and efficient staff members. The valuation was booked at a time that suited my working hours and the agent came prepared and was extremely knowledgeable about the local area. ...
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Comment on agent fees
Not the cheapest but nowhere near the most expensive however we are getting a much better service than we've had in the past using other agents
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“Amazing Customer Experience...”

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Apr 27,2018
Minithumbup
By: 'AshleyEd'
Apr 27,2018
0 people found
this helpful
We had a really good experience with this letting agency, all the reviews say bad things but we had nothing but a great experience with them! Georgia was friendly and kind and couldn't do more to help us. It was our first time renting and ...
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“Difficult to get them to anwser the phone. You have ......”

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Aug 18,2017
Minithumbdown
By: 'L'
Aug 18,2017
2 people found
this helpful
Difficult to get them to anwser the phone. You have to be persistent and harass them to be dealt with. You may leave a mobile number for them to return you call but I can guarantee they won't call. Very uninterested in their customers, their ...
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Comment on agent fees
Wouldn't take my deposit as only 'George' could do that. However no calls returned to take the despot until it was too late.
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“What a rude and disrespectful man. Speaks to people in ......”

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Apr 21,2017
Minithumbdown
By: 'Peed'
Apr 21,2017
0 people found
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What a rude and disrespectful man. Speaks to people in such a derogatory way and won't take any responsibility for any issues that arise in a flat that you are paying them to handle. What a joke, you are the reason people hate estate agents ...
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Comment on agent fees
The most expensive around
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“As a tenant of jordan and halstead, i would not ......”

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Nov 02,2016
Minithumbdown
By: 'gale'
Nov 02,2016
1 people found
this helpful
As a tenant of jordan and halstead, i would not recommend them to anyone, they charge over the top for an application then left me waiting two months constantly messing me around telling me to buy different things before i could move in i spent 580 ...
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Comment on agent fees
absolutely shocking. most expensive of them all.
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“i rented for 3 years, AWFUL AWFUL AWFUL, worst agency experience ......”

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Apr 25,2016
Minithumbdown
By: 'notahappybunny'
Apr 25,2016
3 people found
this helpful
i rented for 3 years, AWFUL AWFUL AWFUL, worst agency experience of my life! They ignore voicemails, emails and got their numbers wrong (to their advantage) twice. Even going to the agency to speak to someone lead nowhere. Only ever got: "person in charge of your ...
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“I rented with Jordan and Halstead for two years. During ......”

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Aug 05,2015
Minithumbdown
By: 'IAPM'
Aug 05,2015
1 people found
this helpful
I rented with Jordan and Halstead for two years. During that time, there were supposed to be visits from them to...
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“VERY BADLY TREATED!!!!! Drove from Ireland to see an apartment. ......”

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Aug 29,2014
Minithumbdown
By: 'khoran'
Aug 29,2014
2 people found
this helpful
VERY BADLY TREATED!!!!! Drove from Ireland to see an apartment. Viewing was at 4pm but no one showed up so I rang the estate agent. They said there was no viewing for this time arranged and the apartment had been let on Tuesday AFTER me ...
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“I have been using J&H for 4 years now and ......”

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Apr 08,2014
Minithumbup
By: 'Roger'
Apr 08,2014
0 people found
this helpful
I have been using J&H for 4 years now and the service is the best in Chester. I have 13 properties and they pay me on time every month without fail. I get rental yields of 7% plus and my Tenants are all happy; I have recommended ...
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“Fantastic agent, moved me in within 72 hours. Staff are so ......”

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Apr 08,2014
Minithumbup
By: 'Henry'
Apr 08,2014
0 people found
this helpful
Fantastic agent, moved me in within 72 hours. Staff are so helpful would recommend to everyone. I had a problem with the hot water and a contractor was out on the same day and fixed. Thank You Jordan & Halstead....
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“Agent got appointment time wrong twice and cancelled our viewing ......”

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Apr 03,2014
Minithumbdown
By: 'Doodles'
Apr 03,2014
0 people found
this helpful
Agent got appointment time wrong twice and cancelled our viewing twice a couple of hours before our viewing with no explanation or apology. As we both work full time hours this was extremely inconvenient. Finally got a viewing the third attempt. We said we were ...
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What agent could do to change your mind?
Agent could have got the viewing time right and not cancelled twice with so little notice. Could have said good morning upon arrival! After having to arrange a viewing three times he could have at least called back like he said he would and not leave me to chase it up.
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By: Jordan & Halstead
Apr 08, 2014
View all comments (1)
Hi Doodles, We are very sorry to see this comment, Please could you let me know the property you were interested in so I can look into this further? Best Regards Jordan & Halstead ...

“Poor ServiceIgnorance to their tenants!Left with non fully working ......”

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Apr 09,2013
Minithumbdown
By: 'Luke'
Apr 09,2013
3 people found
this helpful
Poor Service Ignorance to their tenants! Left with non fully working heating! Left with non accessible back door! overall; Avoid at all costs!!!!...
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What agent could do to change your mind?
Steer well clear We let a property of this company and it's been nothing but hell, delayed responses ignorance to repairs and queries, no interest in their tenants, solely a company to make money not to help or look after their tenants weve been left over the past three years without fully working heating for months, an inaccessible back door (fire safety issue) for months, they left us with windows that wouldn't lock as the handles broke off which made the house very unsecure for me, my partner and our two children, for two years!! If you have any sense you'll take my word for it and steer well clear!! BE WARNED
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By: Jordan & Halstead
Aug 05, 2013
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The information provided above is inaccurate and misleading, without going into to much detail the above comments were made before the above tenants moved out and to confirm, they did not leave without any working heating, a new boiler was installed and they did not leaving with a broken door, a new door was installed. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Jordan & Halstead, Chester CH1 2DD


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