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86% lettings fee satisfaction
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Jul 28,2012
Jul 28,2012
10
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I have used three letting agents in the Glasgow area over the years and Fineholm is by far the worst I have ever encountered. They are a law unto themselves.
They treat you as though your flat is a Fineholm hotel and you are merely paying them £400 a month for the use of the walls and their bathroom. Their idea of leasing a property from them is that you pay them loads of money, but you must remember they make the rules, they can come and go with their own set of keys as they please and you just have to be happy with that.
When we first moved in, the flat was disgusting and was not cleaned for us and when we arrived late at night after moving all our boxes and furniture, we discovered there was no electricity and they had not given us the fob to put money on the meter. Then when we finally received all the keys we should have originally been given, they didn't tell us the correct information on how to reset the meter and so when we put £50 on the fob it was immediately swallowed to pay the debt the landlord had run up on the meter. I phoned Scottish gas and a lovely man there, as a gesture of goodwill, refunded the money and told us the correct way to reset the meter.
We had already at this time paid a massive admin fee and pro-rata rent to move in to the flat in the middle of the month and yet we couldn't even turn on the lights or do any cooking until we got the meter sorted.
We also gave them a list of maintenance issues to be sorted and the only thing they fixed on the list was getting a man to come screw in the curtain pole that was hanging out of the wall!!
But the worst part of the experience has been trying to move out of this horrible flat!
I sent a letter intimating our 28 days notice to terminate our lease but I received a phone call from Shelagh Speirs telling me that I had not given the appropriate notice, as we had moved in on the 20th of April and were on a 2 months rolling lease after our years' lease had run out, we had to give 28 days notice to terminate at the end of the rolling period only and so had to pay for another two months rent and send another letter to terminate on the 20th of August. I had lost my job and explained we didn't have £800 to give them and just wanted to leave the flat. She informed me that the only options were to stay in the flat and pay the rent in full, or continue paying rent and give then a few hundred pounds to 're-advertise' the property and if they found a new tenant they would take over the lease. If they didn't find someone in the two months, I would get half of the 're-advertise' fee back. What a load of rubbish! They would have to re-advertise the flat to find someone in two months anyway so why would I pay £800 rent plus another £200 for them to find another tenant...when they will have to find another tenant ANYWAY.
So now that our lease is coming to an end at the end of this month they want lots of people to come view our flat. That's fine with me, I know they have to get another tenant, it is a money-making business for them. I phoned Fineholm to ask what happens in a viewing of the property and the rude woman on the phone said " Well you had a viewing to move in there so you know what happens". Well, no actually, I was the first ever tenant of the flat and when I viewed it was an unfurnished property with nothing in it. My boyfriend and I have a fairly expensive TV, furniture, a playstation, jewellery etc in that flat and what I wanted to know was if they vet the viewer before allowing strangers access to my belongings or if they are ever left on their own in any room of the flat while viewing.
What annoys me the most is their attitude. I was under the impression that they would ask me if times were suitable BEFORE agreeing the time and day with the viewer, but not Fineholm, they pick the day and time and phone you and TELL you when someone will be coming in to your home.
They phoned me at work on a Tuesday and told me that someone would be coming on the Thursday at 4.15pm to view, I told them this wasn't suitable as I finish work at 3 on Thursdays and I wasn't hanging about for hours so someone can view my flat. I told them that they could come between 10 - 3pm and that would suit better. I went back to work and when I finished I had a voicemail with a woman from Fineholm telling me with great smugness in her voice that since that wasn't suitable for the viewer she would be coming at 9.30am on Saturday. Sorry, but in whose world is it acceptable to come on a weekend early in the morning in to someone else's home when they have been working all week?!
They came this morning while I was sleeping, buzzed the buzzer, then 10 minutes later knocked the door and then let themselves in. I came out of my bedroom and she said " Oh, did nobody tell you we were coming?" I informed her that yes they had, but I had told them I wasn't happy about it and that I was not leaving the flat at this time on a saturday morning. She proceeded to show the girl around and then left. Then at 10am just as I was falling back asleep, she unlocked the door and came back in!! I came out again and asked her if there was more than one viewing?! She said "No, but her friend wants a look and she was late"
I'm sorry, but I AM THE PAYING CUSTOMER WHO HAS A LEASE FOR THE PROPERTY UNTIL 20TH AUGUST. If this girl thinks it is acceptable to come half an hour late for a scheduled viewing in which a tenant has expressed she will be sleeping in her bedroom she is a moron. I also think it is unacceptable that Fineholm think it appropriate to treat paying customers in this manner. They should have phoned the viewer and said since you are late and we have informed the tenant it is a viewing at 9.30am we will have to reschedule, not let themselves into my flat twice and wake me up twice!
I'm not surprised though, my friend also used Fineholm to rent a flat and they told him to vacate his own flat for 5 hours one day so they could show people around the flat!
They have no respect for tenants and just take your money and give you nothing in return. They find it very difficult to be civil to you.
Thank God the law has changed regarding Letting Agents keeping your deposit. If they try and keep even half of my deposit I will not let it go.
My advice, don't ever use Fineholm in Glasgow.
They treat you as though your flat is a Fineholm hotel and you are merely paying them £400 a month for the use of the walls and their bathroom. Their idea of leasing a property from them is that you pay them loads of money, but you must remember they make the rules, they can come and go with their own set of keys as they please and you just have to be happy with that.
When we first moved in, the flat was disgusting and was not cleaned for us and when we arrived late at night after moving all our boxes and furniture, we discovered there was no electricity and they had not given us the fob to put money on the meter. Then when we finally received all the keys we should have originally been given, they didn't tell us the correct information on how to reset the meter and so when we put £50 on the fob it was immediately swallowed to pay the debt the landlord had run up on the meter. I phoned Scottish gas and a lovely man there, as a gesture of goodwill, refunded the money and told us the correct way to reset the meter.
We had already at this time paid a massive admin fee and pro-rata rent to move in to the flat in the middle of the month and yet we couldn't even turn on the lights or do any cooking until we got the meter sorted.
We also gave them a list of maintenance issues to be sorted and the only thing they fixed on the list was getting a man to come screw in the curtain pole that was hanging out of the wall!!
But the worst part of the experience has been trying to move out of this horrible flat!
I sent a letter intimating our 28 days notice to terminate our lease but I received a phone call from Shelagh Speirs telling me that I had not given the appropriate notice, as we had moved in on the 20th of April and were on a 2 months rolling lease after our years' lease had run out, we had to give 28 days notice to terminate at the end of the rolling period only and so had to pay for another two months rent and send another letter to terminate on the 20th of August. I had lost my job and explained we didn't have £800 to give them and just wanted to leave the flat. She informed me that the only options were to stay in the flat and pay the rent in full, or continue paying rent and give then a few hundred pounds to 're-advertise' the property and if they found a new tenant they would take over the lease. If they didn't find someone in the two months, I would get half of the 're-advertise' fee back. What a load of rubbish! They would have to re-advertise the flat to find someone in two months anyway so why would I pay £800 rent plus another £200 for them to find another tenant...when they will have to find another tenant ANYWAY.
So now that our lease is coming to an end at the end of this month they want lots of people to come view our flat. That's fine with me, I know they have to get another tenant, it is a money-making business for them. I phoned Fineholm to ask what happens in a viewing of the property and the rude woman on the phone said " Well you had a viewing to move in there so you know what happens". Well, no actually, I was the first ever tenant of the flat and when I viewed it was an unfurnished property with nothing in it. My boyfriend and I have a fairly expensive TV, furniture, a playstation, jewellery etc in that flat and what I wanted to know was if they vet the viewer before allowing strangers access to my belongings or if they are ever left on their own in any room of the flat while viewing.
What annoys me the most is their attitude. I was under the impression that they would ask me if times were suitable BEFORE agreeing the time and day with the viewer, but not Fineholm, they pick the day and time and phone you and TELL you when someone will be coming in to your home.
They phoned me at work on a Tuesday and told me that someone would be coming on the Thursday at 4.15pm to view, I told them this wasn't suitable as I finish work at 3 on Thursdays and I wasn't hanging about for hours so someone can view my flat. I told them that they could come between 10 - 3pm and that would suit better. I went back to work and when I finished I had a voicemail with a woman from Fineholm telling me with great smugness in her voice that since that wasn't suitable for the viewer she would be coming at 9.30am on Saturday. Sorry, but in whose world is it acceptable to come on a weekend early in the morning in to someone else's home when they have been working all week?!
They came this morning while I was sleeping, buzzed the buzzer, then 10 minutes later knocked the door and then let themselves in. I came out of my bedroom and she said " Oh, did nobody tell you we were coming?" I informed her that yes they had, but I had told them I wasn't happy about it and that I was not leaving the flat at this time on a saturday morning. She proceeded to show the girl around and then left. Then at 10am just as I was falling back asleep, she unlocked the door and came back in!! I came out again and asked her if there was more than one viewing?! She said "No, but her friend wants a look and she was late"
I'm sorry, but I AM THE PAYING CUSTOMER WHO HAS A LEASE FOR THE PROPERTY UNTIL 20TH AUGUST. If this girl thinks it is acceptable to come half an hour late for a scheduled viewing in which a tenant has expressed she will be sleeping in her bedroom she is a moron. I also think it is unacceptable that Fineholm think it appropriate to treat paying customers in this manner. They should have phoned the viewer and said since you are late and we have informed the tenant it is a viewing at 9.30am we will have to reschedule, not let themselves into my flat twice and wake me up twice!
I'm not surprised though, my friend also used Fineholm to rent a flat and they told him to vacate his own flat for 5 hours one day so they could show people around the flat!
They have no respect for tenants and just take your money and give you nothing in return. They find it very difficult to be civil to you.
Thank God the law has changed regarding Letting Agents keeping your deposit. If they try and keep even half of my deposit I will not let it go.
My advice, don't ever use Fineholm in Glasgow.
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Sep 04, 2012
I am a landlord who entrusts my property to Fineholm whilst I am working out of the country. It sounds like you have been treated appalingly by them, as was I as a landlord. Unfortunately they seem to tell the landlord that everything is the tenants fault, and tell the tenant that everything is the landlord's fault; thus mucking everyone around, getting everyone's backs up, and making the most money for themselves in the process! Do not be fooled into thinking that the landlord of the property ran up the gas/electricity bill. Also do not believe that the landlord actually allowed that meter to be installed into their property in the first place. Fineholm treat the property as if it belongs to them, and in my opinion they invent things which need repaired in order to make the maximum profit from both the tenant and the landlord. You will probably find that if they keep your deposit the landlord will not get a penny of it, but rather will be told that you broke several items etc and will make you out to be a bad tenant. They are so transparent it is unreal, and I have been stung majorly by them. I hope you have managed to escape, and get on better in future lets. Just remember the landlord is probably a genuine person who only cares about their property, and that you would probably get on great if you were able to deal with them directly without the evil middleman/woman!
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23rd Feb 2022
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Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 23,2022
Feb 23,2022
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Feb 09,2022
Feb 09,2022
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Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to know....
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Jan 25,2022
Jan 25,2022
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Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity.
Moved in to a temporary repair in the ceiling, moved out to repair ...
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Jan 12,2022
Jan 12,2022
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Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn
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Oct 14,2021
Oct 14,2021
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Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie ...
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Aug 19,2021
Aug 19,2021
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
Aug 17,2021
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Aug 16,2021
Aug 16,2021
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
Jun 16,2021
Jun 16,2021
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Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user friendly....
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Jun 16, 2021
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
May 21,2021
May 21,2021
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
Caroline has been a great maintenance manager so far. Thanks very much for your help!...
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May 12,2021
May 12,2021
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any ...
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
Apr 08,2021
Apr 08,2021
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
Excellent and efficient service from Linda .. Thank you ?...
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Mar 18,2021
Mar 18,2021
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
Feb 12,2021
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
Feb 03,2021
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
Jan 27,2021
Jan 27,2021
4
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
Jan 14,2021
0
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
Jan 13,2021
Jan 13,2021
0
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
0
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
0
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
0
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
0
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
0
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
0
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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