We were given very good advice from the first meeting with Gavin and liked his professionalism and approach straight away. From then on he was always available to discuss things and did so in a way that I can only describe as \'Professional but caring\'. We feel we became friends and there was always a theme of gentle humour in our contacts which helped relieve some of the frustrations and stresses. He was always proactive and were it not for that possibly the chain might not have remained in place. James was always helpful and informative and not afraid of \'stirring\' things up if necessary. Anita (my wife) coined a phrase during this process : \'everyone should have a Gavin\'.